Nonprofit Success Pack

Has anyone else come across the issue where the user role is now required? My org doesn't really use them except in specific circumstances for our Development officers (my previous org didn't use them at all so I know I'm not alone in this). I noticed in August when I was reactivating a user with a standard license and was forced to pick something. It did the same thing when I created a new user (also with a standard license) as well. It defaults to the first choice on the list if you have any roles created, and I can't select none.  

I asked SF Support when I couldn't find any documentation on it. They thought it might have been a setting I turned on, but were surprised when they opened their own demo org and saw that it was required for them too. They told me this morning that they were asking some higher ups about it. 

I've attached screenshots of my account where you can see that when my account was created, a role was not selected but if I were to edit it, it defaults to the first choice on the list and is required. 

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Error #1:

Error Type: Batch Apex error

Error Date: 2026-08-31 06:10:02

Message: "First error: [INACTIVE_OWNER_OR_USER] owner or user is inactive. Org Id:00DA0000000ANAI"

Context: npsp__CRLP_Account_AccSoftCredit_BATCH

Stack Trace:

null

We currently create our donor research profiles in Word and attach them as Files to Account records. The profile contains Contact info (name, email, phone, mailing address), some giving history, and data from external sources. We would like to transition this to Salesforce. My preliminary idea is a custom object with fields for data that doesn't already live somewhere else, then some sort of mail merge tool (we have Apsona) that merges it all together in one document. Has anyone built anything like this,or used a third party tool they recommend?  

We are on NPSP with no immediate plans to move to NPC.

Hi everyone,

I’m working on a solution to calculate the total giving influence (or "Impact") of a specific Contact Record Type we call "Members."

These Members are highly connected, and I need a single metric on their Contact record that captures their total impact across three different buckets:

1. Direct Giving: Hard credits from their primary Household Account.
2. Affiliated Giving: Hard credits from Organization Accounts they are affiliated with (e.g., their Company or their Family Foundation).
3. Ad-Hoc Influence: Soft credits from Opportunities where they served as an influencer/solicitor but don't necessarily have an Account Affiliation.

Has anyone built something similar? If so, which route did you choose (Automated Soft Credits vs. DLRS/Flow)?

What are the best practices/filter rules to ensure we don't double-count a Member if they accidentally get assigned a Soft Credit on a donation that is already rolling up through their Household or Affiliation? 

Thanks!

I have searched on this error here and I'm not finding anything that exactly fits our situation.  Last month and this month we received an automated email.  The first time was on 12/15/2023, the second time was 1/8/2024.  The email lists 457 of the same error:

Error Type: Other

Error Date: 2024-01-07 06:00:25

Message: "field integrity exception (Guest users cannot be record owners.)"

Stack trace null

All 457 have the same date and time, but it doesn't give other details, like which records

After the December error, our Salesforce administrator searched and we don't seem to have any guest users owning any records.  Or any guest users.  We don't have any web forms.  We do have connections to Zapier and SoftEdge. Thoughts?

We received the following error and I'm looking for guidance on how to address it. We noticed one of our NPSP Data Import Batch was deleted. Could this be related? Thank you.

Errors: 

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 Error #1: 

Error Type: Batch Apex error 

Error Date: 2026-08-21 06:21:59 

Message: "First error: [REQUEST_RUNNING_TOO_LONG] Your request was running for too long, and has been stopped." 

Context: npsp__CRLP_SkewDispatcher_BATCH 

Stack Trace: 

 null

Error Type: Other  

Error Date: 2026-08-19 03:00:02  

Message: "operation performed with inactive user [005C000000AYRGD] as owner of opportunity"?   

I searched the user and cannot find

The past few days we've found that when exporting this report (NPSP Campaign Household Mailing List V2, there may be others too), the data in the file does not match what the report showed. 

This specifically happens when we have to do the step-up authentication. It's like some query piece is dropped when the step-auth passes the request back to SF. 

Has anyone else experienced this? Any fixes?

How do I fix the following error? 

Error Type: Batch Apex error 

Error Date: 2026-06-12 07:00:02 

Message: "First error: [INACTIVE_OWNER_OR_USER] owner or user is inactive. Org Id:00D5f000005w7px" 

Context: npsp__OPP_OpportunityNaming_BATCH 

Stack Trace: 

 null 

Doing a data migration of Recurring Donations and had to re-import some of them. 

Because I kept running into random nullpointer exceptions during the import (about 10% of the records each time, lowering batch sizes helped a little), I turned off the Recurring Donation trigger handlers for my user to import them. 

Once I was done, I turned them back on and ran the Recurring Donation Batch, which seemed to finish OK. 

Now for new annual recurring donations with an Effective Date in 2027, and one new monthly recurring donation with start date next month, NPSP did not populate the Next Donation Date or generate a schedule. Is this expected behaviour?