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I am studying for my Pardot (Account Engagement) Specialist Certification and I cannot seem to find any practice exams that do not have a pay wall. Does anyone know of, or have you used, any free practice exams? If not, do you know any legitimate sources I can pay for a practice exam?
Thank you
5 answers
I passed mine yesterday recommend Pass4Surexams though it took 2 hours for my materials to be available after purchase. I also used ChatGPT to put together a study guide and practice exam questions. It was very helpful in providing tips to memorize certain concepts like automation and some "gotcha's"
2 answers
I Have completed each and every step as mentioned but still I am getting this error.
#Trailhead Challenges #Agentforce
1 answer
Eric Burté (DEVOTEAM) 
Forum Ambassador
Hello @Nayana Gupta have you well saved the agent before trying validating the challenge ? Please check the topic/subagent label. Do not hesitate to provide a screenshot to help us investigate. Eric
1 answer
Eric Burté (DEVOTEAM)
Forum Ambassador
Hello @Carter Jones, have you created the special Coral Cloud Resorts Developer Edition org as requested. Make sure you verify the challenge in this correct dev edition.
Eric
I am trying to complete Help a Guest Out of a Soggy Situation but have no Einstein icon next to the search bar?
#Trailhead Challenges
1 answer
Eric Burté (DEVOTEAM)
Forum Ambassador
Hello @Mick Symonds
have you, in setup, toggled on Eisntein Setup & Agentforce Agents?
Make sure to refresh the page once done. Logout, clean your browser cache, and login back if that can help
Eric
I completed the Welcome to Coral Cloud Resorts section seccessfully and now can't find the app in the app launcher as it says to do.
1 answer
Eric Burté (DEVOTEAM)
Forum Ambassador
Hello @Goldie Lachman have you created the special Coral Cloud Resorts Developer Edition org
as requested. Make sure you verify the challenge in this correct dev edition.
Eric
1 answer
Eric Burté (DEVOTEAM)
Forum Ambassador
Hello @Sanapala Prasanth for Apex classes you need to write test classes. You can leverage AI to help you write relevant test classe / find relevant test class data based on your requirements. You can leverage 3rd party vendor solution (like Accelq or others) to help you automating some tests. For agents, you have the testing center. Eric
I'm currently preparing for the Salesforce Platform Developer I certification, and while Trailhead has been a great starting point, I don't feel it's deep enough to build the level of understanding I'm aiming for.
What resources helped you the most beyond Trailhead?
Free or paid recommendations are both welcome. I'd really appreciate hearing what worked for you. Thanks!
2 answers
Pluralsight - paid has Apex Academy.
David K Liu is an all-time valuable resource.
https://www.sfdc99.com/about-me/Andres Perez remains an active, inspiring dev advocate.
https://eltoro.it/Christophe Coenrats has published many articles & presentations over the years.
https://www.salesforce.com/blog/author/christophe-coenraets/
Hello,
I have a Flow Action on an Agentforce Service Agent that should be able to create Event records. The flow works in debug mode but when the agent tries to run the flow I get this error:
an error occurred while your "Create Conference Event for Contact" flow was running.
Debug this flow in Flow Builder.
Error element Create_Event (FlowRecordCreate).
This error occurred when the flow tried to create records: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: entity type cannot be inserted: Event. You can look up ExceptionCode values in the
.
I tried to give the agent access to events with a permission set, but there is no option in aa permission set to give Create access to the Event object. Only to change some it's field's access. I thought maybe then that you could do it from the Activity object in the permission set (since tasks and events stem from Activity) but this does not appear to be the case either. I cannot see an Activities object at all in the Object Settings in a new permission set.
Please help if you have any idea how to make it possible for a Service Agent to have access to create Event records.
Thank you!
#Agentforce #Permissionset
7 answers
this is a classic Salesforce "Event object permissions" gotcha.
Here’s what’s happening and how to fix it:
Why Debug Works but the Agent Fails
- Debug mode runs as you (the Flow Builder), not the agent. That’s why it works in debug, but fails when the agent runs it.
- The error CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: entity type cannot be inserted: Event means the user doesn’t have permission to create Events.
Why You Don’t See "Event" in Permission Sets
- Events (and Tasks) are controlled by the Activity object, but Salesforce doesn’t show "Activity" in Object Settings in permission sets.
- Instead, Create/Read/Edit/Delete access for Events and Tasks is granted through Profiles or Record Types setup.
How to Give Agents Event Create Access
You have a few options:
1. Profile Level (most common)
- Go to Setup → Profiles.
- Open the Service Agent’s Profile.
- Scroll to Standard Object Permissions.
- Find Activities → check Create, Read, Edit, Delete (or just Create if that’s all you need).
2. Permission Set (if you don’t want to edit the profile)
- In a Permission Set, you won’t see Activities in the "Object Settings" section.
- Instead:
- Edit the Permission Set.
- Go to App Permissions.
- Under Salesforce CRM, find Activities and Calendar–related permissions (like "Edit Events", "Allow Events").
- Assign that permission set to your agents.
3. Check Record Types & Page Layouts
- Make sure the Event record type(s) are assigned to the agent’s profile/perm set.
- If no Event record type is assigned, they won’t be able to create Events even with CRUD access.