#Salesforce Field Service59 discussing

Hi, 

I have an LWC to create a record from the global action in FSL mobile app. This record is used to validate in the Change Status flow - if the record is available then the change status is allowed from Dispatched to In progress and if not, then we should an error message. The issue is even after the record is created when I try the change status flow, ending up with the same error message screen. Could this be sync issue? On the flow I am using the Get element to get the record to validate the condition. 

Please advise. 

I’m running into an issue where candidate actions tied to service appointments don’t appear for FSCs. When I log in as Admin, I can see them clearly in the Field Service Dispatcher Console. The user already has the Field Service Dispatcher Console permission set and license assigned, so this doesn’t look like expected behavior. Is there another configuration step or permission I need to enable to make these actions visible to FSCs?

I need to enable the Lobby/Appointment Management features in my sandbox org to match production   

@* Salesforce Field Service * 

Our org was upgraded to Summer '26 over the weekend, with the new Scheduling Console addition it appears there are a few features of the Classic Dispatch Console that are missing from the new one. Anyone know how to replicate these features on the new view 

1. Palettes: Haven't been able to figure out a way to adjust the color coding of the appointments in the schedule. It appears by default they are color coded by status but not sure where those colors are coming from or how to adjust.
2. Time based view: The new console only has options for 1 day, 2 days, 3, days or 1 week. The Classic Dispatch Console had more options: In-Day, Daily, 2 Days, 3 Days, Weekly, 2 Weeks, Utilization and Long-Term. Anyone know if it's possible to add more options in the new view, we have users who like the Long-Term view or at least longer than 1 week. 

Hello everyone,

I have a question about Service Objectives. I saw that there was a Record Type called Custom Objective and I don't understand how to use it. There is also a field called FSL__Custom_Logic_Data__c to put the Custom Objectives logic. How to use this field? How to write logic in this field?

If for example, I want to use the "Same Site" Objective Service (i.e. the same address) and I want to create a similar but more precise Objective Service (for example, Same Building because there are several buildings at the same address ), do I need to enter the “Building” custom field in the Custom Logic Data?

The goal is that I would like during the optimization, that the appointments are scheduled taking into account the following Service Objectives: Same Building (highest weight), Same Location and Preferred Resource (lowest weight).

Thank you in advance for your help :)

Jo

@* Salesforce Field Service *

I’ve been exploring the Data Capture Voice-to-Form functionality because I believe it could add significant value to my project. I’ve done some testing, but I’m struggling to understand what’s missing to actually get this feature working.

I’m using a Developer Edition org and I’ve already created a Data Capture Flow (including setting it as LLM targetable). However, when I test it — even in the Field Service Mobile App — the form works normally, but I only see standard text input fields. There’s no sign of the voice-to-form capability (like a microphone icon or voice input behavior).

I’m not sure if this is due to missing licenses, some configuration I might be overlooking, or simply a limitation of the org type.

Has anyone experienced this before or knows what might be required to enable it? Any help would be greatly appreciated!

Hi Team,  

I am newbie to FSL. I am trying to add service resource and its showing up me error that I am out of licenses. can someone pls guide to get rid of this error. 

Thanks in an advance!

Hello, 

I have a screen with 5 dependent picklist 

record fields from WorkOrder on a screen. (I can't use the dependent picklist component

 because the dependency is more than 3 fields deep). 

I can't get the values selected in one of the record fields into a subflow called by an action button.  When I configure inputs into the subflow called by the action button, it only gives me options to select components from the screen, not the record fields on the screen.   

I'm trying to update text components based on the values selected in the record fields.  The text component and record fields are on the same screen.  Is there a way to do this without LWC? 

@Salesforce Flow Automation