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Ravi Siddharth (Freelancer) asked in Certification Exam Resources
Sep 1, 2023, 4:21 PM
PLATFORM APP BUILDER Exam stopped in the middle DUE TO TECHNICAL VIDEO ISSUE!

During the course of my Platform App Builder Exam, an unexpected technical issue occurred, warranting the logging of a formal case. Specifically, the examination abruptly halted after I had responded to only six questions. Subsequently, a technical error message regarding the inability to establish a video signal prompted me to perform a system reboot. Following the reboot, I encountered the disheartening revelation that remote proctoring administrator is unavailable.  

 

I kindly request your immediate attention to this matter CASE OPENED #01018554, as it is imperative that this issue is resolved with the utmost urgency. Thank you for your understanding and assistance in resolving this matter promptly.

  #Online Exam Issue With Kryterion #Salesforce #Certifications #Salesforce #Exam Issue With Kryterion #Webassessor Exams

5 answers
  1. Ines Garcia (get: Agile) Forum Ambassador
    May 13, 2024, 1:29 PM

    On the day if you have tech issues the best is open a support request with webassessor / kryterion right there and then. I have successfully had it relaunched it in the past 

    Now if there are concerns the chat support sometimes asked to open a trailhead case. 

    Bear with the internal trailhead team whilst they work on their backlog

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Ashish Ukey (Senior Associate at PwC) asked in Certification Days
May 9, 2023, 12:26 PM
Associate Exam End due to some technical issue, But unable to relaunch Exam

Today when I was trying to attempt my Associate exam, I was stopped in the middle by support saying that my video is not visible, and that I have to contact Kryterion Online Proctoring Support team for help. for the same and exit this exam. Not sure what went wrong.

The Kryterion support team suggested to raise a ticket in Salesforce regarding the issue. They also stated that the exam cannot be relaunched due to the voucher gor expired on April 30th But i scheduled exam today. My exam still shows up under the In-Progress bar.

Can someone please assist on priority? @Salesforce Support #Certifications #SalesforceAssociate #Salesforce  #Help #Trailhead Support #Kryterion Online Proctoring #Webassessor Exams #Online Exam Issue With Kryterion @Certification Exam Resources @Certification Days @* Trailhead Official * @Trailhead Support 

1 answer
  1. Andrew Russo (BACA Systems) Forum Ambassador
    May 9, 2023, 2:40 PM

    they will respond on the case

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Ibrahim Ahmed (Salesforce Certified Consultant at 10 Pearls) asked in Certification Exam Resources
May 7, 2023, 4:54 PM
Exam stopped in middle due to technical issue

Today, I took the Salesforce Associate Exam, and in the middle of the test, it paused unexpectedly. The support technician, who informed me that they were unable to receive my video signal on their server, although I could see my video on the Kryterion test page.

 

The technician instructed me to exit the exam and reboot my machine. After restarting, when I logged back into the Webassessor portal, my exam was displayed as "In-progress" with a "Suspended" status, and the launch button was not visible. I reached out to the Kryterion live support agent, shared my internet speed test results and other relevant information, and received the following response from the agent, 

 

Romulo: "I apologize. Unfortunately, your voucher will not allow me to reschedule the exam for an immediate launch due to your voucher expiring on [EXPIRATION DATE]. After this date, the system will not permit rescheduling even for technical issues. I apologize for the inconvenience this causes you. Please contact your test sponsor Salesforce directly for voucher assistance and to determine if they can offer you a new testing opportunity."

 

I found their response unhelpful and frustrating. It seemed as if they were just passing the buck onto me. I was in the middle of the exam, and now I am expected to restart the whole process again. This is highly unacceptable and incredibly exasperating. I hope that this issue can be rectified promptly, as such incompetence is not just inconvenient but also embarrassing.

 

My case number: 00943916, Salesforce Associate Exam, Register date: 26, April, Schedule Date: 07 May 2023 1330H Asia/Karachi

 

Kindly reschedule my exam asap, so I can launch it again.

 

#Certifications #Help #Trailhead Support #Kryterion Online Proctoring #Online Exam Issue With Kryterion #Webassessor Exams @Certification Exam Resources @Certification Days @* Trailhead Official * @Trailhead Support

1 answer
  1. Nikitha Gottumukkala (Salesforce)
    May 8, 2023, 7:47 AM

    @Ibrahim AhmedThanks for sharing the case number, the team will reach out to you soon within the given SLA. 

     

    NOTE: The volumes are high than expected, please expect some delay in response as we're trying out best to reach out to the customer as soon as possible. 

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Heath Parks (Information Systems/Salesforce Manager at Cincinnati Works) asked in Nonprofit Hub
Jan 7, 2022, 8:25 PM
Good online form tool? Looking for recomendations

Anyone have suggestions on a good online form tool that intergrates with Salesforce?  We are currenlty using FormTitan and my experience has been less than ideal, in fact I would say they are one of the worst vendors I have worked with since being involved with Salesforce, I have no idea why they are so highly rated.  I am looking for a good vendor who is also nonprofit friendly.  So any suggestions? #online forms, #automation

20 answers
  1. Sivan Naor (Finalto)
    Apr 21, 2022, 1:38 PM

    Jumping on this thread as we came across issues with Form Assembly after being quite pleased with them for 5 years. We collect donations through our website using FA's Stripe connector, but now that SCA is being used in Europe, the connector not being SCA compliant means we're losing income as payments are being rejected.   I started playing with the PayPal connector, by FA said that the integration is not immediate and that it requires some Apex.   What do other European charities use right now to collect donations through their website and send the data into SF?

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Arturas Sedleckas (Salesforce Architect at Girteka) posted in Certification Days
Jun 16, 2020, 9:00 AM

Hi everyone!

I'm getting ready for my online proctored exam and recently found that you have to have an external (usb connected) camera in order to hold the exam?

To make it even more interesting, i found this: "Important Note: Due to the COVID-19 outbreak, we will temporarily allow any webcam (for example, internal built-in webcams will be accepted)." 

So, does that mean that you can hold your online exam with a integrated notebook camera? Can anyone share his/her experience on the tech side of exam? Thanks (:

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Heath Flicker (Jiu Jitsu Tribe) asked in #Payeezy
Jan 24, 2019, 6:04 PM
Payeezy as payment gateway for donation forms.

Is anyone using Payeezy as the payment gateway on their website donation forms and having those forms save to salesforce? The website is on Wordpress.

@Nonprofit Success Pack@Fundraising@Salesforce.org System Administrators
1 answer
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Julia Jamnejad asked in Nonprofit Success Pack
Jul 16, 2014, 9:53 PM
Site.com
I was wondering if any non-profit orgs have used Site.com

to create a website that works with SF for donations, event rsvps and ticket purchases, etc. (We are also considering adding Communities for a log-in area for member engagement). Any experiences on how easy it was to set up, how user friendly the interface is, whether it is easy to push information back and forth between the site and SF, etc. would be greatly appreciated!

Thanks!

@Amplify #Website Page #Web To Lead #Sites.com Force.com #Online Donation
11 answers
  1. Kristen Strater (Redpath Consulting Group)
    Aug 4, 2014, 3:47 PM
    At a previous org we had a VisualForce page (see @Pat McQueen

    's post) that was publicly accessible. We had to have help from a consultant to do this. Not user friendly in the slightest unless you are a VF expert. We had a need for complete customization that a 3rd party app couldn't meet so the solution worked for us.

    I'd highly recommend purchasing a 3rd party forms or event management application if it's a regular need that the forms change over time.

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Ryan Ozimek (CEO at Soapbox Engage)
Jan 22, 2014, 7:58 PM

TouchNet added as fifth processor option for seamless online payments integrating with Salesforce - and still with no per transaction fees from Soapbox Engage

@Soapbox Engage App (Partners) #Fundraising #Online Donations

TouchNet added as fifth processor option for seamless online payments integrating with Salesforce

1 comment
  1. Ryan Ozimek (Soapbox Engage)
    Jan 22, 2014, 7:58 PM
    More choice! Another payment gateway added to the Soapbox Engage product suite. Universities rejoice!
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Tim Forbes (VP of Products and Client Success at PICnet) posted in Soapbox Engage App
Jan 22, 2014, 4:36 PM

TouchNet added as fifth processor option for seamless online payments integrating with Salesforce - and still with no per transaction fees from Soapbox Engage

@Soapbox Engage App (Partners) #Fundraising #Online Donations

TouchNet added as fifth processor option for seamless online payments integrating with Salesforce

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