This Agent is live in Production.
Where we built a capability for Agents to Turn it on or off.
We extended that further saying how many leads can an agent work on (think like a faucet system).
And wrote all about it here:
https://saisocial.substack.com/p/agentforce-use-case-distribute-leads?utm_source=publication-search
The Agentblazer Collection 🗞️
What is it?
The Agentblazer Collection is a weekly post shared in the community with resources from Salesforce related to Agentforce, community-contributed resources, and other exciting items ✨
Community Contributed Resources:
For a resource be considered for a future post of The Agentblazer Collection, please share content with us by using the workflow.
Featured Resources this Week:
Hope everyone had a great week!
Need a #TrailblazerTrackMeets rest day? 😮💨 Us too, and what better way to spend it than playing a game of ping-pong? 🏓
Instructor Stuart Werner is ready to serve up some knowledge at the Agentforce Service Specialist bootcamp on September 12-14. Join him and learn how to build, customize, and deploy AI-powered service agents from scratch, all while bouncing ideas off your fellow Trailblazers as you go.
Let’s rally: https://sfdc.co/DF26TrailblazerBootcamp
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🆕 New Developer Guide: Agent Script for Voice
Agent Script — the deterministic logic language for agents — now works for voice. Build voice and text agents side-by-side in one builder, keep flows predictable with programmatic control (if/else, transitions, action chaining), and use Omnichannel Preview to test a prompt in text then hear the voice output instantly.
Check it out: Configure Voice Models in Agent Script
Trailhead Tuesday!
Discover how to empower your agents by combining the capabilities of agentic AI with Salesforce Flows. 🚀
From this badge, you'll learn:
Hi there,
I'm wondering whether agents are capable of extracting information from PDF files that are attached/related to a CRM record. On the Standard Actions Reference page (
https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref.htm&type=5) I couldn't find such an action.
Does anyone know whether this type of action is available or how it could be created?
Any hint or idea is greatly appreciated.
Hello @Tobias Gilde,
The going forward approach is to use Data Cloud RAG features to build knowledge from unstructured data like PDFs.
Here's a couple starter links:
1. https://www.salesforce.com/agentforce/what-is-rag/
2. https://developer.salesforce.com/agentforce-workshop/rag/1-ingest-unstructured-data-index
Good luck!
Yes thanks for the passionate response and agree that returning lots of records to agent wouldn't be great.
In my example that was not going to be the case. The LLM is doing a good job translating natural language prompts into a SOQL query with this action. That's the piece I want. The output of records would be done with Flow or Apex and does not need to go to the LLM other than maybe 1 variable with the total records.
Yes I can, through trial and error eventually do this myself but it seemed unnecessary since their action is doing that but doesn't look like I can see any instructions or .MD as to how SF is doing that so I'll need to reinvent the wheel on this.
50 is still pretty small for others though and if they want to use up tokens returning 100-200 I'd still vote for that option. 200 is usually the magic # in SF for records.
Once you start building complex agents, you’ll soon run into this issue:
Your agents will not consistently ‘decide’ the right path. Example: instead of escalating to human agents it will keep responding . (Though you may have intent expressed in your instructions or tried bifurcating with sub-agents or actions)
So how do you solve this use case? We went live with an agent and this is what we learned how to structure it.
https://saisocial.substack.com/p/agentforce-how-to-structure-decision
@Buyan thyagarajand: thank you, the best teachers are actual client implementations. By the time it's in prod, you'll learn lessons no trailhead can teach.
🚀 Salesforce Winter ’27: TOP New Features for Developers & LWC!
Salesforce Winter ’27 is bringing some exciting updates for Salesforce Developers and Lightning Web Components (LWC). 🔥
In my latest video, I cover the TOP Winter ’27 features that developers should know, including:
💻 New developer capabilities
⚡ Lightning Web Components (LWC) improvements
🔌 API & platform enhancements
🚀 Performance and scalability updates
🔐 Security & governance improvements
🛠️ Features that can make development faster and more productive
If you're a Salesforce Developer, LWC Developer, or working with the Salesforce Platform, these updates are definitely worth checking out!
🎥 Watch the video:
https://www.youtube.com/watch?v=8j97AenYLpM
📺 Subscribe to Salesforce Hunt:
https://www.youtube.com/@SalesforceHunt
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🚀 Salesforce Winter ’27: Exciting New Features for Flow Builders! ⚡
Salesforce Winter ’27 is bringing some great improvements to Flow — making automation easier to build, debug, maintain, and scale.
Here are some of the Flow features every Salesforce Admin & Developer should know 👇
🔹 1. Improved Flow Builder Experience
Build and manage your flows more efficiently with enhancements to the Flow Builder experience.
🔹 2. Better Flow Debugging & Troubleshooting
🐞
New improvements make it easier to understand what’s happening during flow execution and identify issues faster.
🔹 3. Enhanced Flow Performance
⚡
Salesforce continues to improve Flow capabilities so you can build more scalable automation while keeping performance in mind.
🔹 4. More Powerful Flow Logic
🧠
New enhancements provide additional flexibility when designing complex automation and business logic.
🔹 5. Improved Flow Management
Managing multiple versions and maintaining automation becomes easier with continued improvements across the Flow lifecycle.
💡 Why does this matter?
Flow is becoming more than just a point-and-click automation tool. With every release, Salesforce is making Flow a stronger platform for building enterprise-grade automation with less custom code.
👉 If you're working with Salesforce Flow, Winter ’27 is definitely a release worth exploring.
Which Winter ’27 Flow feature are you most excited about? 👇
🎥
Want to see these features in action?I’ve covered the Salesforce Winter ’27 Flow features in this video:
👉 https://www.youtube.com/watch?v=8j97AenYLpM&t=348s
@Agentblazer Community Group @* Sales Cloud - Getting Started *@* Release Readiness Trailblazers *@* Sales Cloud - Best Practices *@* Salesforce Administrators *@* Service Cloud *