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Michel Roufaeil (Solution Architect at Alpha) asked in * Salesforce Field Service *
Aug 5, 7:04 PM
Question Regarding Minimize Travel Service Objective

Hi, 

 

I have a Service Appointment in Greenville, SC. I have two techs one in Atlanta, GA and the other one is in Schenectady, NY. When I use "Candidates" option, using my custom Scheduling policy where Minimize Travel carry the high weightage compared to ASAP, first it showed the tech from Atlanta , GA which is the closest to the appointment. I switched the addresses of the techs, but this time still it showed the tech who had Atlanta GA earlier but now he has Schenectady as his address. Shouldn't it look at the resource which is closest? 

 

Thanks, 

Michel

6 answers
  1. Anthony Messina
    Aug 10, 4:17 AM

    Gday, 

     

    Minimize travel doesn' work that way :) 

     

    Minimize travel looks at the team's collective travel time on a given day. It then prioritizes who ever has the least amount of travel on, NOT which is the shortest distance. 

     

    TECH A = 5 minutes to the job + already doing 60 minutes of other travel 

    TECH B = 50 minutes from job + no other travel 

     

    Minimize travel actually books on TECH B based off the policy.

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Steven Croteau asked in Bootcamp and Certification at Dreamforce
Aug 13, 1:42 AM
Prerequisite work we should complete before the boot camp?

Hello,   

Is there prerequisite work that we should complete before the boot camp?

2 answers
  1. Steven Croteau
    Aug 13, 11:37 PM

    Thanks for the quick reply. I will get on it. 

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Debbie at P.E.S.T. Relief International (Senior Business Analyst at P.E.S.T. Relief International) asked in #Trailhead Challenges
Aug 13, 11:33 PM
in trailhead why won't verify the exercise recognize my work in the launch tab?

in trailhead why won't verify the exercise recognize my work in the launch tab? 

 

#Trailhead Challenges

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David Bassett asked in #Salesforce Admin
Aug 13, 11:16 PM
Salesforce Maps mobile app logged me out and I cannot log in from my phone.

Mysteriously, my mobile Salesforce Maps app logged me out on my phone.  I can still get into Salesforce using my phone.  The mobile Maps app prompts me to verify my identity but clicking that option does not do anything.  I also cannot generate a temporary verification code from "users" in SF settings.  I have re-set my password and that did not work.  Any ideas on how to fix this?  Phone support is non-existent with Salesforce so far. 

 

#Salesforce Admin  #TrailblazerCommunity  #Salesforce

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hedi Bloom asked in Architect Trailblazers
Yesterday, 3:51 PM
Data Storage

Has anyone had an org get terabytes of data for free? Are there products that are sold that come with large amounts of data? Every org that I have been part of has started at 10GB.

1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:53 PM

    Hello @hedi Bloom

    please take a look at this SF help article dealing with storage : 

    https://help.salesforce.com/s/articleView?id=xcloud.admin_monitorresources.htm&type=5

     

    Eric

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KHUSHBOO GUPTA asked in #Trailhead Challenges
Aug 13, 4:53 PM
I am facing error in Improve Data Quality for a Recruiting App module in it's last part

#Trailhead Challenges

1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:51 PM

    Hello @KHUSHBOO GUPTA which error do you face ? Eric

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Ankita Kumar asked in #Trailhead Challenges
Aug 13, 5:02 PM
It seems there are no upcoming sessions for the Magical Aquarium Tunnel Tour that can accommodate 5 people. Let me know if you'd like to explore other options.

I get this when i ask 

What is the next available Magical Aquarium Tunnel Tour session for 5 people? 

 

#Trailhead Challenges

1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:49 PM

    Hello @Ankita Kumar try to see among experience records to see if one matches, and suggest this record (with its Id for example) to the agent. Eric

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Shanthipriya Mecheri asked in #Trailhead Challenges
Yesterday, 2:50 PM
I am not seeing any open cases to add the component to the case record page

I followed each and every step, but stuck to add the component to the case record page. 

I am not seeing any cases under All Open cases, it is zero. 

All Open Cases | Cases | Salesforce

 

Org: 

Home | Salesforce

 

 

I am not seeing any open cases to add the component to the case record page

 

 

image.png

 

 

 

#Trailhead Challenges

1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:48 PM

    Hello @Shanthipriya Mecheri make sure to take this challenge with the proper playground requested to be created for this specific challenge. It contains the needed data. Eric

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Laura Espallardo asked in #Trailhead Challenges
Yesterday, 3:07 PM
necesito ayuda con mi reto, no se como modificar el error que me da. Reto aún no se ha completado en My Trailhead Playground 1 El campo "Offer_Amount__c" no existe en el objeto Offer__c o no es del tipo divisa.

#Trailhead Challenges

1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:44 PM

    Hello @Laura Espallardo

    please have a look at this thread on the exact same topic 

    https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000mkC7m0AE

     

    Eric

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Abishek Subramaniyan (Salesforce Developer at QR Solutions Pty Ltd) asked in #Trailhead
Yesterday, 8:25 AM
Which three statements are accurate about debug logs? Choose 3 answers (Please Give Correct Answer, I am Going to write a PD1 in This Week And Also i Check With AI But It Show Different Different Answer, I Am So Confuse Pls Give The Exact Answer)

A) A System debug logs are retained for 24 hours.  B) Only the 20 most recent debug logs for a user are keptc  C) Debug log levels are cumulative, where FINE log level includes all events logged at the DEBUG,                 INFO, WARN, and ERROR levels.

D)Debug logs can be set for specific users, classes, and triggers.  E) The maximum size of 3 debug log is 5 M   

1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:42 PM

    Hello @Abishek Subramaniyan please have a look at Salesforce help article page about it : https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_debugging_debug_log.htm

    Good luck for your certification exam 

    Eric

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