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During the course of my Platform App Builder Exam, an unexpected technical issue occurred, warranting the logging of a formal case. Specifically, the examination abruptly halted after I had responded to only six questions. Subsequently, a technical error message regarding the inability to establish a video signal prompted me to perform a system reboot. Following the reboot, I encountered the disheartening revelation that remote proctoring administrator is unavailable.  

 

I kindly request your immediate attention to this matter CASE OPENED #01018554, as it is imperative that this issue is resolved with the utmost urgency. Thank you for your understanding and assistance in resolving this matter promptly.

  #Online Exam Issue With Kryterion #Salesforce #Certifications #Salesforce #Exam Issue With Kryterion #Webassessor Exams

5 answers
  1. May 13, 2024, 1:29 PM

    On the day if you have tech issues the best is open a support request with webassessor / kryterion right there and then. I have successfully had it relaunched it in the past 

    Now if there are concerns the chat support sometimes asked to open a trailhead case. 

    Bear with the internal trailhead team whilst they work on their backlog

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