Skip to main content
GroupsAgentblazer Community Group
Group

Agentblazer Community Group

Welcome, Agentblazer! Are you ready to connect with AI leaders and enthusiasts from around the world? You've come to the right place. The Agentblazer Community is the premier destination to skill up on AI, discuss best practices, gain access to Agentforce product experts, showcase your expertise, and supercharge your career.
Ask a question...
Joel Primack
Aug 12, 12:53 PM

šŸ’™ Agents are making an impact at organizations!

 

Salesforce just published the second edition of the 

Agentic Enterprise Index ā€” and the numbers tell a pretty wild story about where the Agentic Enterprise is headed. 

 

A few stats that jumped out:

  • AI Agents built on Agentforce produced 734M Agentic Work Units (AWUs) as of April 2026 ā€” growing 15% month-over-month
  • Businesses now run 13 agents on average, and deployment time has fallen 53%
  • Agent-driven retail sales have grown 4x
  • In regulated industries, Financial Services saw a 13x AWU growth

 

The report tracks trends from February 2025 to April 2026 across real businesses actually using agents ā€” not just talking about them. 

 

āž”ļø Check out the full Agentic Enterprise Index

1 comment
  1. Felix Markman (Promise ROI)
    Today, 9:32 PM

    Thanks for sharing. I've never heard of AWUs, but I like it. We need more quantitative data showing how to get ROI. 

Write a comment...
0/9000
Yuliya Luques (Salesforce Program Manager and Solution Architect at TechUnity)
Jul 28, 10:32 AM

Hi there, 

 

i am looking for the insight on the following problem from people who successfully implemented and went live with the following scenario and may address the issues with verified in practice solutions.  

 

we have implemented a service agent that must be exclusively grounded in the knowledge base with multiple subagents that share only one custom prompt action (now) that triggers the retriever (custom) with a related search index (vector search, with multilingual e5 large embedding model, on knowledge article object (data cloud). the agent is a service agent built in the new builder. prompt llm model is gemini 2.5 pro. 

 

the knowledge base (standard sf knowledge solution) contains only 89 articles 9some very long, some shorter) but the information is law related and it is very complicated, it is all in English whereas the agent should support also the conversations in French, Spanish and Portuguese (as of now, we also need to roll out other languages after they stop being beta). 

 

the subagents instructions and the prompt are also in english. 

 

the problem we have (as of now there are 2 main levels):  

1. agent wise: when the question (that was previously checked in english and returned a good answer) is asked in other languages  the agent either does not understand the question at all or when it does understand it  the answer comes back but is not satisfactory.  

2. search index/retriever wise: when tested directly in the retriever we see that the scoring for the same chunks is lower significantly for other languages in comparison with the tested same question in english (open question if the scoring indeed passes together with chunks to LLM). to patch this we added keywords to knowledge articles in multiple languages, it helps but does not fix the problem. 

 

the main proposed solutions (also by salesforce): 

1. translate the knowledge base to all those languages we want the agent to speak (which still leaves open the fact that all the instructions and the prompt are in english).  

2. normalize the query (user input) by translating it first to english and then query it while sending to prompt original language, original question and the translated english question. very simplistic description, understandable there is much more to it.  

 

it feels that such behaviour must be handled totally out of the box and all proposed solutions are intuitive but feel an overkill for something that just should work. 

 

is there anything i am missing? any insight will be very much appreciated.  

 

Thank oyu 

Yuliya 

 

 

 

 

 

Write a comment...
0/9000
Joel Primack
Jul 30, 4:18 PM

The Agentblazer Collection šŸ—žļø

       

What is it? 

The Agentblazer Collection is a weekly post shared in the community with resources from Salesforce related to Agentforce, community-contributed resources, and other exciting items āœØ     

     

Community Contributed Resources:

For a resource be considered for a future post of The Agentblazer Collection, please share content with us by using the workflow. 

 

Featured Resources this Week:

 

Have a great day, Agentblazers!

3 comments
  1. srinivasa k
    Aug 12, 6:19 AM

    Hi Sir, 

    I came across your post and felt an immediate connection to your mission. I have 11+ years of CRM testing and leadership experience, 

    including 2.5 years  for the

    Gavi (COVAX) Salesforce project during the pandemic.

    Recognized for my dedication and leadership (including receiving awards like the Bravo Award for project success), I specialize in Salesforce Sales Cloud, Jira, and Xray.  

    For the COVAX project, I successfully built a comprehensive regression test library completely on my own for the entire project and structured it within Jira to streamline our workflows.

    I am currently on a planned career break and would love to give back by offering my time and expertise on a pro-bono/volunteer basis to support project-centric non-profits like yours.  

    Whether you need help navigating Salesforce data flows, optimizing test processes, or refining your tracking in Testing Perspective,  

    I am ready to jump in and add immediate value.

    I would love to connect and share how my background can help support your Project. 

    Regards, 

    Srinivasa 

Write a comment...
0/9000
Joel Primack
Aug 11, 2:02 PM

Trailhead Tuesday! 

 

Modernize your contact center by evaluating Voice options and planning your transition from Open CTI. ā˜Žļø 

 

From this badge, you'll learn:

  • The essential steps to prepare your organization for Open CTI retirement.
  • How to evaluate and choose the best Voice platform for your customer service needs.
  • Strategic planning for a seamless transition to set your team up for success with Agentforce.

 

Get ready to up-level your customer service šŸš€

Write a comment...
0/9000
Misbah ul Iman (Technical Architect at DHAM) posted in Salesforce Developer Group, Dubai, UAE
Aug 11, 5:01 AM

RSVP : https://trailblazercommunitygroups.com/j/4jmakxrwseerp/

 

RSVP : We're building FrankenForce a (fictional, don't worry) online clothing store for Frankenstein's monsters live, from scratch, using Agentforce. Every session we stitch on a new capability.

We're building FrankenForce a (fictional, don't worry) online clothing store for Frankenstein's monsters live, from scratch, using Agentforce. Every session we stitch on a new capability. This week: we give our monster its first working agent, Igor, the Shopping Assistant. 

 

No prior Agentforce experience required. Come for the jokes, stay for the Agent Script. All code goes public on GitHub after every session build along, fork it, break it, make it yours. 

 

@Salesforce Developer Group, Dubai, UAE @Agentblazer Community Group @* Salesforce Developers * @* Salesforce Developers *

 

 

Write a comment...
0/9000
Joel Primack
Aug 4, 1:24 PM

Trailhead Tuesday! 

 

Your Trailhead experience just got more personalized šŸ‘¤ 

Today, Trailhead is rolling out a redesigned Today page that makes it easier to discover what to learn next and build the skills to succeed in the Agentic AI era. 

 

And soon youā€™ll see features like AI-generated Trailmixes that instantly create personalized learning paths to build the right skills faster. Instead of searching through hundreds of badges, youā€™ll be able to simply describe what you want to learn and Trailhead builds the path for you. 

 

āž”ļø Go to Trailhead today to check it out!

1 comment
Write a comment...
0/9000
Joel Primack
Aug 6, 2:50 PM

The Agentblazer Collection šŸ—žļø

         

What is it? 

The Agentblazer Collection is a weekly post shared in the community with resources from Salesforce related to Agentforce, community-contributed resources, and other exciting items āœØ      

      

Community Contributed Resources:

For a resource be considered for a future post of The Agentblazer Collection, please share content with us by using the workflow. 

 

Featured Resources this Week:

 

That's a wrap for this week, Agentblazers šŸ˜Š

Write a comment...
0/9000
Joel Primack
Aug 5, 6:00 PM

šŸ“– New guide alert: Everything You Ever Wanted to Know About Agentforce Voice (But Were Afraid to Ask)

 

If you've been curious about Agentforce Voice ā€” how it works, how it's architected, and where it's already delivering real ROI ā€” this guide is for you.A few highlights from the guide:

  • Voice isn't a separate product. It's a capability that extends the agents you've already built, carrying over your existing configuration, knowledge grounding, and escalation logic.
  • 6 surfaces to deploy on ā€” from standalone telephony integrations (Amazon Connect, Genesys, NICE, Vonage) to Voice on Web Chat, Voice Mobile SDK, and even Voice Notes on WhatsApp.
  • Real customer results: Florida Prepaid handles 75% of business-hours calls and 100% of after-hours cases with AI. Canada Goose cut wait times by 13.9% while CSAT rose 21.2%. Adecco went from prescreening ~10% of candidates to 100%.
  • Practical deployment guidance on the 5 highest-value use cases: FAQ & policy answers, status/changes/cancellations, scheduling, account support, and triage & routing.

 

Whether you're just getting started with voice or looking to expand your existing deployment, this is a great read. 

 

Ready to bring voice AI into your agent strategy? Start here šŸ’™

Write a comment...
0/9000
Misbah ul Iman (Technical Architect at DHAM) posted in Salesforce Developer Group, Dubai, UAE
Aug 5, 4:19 AM

 

While the summer sun is busy melting the pavement outside, weā€™ll be inside building ultra-slick, high-performance API-driven experiences with Salesforce Headless 360.While the summer sun is busy melting the pavement outside, weā€™ll be inside building ultra-slick, high-performance API-driven experiences with Salesforce Headless 360.

 

 

Whether you're sipping iced coffee at home or tuning in from your office AC, this session will give your architecture a serious upgrade. 

 

ā° When: 8th August at 10:00 AM GST 

šŸ”— Lock in your spot:

https://trailblazercommunitygroups.com/j/wqxw5khm34zw2/

 

 

@WFD Partner Cohort: TDX2630DaysChallenge @Salesforce Developer Group, Dubai, UAE @Agentblazer Community Group @* Salesforce Developers * @Admin Group, Dubai, UAE 

Write a comment...
0/9000
Joel Primack
Jul 28, 1:48 PM

Trailhead Tuesday!

 

šŸš€ Agentic AI is evolving ā€” and so are the Agentblazer Status trails! 

 

We've refreshed Champion, Innovator, and Legend with new content to make sure your skills are in step with AI innovation. 

 

Hereā€™s what's new: 

 

ā­ļø Champion

  • AI Fluency Fundamentals: Move from AI awareness to applied fluency in everyday work.

 

ā­ļøā­ļø Innovator

  • Agentforce Grid: Build and link AI prompts to automate end-to-end processes in Agentforce Grid.
  • Introduction to Salesforce Headless 360: Build on Salesforce any way you want, no browser required.
  • Headless 360: Use Conversation to Build an Agent and learn how developersā€”and any Agentblazerā€”can build with Salesforce Headless 360.

 

ā­ļøā­ļøā­ļø Legend

  • Agent Analytics and Monitoring: Discover tools to monitor agent performance and improve its outcomes.
  • Agentforce Configuration for Slack: Configure an employee agent and deploy it in Slack.

 

Skill up today šŸ’Ŗ

1 comment
  1. Felix Markman (Promise ROI)
    Aug 3, 1:29 AM
    Kudos to Salesforce for creating the Agentblazer program! I recently discovered it, and Iā€™m getting value out of reviewing the modules. These modules are instructional for Salesforce professionals and beyond!
Write a comment...
0/9000