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Nonprofit App Advice and Reviews

This group is dedicated to discussing non-profit-focused, third-party Salesforce apps.

It has been a while since this has been asked, so I was hoping to get some up-to-date recommendations for appointment scheduling in Agentforce Nonprofit. We have a charity customer that provides therapeutic services to cancer patients, and they want the patients to be able to book appointments, get reminders, etc.  In Salesforce, they would want a shared calendar to see all therapists' appointments. Has anyone had experience with a solution that plays well with AFNP? Many thanks.

6 answers
  1. May 26, 12:30 PM

    Thanks to all responders. @Willem de Jong would you DM me an email address I can contact you on? Where are you based? If you are willing to share here, it would also be great if you could publish non-profit pricing. 

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Has anyone used either Cuseum or pass2u membership cards? We are thinking of moving to one of those for the ability to allow members to easily keep their cards in their virtual wallet. From what I've found I don't have the time/technical chops to easily get our pdf card into a virtual wallet.

 

I found a 2018 post that seemed positive about Cuseum so its where I'm leaning but their pricing is opaque and pass2u appears affordable.           @Julissa Favela @Alexandra Reddy

3 answers
  1. May 15, 12:30 PM

    We’ve been looking into this recently and MembershipAnywhere’s  Salesforce integration seems quite solid. It looks like it allows seamless syncing with CRM data, so members can get instant digital cards and updates directly from Salesforce without extra manual work.  The setup also appears fairly straightforward, and the integration is designed specifically for nonprofits and membership-based organizations, which is a big plus for us compared to more generic tools. 

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4 answers
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We want to use Zapier to extract some data from our Salesforce org to Google drive.

It seems that the only way is using users credentials (user/passwd) and there is no way to filter by incoming IP...

 

Does anyone have the same problem?

It's a good idea to let any integration to connect to Salesforce without filtering incoming IPs and no other security credentials than user/passwd?

 

any ideas are welcomed.

 

thanks.

 

#Integration #Connections #Security

5 answers
  1. Feb 19, 10:45 PM

    I wouldn’t be comfortable using just username/password either. In most cases you should be using OAuth with a dedicated integration user, not personal credentials, and definitely not bypassing IP controls without understanding the risk.  

      

    If IP restriction is a hard requirement, Zapier can be limiting since traffic comes from their infrastructure. In similar setups we either used a middleware that supports OAuth + more granular security control, or something like Skyvia where you connect via OAuth and don’t have to expose raw credentials. At minimum, create a dedicated integration user with least-privilege access and monitor API usage closely.

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Hello all, my nonprofit is evaluating SMS options since we do a lot of texting directly from phones to clients. We've looked at SMS Magic and Mogli so far, and both seem fine for the most part. What we are missing is the group messaging, which neither company can do. As far as I can tell, group messaging isn't possible with ANY texting solution. Does anyone have experience with tool that can do group messaging?

 

To be extra clear, I'm talking about MMS style messaging where (for example) a parent, their child, and us are all in the same text chain together. Not talking about bulk messaging, which both providers can do.

 

Many thanks in advance! #SMS

8 answers
  1. Feb 14, 1:11 PM

    Great question! Group/MMS-style texting where all participants are in the same conversation is

    hard to find in typical SMS tools. Most tools focus on bulk or one-to-many messaging, not real chat threads.  

     

    If anyone is looking for a solution that brings true group messaging (similar to MMS) plus deep CRM integration, definitely check out 360 SMS App

    — it supports WhatsApp-style messaging inside Salesforce and makes managing conversations with multiple parties much easier.  

     

    For nonprofits especially, having that shared thread between staff + clients + families can be a game-changer for communication workflows.  

     

    For More Info:

    https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000DpSyIEAV

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Missing refresh token. User might not have been authorized.: EMAIL_EXTERNAL_TRANSPORT_TOKEN_ERROR

I am receiving the above error when attempting to run email merge with Apsona - they have indicated this is a Salesforce issue. I had previously lbeen able to run this - not sure exactly when it broke - but it did work before Winter 17 at some point

@Nonprofit Success Pack

@System Administrators

Topics: Questions

Answer · Like ·

Edited Today at 9:06 PM ·

Show All Answers

M. A. Sridhar (Apsona)

M. A. Sridhar (Apsona)

@Judi Sohn (

salesforce.com

) We seem to have been forwarded to Developer support. They're saying we need premium support to have this resolved, so we are now at a dead end. Any other things we can pursue? Thanks!

Like

· Select as Best · October 24, 2016 at 11:47 AM ·

Judi Sohn (

salesforce.com

)

Judi Sohn (

salesforce.com

)

I'm sorry to hear this - I found the thread I thought I saw but it's related to something completely different. Perhaps a post in the partner community?

Like

· Select as Best · October 24, 2016 at 11:50 AM ·

Stuart McClain (Regional Access Project Foundation)

Stuart McClain (Regional Access Project Foundation)

we have narrowed this down to a permissions/rights issue apparently - I am System Administrator but cannot perform the action - another user CAN perform it w/o error - so what is the setting/permission? I do not know what, or how things got changed as this worked previously

Like

· Select as Best · October 24, 2016 at 1:29 PM ·

Stuart McClain (Regional Access Project Foundation)

Stuart McClain (Regional Access Project Foundation)

I have contuned to get an answer to this issue - the problem happens with MY user - but not other users. Apsona refuses to do any more testing or assistance with the issue.

Salesforce keeps closing my case saying it is a developer issue because a VisualForce page is used.

they will not talk to each other.

I thought this question had been posted to the Developer group - as they keep telling me to post there - but not getting any responses.

Does anyone have any idea on how to get any further assistance?

I feel screwed that because someone uses VisualForce - a tool provided by Salesforce - that Salesforce will not address the error messages that it sends - since they will not explain WHY this is happening - I cant get the developer, Apsona, to take anyr esponsibility for the issue - and they say that since it works for one User - then it has to be a Salesforce issue.

how does anyone deal with all the finger pointing and noone willing to take responsiiblity? especially when you are paying for their product.

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@Nonprofit App Advice and Reviews@Nonprofit Get Started Hub@Nonprofit Hub
5 answers
  1. Feb 3, 3:30 PM

    where do I find send email through external system 

     

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I want to move from away from a 'many lists, few segments' to 'one list, many segments' approach to managing supporter email preferences in Campaign Monitor (CM). And in doing so only pay once per subscriber! I also want some users to be able to edit the subscriber email preferences from the Salesforce contact record and have that sync back to CM. 

 

Has anyone built a solution around how to make a synced Salesforce field that relates to a list segment from which data syncs both ways? Beaufort 12 Support explained that due to high processing demands, detailed segmentation information can only be accessed directly within CM. 

 

If I create a dummy segment in CM, can I use that to auto-populate a custom field on the contact record, via SF reports? Alternative ideas are greatly appreciated!

 

TIA,

Emma

 

#Trailhead  #Nonprofit  #Integration

2 answers
  1. Jan 25, 2:55 PM

    In my experience, CM segments don’t sync cleanly as fields because they’re evaluated views, so the practical pattern is to store preferences as explicit custom fields (or a child object) in Salesforce and then push those into CM as custom fields/tags, letting segments be built from that.  

     

    If you need users to edit from the Contact record, have Salesforce be the source of truth and run a scheduled bi-directional sync on those preference fields. Skyvia can handle field-level two-way sync between Salesforce and Campaign Monitor, while keeping segmentation logic in CM where it belongs.

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I am trying to pick up some information on GiveWP, the donation plugin for online fundraising. Is anyone in the community using it? If so, what are your thoughts on it? Thanks.
5 answers
  1. Jan 19, 11:12 PM

    @Elizabeth Smith, how have you found GiveWP on your site? We're hoping to add it to our website and org but are experiencing a few hiccups in testing the integration in our sandbox. I'd love to hear your experience! Thanks!

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Can anyone share best practices of importing an ASL report from Salesforce into Quickbooks? It has been recommended to me that we use Import Excel | Google Sheets | CSV - Business Importer to assist in getting the CSV file imported. I believe part of the issue is mapping the custom fields created in Salesforce over to Quickbook Online and having them be recognized to complete the import.

 

Does anyone have experience using this app? Or has anyone found a better way to get spreadsheet with the custom fields imported into Quickbooks?

 @Keizra Tyson-Griffin and I are looking for some recommendations. Any assistance is greatly appreciated.  Adding @Salesforce.org System Administrators to the chat. Thx

3 answers
  1. Jan 11, 7:53 PM

    I’ve dealt with this when moving Salesforce reports with custom fields into QuickBooks Online, and the main challenge was always how QuickBooks handles custom fields on import. What worked better for me than generic CSV importers was using an integration layer like Skyvia, where you can explicitly map Salesforce custom fields to the right QuickBooks objects.

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Looking for thoughts on integrating Salesforce NPSP with Quickbooks. I'm working with a non-profit who is using both separately right now.

 

So one of the pros of doing this would be to avoid entering the same data twice. Is there anything else you really like about it?

 

The concern of the non-profit was that the director likes having 2 sources of data input to compare them and make errors in financial data less likely. But it looks like with this integration tool from AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N300000016bTHEAY It uploads as a draft to Quickbooks, so you can check it over? In that case, you still get that double data fact check.

 

Thanks for any thoughts/opinions/ideas!

4 answers
  1. Jan 7, 3:34 PM

    I’ve done a similar setup with NPSP and QuickBooks, and the biggest win was reducing duplicate entry while still keeping control over what actually lands in accounting. In practice, tools that sync data but let you review or stage records (drafts, intermediate tables) work well for nonprofits that want a second check. We used Skyvia in one case and kept finance-approved flows separate, so the director still had visibility without fully giving up manual validation.

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