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Good afternoon. 

I need your help, please. 

We maintain a standard color scheme for our dashboards. For filters, we use dark blue as the background color of the filter text box (the box that displays the selected value) and white for the font. 

Out of nowhere, our already published workbooks changed the background color of the filter text boxes to white, while the font remains light. I've run several tests: I downloaded the workbooks, confirmed the colors, and republished them, but the background color is still not being kept. 

I also tested in Web Edit: there, the text box background color displays correctly, but when I view the published result online, the text box turns white again. The problem persists. 

Environment: Tableau Cloud (

https://us-east-1.online.tableau.com/

). The issue appears only on the web. 

I've confirmed that my application is up to date. 

There are more than 100 workbooks with multiple sheets, and several users are complaining and opening support tickets because it's hard to read the information in the filters and parameters. 

Desktop/Web Editor:

Online:

PT-BR:

Boa tarde. 

Por favor, preciso da ajuda de vocês. 

Mantemos um padrão para as cores dos dashboards. No caso dos filtros, usamos Azul Escuro no fundo da caixa de texto e Branco para as fontes. 

Do nada, os projetos já publicados mudaram a cor de fundo da caixa de texto dos filtros para branco, mas mantêm a fonte clara. Fiz vários testes, baixei as pastas de trabalho, confirmei as cores, publiquei novamente, mas não mantém a cor de fundo. 

Testei também no Web Editor: a cor de fundo da caixa de texto aparece correta, mas ao visualizar o resultado online a caixa volta a ficar branca. O problema permanece. 

Ambiente: Tableau Cloud (

https://us-east-1.online.tableau.com/

). O problema aparece somente na web. 

Confirmei que meu aplicativo está atualizado. 

São mais de 100 projetos com diversas abas, e vários usuários estão reclamando e abrindo chamados devido à dificuldade de enxergar as informações dos filtros e parâmetros. 

#Tableau Desktop & Web Authoring  #Reports & Dashboards

I have a dashboard based on multiple published Cloud data sources - 

= Agent Daily Structure 

multiple KPI data sources on staff number and date only 

The end user wants to see multiple KPIs on a dashboard page showing the grand total and then splitting the agents into quartiles (just the 4 totals showing).  They then want to be able to use filters to change the month or drill down/by department/manager etc to which the quartiles will re-adjust. 

I tried building my initial data source in Prep, as all of the sources are already published to Cloud, with left joins on staff number and date to the primary data source and cleaning up, rather than the 'blends' but the agent-level totals for the KPIs did not reconcile against the data source in isolation, before even trying quartile calculations, hence trying it the 'blended way'.  This is giving correct agent and grand totals. 

I have tried various ChatGPT suggestions but none of them work (sometimes its a great AI tool, but in this case no!).  I've not been able to find anything in forum posts/guides that seems to suit my scenario.   Can you help?  

=  

{ FIXED [Agent ID] , [DateTrunc - Month]: (AVG([Evaluation Score])/100) } 

=  

IF [Fixed LOD - QA] <= { PERCENTILE([Fixed LOD - QA], 0.25) } THEN "Q4 - Bottom Performers" 

    ELSEIF [Fixed LOD - QA] <= { PERCENTILE([Fixed LOD - QA], 0.50) } THEN "Q3 - Coaching Needs" 

    ELSEIF [Fixed LOD - QA] <= { PERCENTILE([Fixed LOD - QA], 0.75) } THEN "Q2 - Good Performers" 

    ELSEIF [Fixed LOD - QA] > { PERCENTILE([Fixed LOD - QA], 0.75) } THEN "Q1 - Top Performers" 

    END  

Quartile groups on rows, QA score on column and the text mark to display in columns.  This works 90% for QA score (the totals for each Q at least look reasonable and adjust when filtering) - the odd agent appears under the wrong quartile when adding agents to the view to check the quartile calc/sorting highest to lowest.  But if I try the same calc on another Quality metric in the same data source it doesn't work at all - its grouped everyone under the bottom 2 quartiles. 

I've tried multiple ChatGPT suggestions using Windows_Percentile and Rank_Percentile and using the staff number or staff number and date on the 'detail mark' and keeping the first row, but none of these work. 

I need a reliable way to split agent performance on a KPI into quartiles using this blended data source, that can be filtered.  Surely something like it exists/its not an impossible ask!!  TIA 

Certification Exam Due to Technical Issue 

Dear Salesforce Certification Support Team, 

I am writing to report a technical issue that occurred while I was preparing to take my Salesforce certification examination today. 

I had received the examination email and successfully completed the system check the previous day. I was informed that I needed to perform the system check again before starting the actual examination. 

Today, at around 2:30 PM, I logged in and started the system check as instructed. However, at the end of the system check, my screen suddenly went black due to an unexpected technical issue. I had not yet started my actual examination. I also checked my internet connection, and it was working properly. 

I had completed all the necessary preparations in advance and was ready to take the examination. Unfortunately, this unexpected issue prevented me from proceeding as planned. 

I kindly request you to investigate this issue and provide me with an opportunity to reschedule my examination. I would be grateful if you could consider my request, as the issue occurred before I even started the actual examination and was beyond my control. 

Please let me know if any additional information or documentation is required from my side. 

Thank you for your time and understanding. I look forward to your response. 

Best regards, 

Pallavi Hatti 

Salesforce Certification Candidate 

pallavihatti2003

Using variable 'ids' to pass the record id's of contact in Screen flow to update the contact records.