Certification Exam Resources

Hello Trailblazers! 

We've got important news about the Salesforce Certification program. 

We want to share the following key updates to our roadmap:

• 24 certifications will be retired. These include 15 Accredited Professional certifications and 9 Salesforce Certifications (across various roles & products).
• 16 certifications will be renamed. This is happening to align with current Salesforce products and new branding, like the incorporation of Agentforce.

Retiring these exams helps us to:

• Make your certifications more valuable: We align our certifications with the skills and expertise that hiring managers seek in the workplace.
• Stay current with the product landscape: As Salesforce technologies evolve, our certifications are updated to reflect the skills professionals use daily.
• Grow your skills where it matters most: We build certifications around the latest job roles, products, and features to give you the most relevant, in-demand certifications available today.

Key Dates

Mark your calendars (all dates are set to 12:00 a.m. UTC):

• Friday, July 24, 2026: This is the last day to register for any retiring exams. And, this is the day all renamed certifications will officially go live.
• Tuesday, August 31, 2026: This is the final day you can take any retiring exams.
• February 1, 2027: The official retirement date for all impacted certifications.

What This Means For You

• If you hold a retiring certification: It remains valid through the official retirement date of February 1, 2027, and you won't have any maintenance requirements in the meantime. These certifications will still be visible on your Trailblazer profile as part of your professional history.
• If you are planning to pursue a retiring certification: You must register by July 24, 2026, and complete the exam by August 31, 2026.
• If you hold a renamed certification: No action is required. The certification name on your Trailblazer profile will change on July 24, 2026. For information on how to request a new certificate with the updated name, visit Receive Your Salesforce Certificate and Logo After Earning a Certification. 

For the full list of impacted certifications, why we're making these changes, and what your next steps are, check out our official resources:

• 2027 Salesforce Certification Retirements FAQ
• Salesforce Certification Name Changes FAQ
• The 360 Blog: "How the Salesforce Certification Lifecycle Empowers Your Career Success"

My Certification exam was suspended and no help from Trailhead

I scheduled my Salesforce AI Associate Certification exam. I was giving the exam from my PG. For some reason they found out that the test environment was not appropriate and suspended my exam when I completed almost 90 percentage of the assessment. Moreover , my roommate also opted for the same exam from this room itself and successfully completed his certification. In his case too , they checked the entire room but did not flag any problem.

I raised a ticket on Trailhead. Few hours later, they replied with a positive note that my exam have been suspended, however it will take around 15-18 business days to come up with a resolution that they will provide me and It is already been over 18 business days.

I have given other certification exams ( google cert examinations to be more specific ) through the same test partner i.e Kryterion. And I have never faced such an issue before. The environment check is usually done before the start of examination along with Identity check ( checking the govt issued ID card ) and the same were mentioned in the video that is played before the launch of examination. All of this ID card checking, room/environment checking didn't happen prior to the start of examination. This ideally shouldn't happen because checking the environment in middle of taking test simply breaks the flow and concentration of one taking the test. 

Getting this certification is really important for me for my job and career as I am going to embark on a new journey with salesforce. I have put my heart and soul in the preparation. Getting kicked out in the middle of taking test without proper response and that too when I have already answered all the questions is really disheartening. 

I sincerely request the team to look into my case and suggest further steps to reschedule my exam at the earliest possible.

Hoping to hear back soon.

Please Help

@* Trailhead Official * @Praveen Biyani (Support) @Kermit Del Rosario @Bhavin Patel @Ramu Goud Sunkari (Support) @Salesforce Support @Certification Exam Resources @Salesforce Trailhead @Nikitha Gottumukkala (Support)

Spring '25 Certification Maintenance Due Today 

The deadline to complete Spring '25 maintenance is today! You must complete maintenance badges by end of day today, Friday, April 17, 2026, to remain certified on the following certifications: 

1. Salesforce Certified Platform Administrator
2. Salesforce Certified B2C Commerce Developer
3. Salesforce Certified CPQ Administrator
4. Salesforce Certified CRM Analytics and Einstein Discovery Consultant
5. Salesforce Certified Marketing Cloud Email Specialist
6. Salesforce Certified MuleSoft Platform Integration Architect
7. Salesforce Certified Slack Administrator
8. Salesforce Certified Platform Strategy Designer

Completing these maintenance badges will also maintain the certifications that have the above certifications as prerequisites. Failing to complete the required maintenance by the deadline will result in your certification status becoming expired, requiring you to retake the exam to re-earn your certification. 

Then, next week, starting April 23, 2026, Spring ‘26 maintenance badges will become available to get an early start on certification maintenance.  

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