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Hi, 

 

I have a Service Appointment in Greenville, SC. I have two techs one in Atlanta, GA and the other one is in Schenectady, NY. When I use "Candidates" option, using my custom Scheduling policy where Minimize Travel carry the high weightage compared to ASAP, first it showed the tech from Atlanta , GA which is the closest to the appointment. I switched the addresses of the techs, but this time still it showed the tech who had Atlanta GA earlier but now he has Schenectady as his address. Shouldn't it look at the resource which is closest? 

 

Thanks, 

Michel

6 answers
  1. Aug 10, 4:17 AM

    Gday, 

     

    Minimize travel doesn' work that way :) 

     

    Minimize travel looks at the team's collective travel time on a given day. It then prioritizes who ever has the least amount of travel on, NOT which is the shortest distance. 

     

    TECH A = 5 minutes to the job + already doing 60 minutes of other travel 

    TECH B = 50 minutes from job + no other travel 

     

    Minimize travel actually books on TECH B based off the policy.

0/9000

Hello,   

Is there prerequisite work that we should complete before the boot camp?

2 answers
  1. Aug 13, 11:37 PM

    Thanks for the quick reply. I will get on it. 

0/9000
0/9000

Mysteriously, my mobile Salesforce Maps app logged me out on my phone.  I can still get into Salesforce using my phone.  The mobile Maps app prompts me to verify my identity but clicking that option does not do anything.  I also cannot generate a temporary verification code from "users" in SF settings.  I have re-set my password and that did not work.  Any ideas on how to fix this?  Phone support is non-existent with Salesforce so far. 

 

#Salesforce Admin  #TrailblazerCommunity  #Salesforce

0/9000

Has anyone had an org get terabytes of data for free? Are there products that are sold that come with large amounts of data? Every org that I have been part of has started at 10GB.

1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:53 PM

    Hello @hedi Bloom

    please take a look at this SF help article dealing with storage : 

    https://help.salesforce.com/s/articleView?id=xcloud.admin_monitorresources.htm&type=5

     

    Eric

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1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:51 PM

    Hello @KHUSHBOO GUPTA which error do you face ? Eric

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1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:49 PM

    Hello @Ankita Kumar try to see among experience records to see if one matches, and suggest this record (with its Id for example) to the agent. Eric

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I followed each and every step, but stuck to add the component to the case record page. 

I am not seeing any cases under All Open cases, it is zero. 

All Open Cases | Cases | Salesforce

 

Org: 

Home | Salesforce

 

 

I am not seeing any open cases to add the component to the case record page

 

 

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#Trailhead Challenges

1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:48 PM

    Hello @Shanthipriya Mecheri make sure to take this challenge with the proper playground requested to be created for this specific challenge. It contains the needed data. Eric

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1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:44 PM

    Hello @Laura Espallardo

    please have a look at this thread on the exact same topic 

    https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000mkC7m0AE

     

    Eric

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A) A System debug logs are retained for 24 hours.  B) Only the 20 most recent debug logs for a user are keptc  C) Debug log levels are cumulative, where FINE log level includes all events logged at the DEBUG,                 INFO, WARN, and ERROR levels.

D)Debug logs can be set for specific users, classes, and triggers.  E) The maximum size of 3 debug log is 5 M   

1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 13, 10:42 PM

    Hello @Abishek Subramaniyan please have a look at Salesforce help article page about it : https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_debugging_debug_log.htm

    Good luck for your certification exam 

    Eric

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