Hi Trailhead team,
I'm working on the
Advanced Agentforce Flow Administration superbadge. The step "Update a Prompt Template with Recent Cases" keeps failing, even though the template works as specified.
I keep getting this checker error: "
The prompt template ‘Equipment Repair or Replace Recommendation’ isn’t configured with a dynamic resource for Store name and Equipment asset name. Review the 'Update a Prompt Template with Recent Cases' scenario and related Help article section for flow configuration requirements."
Current configuration
Flow: Gather 5 Most Recent Cases
(Template-Triggered Prompt Flow, active).
It passed "Create a Flow That Gathers Recent Cases".
- Inputs: accountInfo (Account record), assetName (Text), and assetInfo (Asset
record, added while troubleshooting)
- Get Asset: AccountId = accountInfo.Id AND Name = assetName
- Get recent 5 cases related to the store: AccountId = accountInfo.Id, AssetId
= Get_Asset.Id, Type = Equipment Malfunction, sorted by CreatedDate
descending, limit 5
- It loops over the cases and adds Case Subject: {Subject} / Case Description:
{Description} as prompt instructions
Prompt template: Equipment Repair or Replace Recommendation
- Template inputs: Store (Account) and Asset (Asset), both required
- Body: Store: {{Input.Store.Name}}, Equipment: {{Input.Asset.Name}}, and
{{Flow.Gather_5_Most_Recent_Cases.Prompt}}
- Flow input mapping: accountInfo ← Input.Store, assetName ← Input.Asset.Name,
assetInfo ← Input.Asset
It works: for CCC Toronto 325 with "Grandioso 7 - Toronto 325", the Resolved
Prompt shows the store name, the asset name and the 4 expected malfunction
cases
. The flow debug log returns the same 4 cases.
I am out of ideas and would appreciate some help
Hi, multiple people are facing this issue today. It is recommended to log a case with support. https://help.salesforce.com/s/
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000jAT9X0AW
