Agentblazer Community Group

Salesforce Summer '26 ships 50+ pre-built AI agents for IT service management. 

How many of those are you planning to actually deploy? 

I've been thinking about the IT Service Domain Pack this week. The concept is strong — agents handling password resets, software requests, and hardware provisioning without Level 1 tickets. That frees up IT staff for work that actually needs human judgement. 

But "out of the box" still requires connecting each agent to your systems, mapping your workflows, and doing proper change management. That's not a dealbreaker — it's just the realistic scope. 

My question for the community: 

For those planning to adopt the IT Service Domain Pack — what's your approach? 

→ Pilot with 2-3 agents, validate, then expand? 

→ Go broad from day one and configure in parallel? 

→ Wait and see how early adopters find it? 

And is there a specific IT workflow you're hoping one of those 50 agents covers? Curious what the actual demand looks like from practitioners. 

The new Ask Agentforce / Coworker seems excellent.  We've set it up for a pilot group in our org and it seems to be really powerful.  Great UI and should be able to hand-off to other Agents you build.  Makes for a much better AI experience on early testing. 

However, we're unable to fully set it up and as a Beta product it's tricky to get support so wondering if anyone has any recommendations or

if you have any way of passing on contact to the product team. 

Standard search funcitonality seems to work really well.   It can access our org metadata to figure out what a pilot user is asking about, retreive matching records. 

However, when it needs to either query by owner (what tasks do I have due today?) or needs to hand off to an agent users get an error.   

e.g. 'It looks like the current session isn't authorized to access your user details right now — I'm getting an

error, which means the session may have expired or doesn't have API access enabled.' 

I've checked the recommended settings.  I suspect it may be due to us having API Access Controls enabled in our org and there may be an Oauth policy I need to configure but I can't find any documentation to help with this. 

I'd love to be able to use this new Coworker experience before we start extending access and rolling our our agents so any help very much appreciated.

[Day 2 The Summer '26 governance lever nobody's talking about — controlling autonomous field updates ]

Following up on yesterday's post about Multi-Agent Orchestration (and the governance worry a few of you echoed in the comments). 

Summer '26 actually ships a direct answer to it: "Control Which Fields Get Autonomous Updates." 

The mechanism is the Process Field Update Suggestions Flow. You can modify it to define exactly which fields the Sales Management agent is allowed to touch in your org — so you can let it update next steps and activity dates while keeping it away from Amount, Stage, or anything feeding your forecast. 

What I find interesting is that this is arguably the most consequential admin feature in the release, yet it's getting almost none of the attention the headline AI features are. 

A couple of things I'm thinking through, and would love this group's input on: 

• Are you planning to start restrictive (whitelist a few low-risk fields) and widen over time, or open it up broadly and monitor? 

• How are you handling fields that multiple teams depend on — off-limits to the agent entirely in your org? 

• Has anyone tested the Process Field Update Suggestions Flow in a sandbox yet? Curious how granular the control actually is. 

My instinct is to start narrow and earn trust, but I'd genuinely like to hear how others are approaching the automation-vs-control balance here. 

Day 2 of my daily series — thanks to everyone who jumped in on Day 1. 

A few weeks ago at True to the Core (TTTC) during TDX, I asked the Salesforce Team to clarify the pricing for Prompt Builder. 

Salesforce Foundations is a free offering that includes Agent Conversations, Data Cloud, and features from Marketing and Commerce. However, despite what Trailhead and Salesforce Pricing pages suggest, it does not include Prompt Builder. 

Since raising this at TTTC, I’ve spoken with multiple Salesforce teams, and even they can’t agree—some say Prompt Builder is included, others say it isn’t. In practice, it’s not available in a Salesforce Foundations org, as the required Permission Sets (Prompt Template Manager, Prompt Template User) and Permission Set Licenses (Einstein Prompt Templates) are not provisioned. 

Currently, it appears Salesforce intends to require an Einstein for Service, Einstein for Sales, or Einstein for Platform license — effectively making Prompt Builder subject to both user-based and consumption-based licensing. 

I appreciate that Salesforce teams have been working on this behind the scenes, and I’ve noticed a shift in messaging. Since TDX, Agentforce’s response on Salesforce Help has changed from ❌ “Prompt Builder is not explicitly mentioned as part of Foundations” to ⚠️ “Prompt Builder is available with Salesforce Foundations, but on a limited basis.”

This lack of clarity is a problem for the nonprofit clients I work with, as they rely on the Power of Us Program for courtesy licenses in the first place. 

I’d like the Salesforce team to: 

1️⃣ Clarify whether Prompt Builder is included in Salesforce Foundations, as the official materials currently contradict each other. 

 2️⃣ If Prompt Builder requires per-user licensing (even temporarily), consider extending the Power of Us Program to provide courtesy Prompt Builder licenses alongside the standard courtesy Salesforce licenses. 

 3️⃣ Correct all marketing and documentation to clearly reflect whether Prompt Builder is included with Foundations (or not). 

At TTTC, it was suggested that Prompt Builder was coming to foundations, but I didn’t get a clear time commitment to the above, so I’m posting here. 

Before I raised this at TTTC I verified this was not currently available in two separate orgs both with Salesforce Foundations enabled. 

If you need a recap you can watch the recording of this question from 11:27 on Salesforce+

#TTTC #True To The Core #Prompt Builder #Power Of Us HUB #AI #Prompts #TDX25

@Prompt Builder @* Salesforce Platform * @Trailblazer Community Cove @* Customer Success * @Nonprofit Hub