#Field Service Lightning0 discussing

Hello everyone,

I have a question about Service Objectives. I saw that there was a Record Type called Custom Objective and I don't understand how to use it. There is also a field called FSL__Custom_Logic_Data__c to put the Custom Objectives logic. How to use this field? How to write logic in this field?

If for example, I want to use the "Same Site" Objective Service (i.e. the same address) and I want to create a similar but more precise Objective Service (for example, Same Building because there are several buildings at the same address ), do I need to enter the “Building” custom field in the Custom Logic Data?

The goal is that I would like during the optimization, that the appointments are scheduled taking into account the following Service Objectives: Same Building (highest weight), Same Location and Preferred Resource (lowest weight).

Thank you in advance for your help :)

Jo

@* Salesforce Field Service *

According to the document "Give Users Access to Work Plans on Their Experience Builder Site", the Work plan web component should be available in Experience site :

https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_work_plans_for_experience_builder.htm&type=5&release=234

NOTE: Work Plans component is not available. #Experience Cloud #Experience Builder #Experience Site #Field Service Lightning #Salesforce Field Service

Hello All,    I am using the service crew concepts to access each crew member's arrival, and departure timings. It seems the Service Appointment and related WorkPlans are same for each crew members, which overrides the data entered by any crew member.    Do you know if FSL tracks each crew member's data separately?

@* Salesforce Field Service * 

 I am trying to create service report with the access token received from OAuth 2.0 Client Credentials Flow but when I am creating it the service report which is created is just a blank white page whereas when I am creating service report with the access token received from  OAuth 2.0 Web Server Flow is creating a service in a way it should. If anyone is aware why is it happening then please let me know? And I selected System Admin as a user in Client Credentials Flow.

#Salesforce Field Service #Field Service Lightning #Salesforce Developer #API

#Field Service Lightning

Hello Community,

I've encountered an issue with my Field Service Lightning (FSL) mobile app customization. I recently created a custom tab within the mobile app and hosted an LWC component there. However, despite adding this tab through the Field Service Mobile Builder and publishing it to the user profile, the changes aren't reflected in the mobile app.

Steps I followed:

1. Created a custom tab.
2. Hosted an LWC component within this tab.
3. Added the tab using the Field Service Mobile Builder.
4. Published the changes to the user profile.

Despite completing these steps, the changes don't appear in the mobile app when accessed by the user profile.

Things I've checked:

• Verified the profile settings for the user to ensure the tab is included.
• Ensured that the necessary permissions are correctly set up for the user.

Could anyone guide me through potential reasons why these changes might not be reflected in the mobile app? Is there a specific troubleshooting step or configuration I might have missed during this process?

Any insights or guidance on resolving this issue would be greatly appreciated.

Thank you in advance!

Hi #FSL Experts,

I have a LWC component that is displaying using a Tab in FSL mobile app. I have a requirement where I have to navigate to a different tab (Schedule tab) from LWC button in my component. However, I'm not able to know which type of Page is Schedule in FSL so I can use relevant page type in my LWC navigation.

Let me know what will be the Type and apiName for Schedule tab in FSL mobile app.

this[NavigationMixin.Navigate]({            
    type: '??????',            
    attributes: {                  
        apiName: '?????'            
    },        
});

#FSL #FSL Mobile #Salesforce Field Service #Field Service Lightning #Field Service App #Field Service Mobile Settings @Field Service Mobile

#Field Service Lightning