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i had completed the 1st challenge still not able to earn points 

 

 

#Trailhead Challenges

1 answer
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Hi everyone, 

 

I'm having a strange issue happening to a few users. We're currently working on implementing Salesforce and have some users testing functionality in the Full Sandbox. Users are not part of the privileged group that requires passkeys but we want them to have and use them since the requirement is coming anyways.  

 

A lot of users set up MFA with Duo and added the Chrome browser Passkey for the phishing resistant requirement. They seem to not be having an issue until today for some of them. I have tried having them delete their passkey and create a new one, which now only prompts for phone or a physical security key, not letting them use Chrome's built in one. Further, when trying to go through with the QR code and using their phone, they receive a prompt to try again and it recurses like this. 

 

So far it's 2 users, who don't have privileged access permissions. They were using Chrome passkey for a while but that stopped working today. I have verified that they don't have Lighting Login enabled as one help article showed. Their Google Password settings have all relevant passkey options enabled. I myself as System Admin use Chrome Passkey and it has been working fine for me.  

 

Any ideas on how to troubleshoot this issue?

2 answers
  1. Today, 2:38 PM

    Thanks @Ajaypreet Singh Saini, I have done this with them and when they use their phone to scan the QR code, they get an (unhelpful) error just saying, "Something went wrong, please contact your administrator," not allowing them to register their phone as a security key. Nobody has a usb security key as of right now.

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I created a Custom Theme, but it does not appear that the settings for Worksheet Titles are being applied.   Any advice is appreciated.  Thank you.  Dave 

 

        "worksheet-title": { 

            "font-color": "

#878a8f

", 

            "font-family": "Tableau Semibold", 

            "font-size": 14 

        }, 

 

 

Why are worksheet title Custom Theme settings not being applied

 

 

 

#Tableau Desktop & Web Authoring

2 answers
  1. Today, 9:05 AM

    Hi David,  

     

    Before you file it as a bug, check if those titles were ever edited by hand. When you open Edit Title and change the font, size or colour there, Tableau saves that formatting on the title text itself. The Custom Themes help page says this directly: even with Override, an imported theme doesn't replace formatting done in the rich text editor, and Edit Title is that editor. A template workbook is the classic place for this, because someone styled the titles once and it stuck. Also check you picked Override and not Preserve when you imported the theme, since Preserve keeps whatever formatting the workbook already has.  

     

    Easy test: add a new sheet to the same workbook and don't touch its title. If the new one comes out in 

    #878a8f

     Tableau Semibold 14 and the old ones don't, it's the per-title formatting, not the theme.  

     

    I checked the behaviour with Format > Workbook > Worksheet Titles on Superstore (screenshot): the sheet with the untouched title changed, the one I had formatted in Edit Title kept its own font and colour 

     

    To fix the existing titles: right-click the title, Edit Title, click Reset, OK. That puts it back to the default title and the theme can style it again. If a title had custom text you'll have to retype it after the reset, just don't change the font while you do.  

     

    Hi David, Before you file it as a bug, check if those titles were ever edited by hand.

     

    After.png

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Hi Trailhead team, 

 

I'm working on the

Advanced Agentforce Flow Administration superbadge. The step "Update a Prompt Template with Recent Cases" keeps failing, even though the template works as specified.

 

I keep getting this checker error: "

The prompt template ‘Equipment Repair or Replace Recommendation’ isn’t configured with a dynamic resource for Store name and Equipment asset name. Review the 'Update a Prompt Template with Recent Cases' scenario and related Help article section for flow configuration requirements."

 

Current configuration

 

Flow: Gather 5 Most Recent Cases

(Template-Triggered Prompt Flow, active).  

It passed "Create a Flow That Gathers Recent Cases".

  - Inputs: accountInfo (Account record), assetName (Text), and assetInfo (Asset

    record, added while troubleshooting)

  - Get Asset: AccountId = accountInfo.Id AND Name = assetName

  - Get recent 5 cases related to the store: AccountId = accountInfo.Id, AssetId

    = Get_Asset.Id, Type = Equipment Malfunction, sorted by CreatedDate

    descending, limit 5

  - It loops over the cases and adds Case Subject: {Subject} / Case Description:

    {Description} as prompt instructions

 

Prompt template: Equipment Repair or Replace Recommendation 

  - Template inputs: Store (Account) and Asset (Asset), both required

  - Body: Store: {{Input.Store.Name}}, Equipment: {{Input.Asset.Name}}, and

    {{Flow.Gather_5_Most_Recent_Cases.Prompt}}

  - Flow input mapping: accountInfo ← Input.Store, assetName ← Input.Asset.Name,

    assetInfo ← Input.Asset

 

  It works: for CCC Toronto 325 with "Grandioso 7 - Toronto 325", the Resolved

  Prompt shows the store name, the asset name and the 4 expected malfunction

  cases

. The flow debug log returns the same 4 cases. 

 

I am out of ideas and would appreciate some help

 

#Trailhead Challenges  #Trailhead Superbadges

1 answer
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Hello all! 

 

My team and I are in the process of trying to figure out how to approach the new MFA requirement for our contracted users. Our normal employees utilize active directory/DUO SSO to meet the new MFA requirements which works well. However, our issue now lies with our contracted employees; we do not put these users into Active Directory nor do we create company emails for them. We would like to avoid setting up salesforce passkeys to keep everything internal. What are my options? 

2 answers
  1. Today, 2:22 PM

    By Security Keys, do you mean hardware key (like a Yubikey) or a passkey pin (so 4-6 digit code stored locally on the device)? 

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How can I change the title of service event/tooltip from SA-XXX (service appointment number) to my custom field name? This is for FSL Managed Package - Dispatch Console 

 

Example: the current is  SA-XXX / Name 

I want to omit the  SA-XXX  

 

#FSL Gantt  #Salesforce Field Service  #Field Service Lightning

1 answer
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Hi everyone,  

 

I'm trying to pull direct and influenced donations in a campaign hierarchy. I built the report for

all time, but i also need to narrow the report down to a specific timeframe (Q1, Q2, etc). The report type i made for all time is called "Campaigns with Influenced Donations (Customizable Campaign Influence)". I need to copy the report i made to include payment page fields but i don't see this available and I don't know if i have the ability to make this myself. 

 

 

#Campaign Influence  #NPSP  #NPSP Admins  #Campaign Influence Models  #Reports & Dashboards  #Reporting  #Reports  #Custom Fields

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Hi all! 

 

I am experiencing an issue with my Tableau dashboard scroll position. When I navigate to different tabs on my dashboard, the scroll position will reset to the bottom of the dashboard. It does not matter if I have scrolled to the bottom or not when on the current page.  

 

I am using Tableau Desktop to build, Tableau Public to publish, and am embedding the dashboard on a private company-wide site. The issue reproduces on Tableau Public and embedded on my private company site. I have published dashboards using these steps before, and have not run into this issue before.

 

I have managed to rule out the following solutions:

  • Dashboard device view (ex: preview, desktop, default)
  • Dashboard navigation buttons are at the very top of my page
  • Issue reproduces on Tableau Public and embedded on my private company site
  • Each dashboard page is around the same dimensions
    • I have not experienced this issue with the scroll bar with dashboard pages of different dimensions previously, so I strongly believe this is not the issue
  • To test, I uploaded a dashboard that I built on Tableau Desktop, published to Tableau Public to publish, and embedded on a private company-wide site without this issue
    • My result was that I experienced the same issue with the scroll bar when this was not previously present :(

 

Does anyone have any advice for this issue? Thank you! 

 

#Tableau Public

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Hi everyone, 

I sent an email from Marketing Cloud Next and the Link Name column in the email engagement report is empty for my CTA. I’d like to understand how to correctly set a link name so that each CTA can be identified in the report. 

Scenario 1: Custom HTML

 

I imported custom HTML where the CTA is a standard anchor with an alias attribute: 

html

<a href="https://example.com" alias="CTA_Book_Appointment" target="_blank">Book an appointment</a>

  

The link is tracked (the URL is rewritten), but Link Name is blank in the report. 

 

  • Is the alias attribute supported in Marketing Cloud Next, as it is in Marketing Cloud Engagement?
  • If not, is there another attribute or syntax for custom HTML?
  • Are there limitations (for example, anchors inside conditional comments such as <!--[if !mso]><!-- -->, or VML buttons for Outlook)?

 

Scenario 2: Native builder

 

 

  • Where exactly can I set the Link Name when I use the platform’s builder components (button, text link, image link)? I can’t find the field in the properties panel.
  • Is it mapped to ssot__LinkName__c on the Email Link Click event, so it shows up both in the report and in Data Cloud?

 

Additional questions

 

 

  • Is there any delay before Link Name shows up in the report?
  • Does the link name need to be unique within the email?

 

I couldn’t find official documentation for Marketing Cloud Next on this, only the Engagement docs on link tracking. Any pointer to the right documentation or a working example would be greatly appreciated. 

  

Thanks! 

  

 

#MarketingCloudNext

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Hi all, 

 

I am doing reports to show all quotes against each account over 5 year period. We utilise different structure for each department, some just on opportunity (transactional ones); some on standard quote object "Quote" (simpler product quoting); and some on "SBQQ__Quote__c" (more co0mplex product quoting).  

 

Some accounts may have some of each type, some only 1 type, or none at all. 

 

All is OK, except that when an account none of any, it shows as quantity "1" in record count (whether choose unique count or not). Apparently Salesforce classes these empty rows as 1, as it has account on it. This happens on a matrix report (which is what I need). 

 

The work around i can see is to add a custom field field to each object reporting on, that just has value of "12", and then count sum of this field.  

 

If anyone knows a better way, please advise. FYI, I this is also on Joined reports (joined all three objects). 

 

I need to use the with or without related records, so that we show accounts with no action. 

 

Ideally, salesforce should add a toggle to include or exclude null rows in counts - any ideas out there already i can upvote (in the vane hope of it getting done before i retire...lol)

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