I disabled the Calculate travel and breaks setting in Field Service Settings but the travel time is still being calculated!!
Is there any other settings that I missed that would allow me to prevent the travel time calculation?
So I don't recall ever having to do this, but you might try disabling the routing methods to see if that has any impact at all. Usually that checkbox for Calculate Travel and Breaks should do the trick, at least in my experience.
Hello.
We have turned on Account Plans in our Sandbox environment. For the Relationship Map we would like to somehow show a parallel org chart. For example. The CEO of Google and the CEO of our company Syska Hennessy Group. Is this possible?
It seems that the native Salesforce Account plans is limited regarding customization.
Please let me know if further information is needed.
Is there another account plans tool that is recommended that offers more flexibility to make customizations?
Thank you,
Nancy
#Account Planning #Salesforce Admin #Systems Administrator #Salesforce #Salesforce Developer #Salesforce Field Service #Salesforcecommunity #Salesforceadmins
Forum Ambassador
Hello @Nancy Magalhaes
all components I know focus on displaying the concerned account org hierarchy. I am not aware of any component displaying both in the same page. Maybe you would need a custom lightning page and 2 components (one for the current record organization), one displaying your company organization, but in this case how to link both trees, or make one scroll if I scroll in the other one... I think that the solution would be to enrich contact records with proper contact owner (or another user lookup field) to display on your component. That works on 1..1 case ; for 1..N links that will not be enough...
Eric
Hi all, in the Field Service mobile app (iOS), the Schedule tab appointment card shows the date month-first
("Tuesday, Aug 25, 2026") instead of UK day-first ("25 Aug 2026"). The times on the same card are fine (24-hour), so it's just the date ordering.
Org Default Locale, the mobile user's Locale, and the device Region are all English (United Kingdom)
(ICU formats). There's no date-format option in Field Service Mobile Settings.
Is this a known issue, and is there any supported way to control the date format on the card?
Thanks!
#Salesforce Field Service
Hi,
I have created the document builder template and has given the necessary permission sets but still service document action is not visible in field service mobile app. Can anyone help me with this,What I am missing?
,
so In FSL mboile app we can find this button under service report not specific object am I right even though we have added it specific object page layout.
Hello, I need to see where a service resource's location was 2 years ago. I do have 'Collect Service Resource Geolocation History' enabled. Will this allow me to report on the service resources location in the past 2-4 years?
I m having issue creating a report to the geolocation of all service resources in the past. I'm fairly new to Field service cloud but with the help of AI , I have checked things are turned as required to get this report but my report is still not showing previouse Geolocation from the service report history. I also read that Apex or flow is required in order to get report on past geolocation of any resources.
Can someone please help?
,
is this a limitation the for section is disappear.
I have attached image unable to see the field section name,
Can anyone tell it is salesforce standard limitation, if limitation means anyone send me the salesforce document that could be really helpful for me.
Thanks in advance!
Forum Ambassador
@Vanitha R that's working as designed. Sections will not be displayed within the SFS App.
Is it possible to remove 'Measure' Global Action from layout ? I can't find any "Measure" Action in Global Actions or Publisher Layout
#Salesforce Field Service #Field Service Lightning #Salesforce FIeld Service Lightning
Hi @Karthikeya Thota, The Measure action is a Salesforce-managed Field Service Mobile feature and not a configurable Global Action. That's why it's not visible in Global Actions or Publisher Layouts. Per Salesforce documentation, the feature can only be disabled by Salesforce Support, not through setup configuration.
https://help.salesforce.com/s/articleView?id=service.mfs_measure.htm&type=5
Hello everyone,
As I understand it, users with a Contractor License do not have access to the SFS mobile app. The Contractor license is more a Salesforce Cloud Experience license. Can Contractor users be exposed to Work Plans and Service Appointments?
@Xavier T Have a look at the license sheet. It should give you a good introductory overview: https://www.salesforce.com/content/dam/web/en_us/www/documents/datasheets/field-service-datasheet.pdf?_gl=1*mtzll9*_ga*MTU1MjI5NjAwMi4xNjY0OTgwMTA0*_ga_H6M98GGB18*MTY2NjE2NjIwNi4xMy4xLjE2NjYxNzA2MjcuMC4wLjA.&_ga=2.164770102.881166587.1665991991-1552296002.1664980104
You can also find it in the resources section in this group.
Hi everyone,
I am trying to remove/replace a button (specifically the native Add Products Consumed / Products tab action) from the Salesforce Field Service (SFS) Mobile App, but none of my changes are taking effect on the mobile app.
Here is what I have tried so far:
Questions:
Any advice or pointers would be greatly appreciated!
Thanks in advance! @* Salesforce Field Service *
Forum Ambassador
hey @Simbil Nessek
sometimes you have to logout and re-login again to see page layout changes. Most of the time, you have to remove the actions and related lists from the classic layouts. If the actions or buttons still visible, you can remove permissions of objects and/ or fields. If you don't need the inventory on your mobile, you can remove the read on the location field on service resource records of the current users.
In addition, you can use the Field Service Mobile App Builder to create you own configuration without the inventory tab.
Hello everyone, good morning!
I'm using the Overlapping Flow, but I've noticed that when the overlap is caused by an absence, the flow doesn't run. Does anyone know if this is expected behavior or if there is any configuration required for it to work with absences?
I've already handled the logic in the Flow. We have the Absence Type
variable available in the Flow, so if the overlap is caused by an absence, I would like the Flow to execute as well. However, it only runs when the overlap is caused by another appointment.
Thanks in advance!
@* Salesforce Field Service *
Hi Raj, I’ve uploaded screenshots of the part of the flow I customized; it works for Service Appointments, but it doesn't follow the flow for Absences
