Hi folks!
Do any of you have experience using Match My Email (
https://www.matchmyemail.com/) as an alternative to Einstein Activity Capture? If so, what's your experience been like?
The two features it has that EAC is missing for us are:
- ability to store emails permanently (not just 24 months)
- ability to save emails sent to multiple email addresses per record, not just one
But we're currently evaluating if this would be worth the switch and would love your insight.
Thanks!
Amy
Hi Amy,
Match My Email does come up a lot as an alternative to EAC.
In my opinion, it does help with the exact gaps you mentioned, especially:
- Emails are stored permanently, so you’re not stuck with the 24 months limit like EAC
- It handles multiple recipients better when logging emails to records
But there are a couple of things to keep in mind.
It’s not as “native” as Einstein Activity Capture, so setup and mapping needs a bit more attention. You usually have to fine tune rules so emails land on the right records and don’t get messy.
Also, depending on your email volume, you’ll want to test performance and how clean your matching logic is, especially if users have overlapping contacts/accounts.
In short, it can be a good fit if email history and complete activity tracking is a priority. Just don’t expect the same seamless, automatic feel that EAC gives.
If possible, I’d definitely run a small pilot before making a full switch.
Hope this helps! Have a good day!