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#Slack Community32 discussing

Maybe your content doesn't fit into the other topics; that's okay! This serves as a catch-all topic: Conversations about Slack, best practices, features, and Slack Community programs.

Hi all 👋   

I've spent the last few weeks building a Slack app that watches public channels, detects when a thread has been resolved, and automatically saves the resolution as searchable team knowledge. The next time someone asks something similar, the bot surfaces the past answer right in the thread (or via DM, if you ask it directly).   

The app has cleared all of Slack's automated marketplace checks except one: the platform requires installs across 5 active workspaces before a marketplace submission can be reviewed. Asking the developer community here because you're the people most likely to get the gate and have the right context to give meaningful feedback.   

What I'm asking for:

  • Install ResolveOS on a Slack workspace you admin (test workspace is fine, real workspace is even better)
  • Use it for ~7 days so I can hit the "active workspace" bar
  • Share any feedback that comes up — bugs, friction, "why on earth did you build it like that"

  What you get in return:

  • Free lifetime access for early testers — locked in before any pricing goes live
  • A 30-minute Zoom call with me to install the app together, walk through the AI pipeline (resolution detection → summarisation → semantic embeddings → DM Q&A), and answer any questions while we're live. I'll handle every step on screenshare so you don't lift a finger past clicking "Authorize."
  • Direct line to me for any issues over the testing period

Quick technical notes for anyone curious:

  • Built on TanStack Start, PostgreSQL + pgvector for semantic search, OpenAI for resolution detection / summarisation / embeddings
  • Auto-joins every public channel on install (rate-limit-aware, resumable across restarts) and subscribes to channel_created for ongoing coverage
  • Sign in with Slack (OIDC) for the web inbox at app.resolveos.co

 

If you're up for it, comment below or DM me with your timezone and I'll send a Calendly link for the 30-minute install call. Happy to answer any questions about the app or the marketplace process here too.   

Thanks for reading 🙏  — Adam  

2 answers
  1. Today, 10:54 AM

     This actually sounds pretty useful. Turning old Slack answers into searchable knowledge could save a lot of digging around. The 7-day beta sounds worth trying. 

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is there a way to add chatgp direclty in slack as a chatbot? 

 

#Slack Community  #Trailhead Challenges

3 answers
  1. Yesterday, 7:58 AM

    Hi Muhammad, yes — there's an official ChatGPT app for Slack, built by OpenAI on Slack's platform. 

     

    How to add it: 

    1. In Slack, go to Apps 

    2. Open the Slack Marketplace and search for "ChatGPT" (or install directly from the official listing) 

    3. Click Install / Add to Slack 

    4. Sign in with your ChatGPT account when prompted, then click Connect ChatGPT to link the two 

     

    Once connected, it shows up in your sidebar and you can chat with it, summarize threads/messages, and ask it questions right from Slack. 

     

    What you'll need: 

    - A Slack workspace that allows third-party app installs (a workspace admin may need to approve it) 

    - A paid Slack plan 

    - A ChatGPT account — a paid plan (Plus/Pro/Business/Enterprise) is generally required to actually use ChatGPT's features inside Slack, though the Slack app itself is free to install 

     

    A couple of notes if you're on a team/company workspace: it can only see messages and files you're already authorized to view, and if you're not the workspace admin you may need someone with admin rights to approve the install first. 

     

    Reference:

    https://help.openai.com/en/articles/12462158-chatgpt-app-for-slack

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Does anyone have an updated link to the Ohana Slack channel? Every link I've found so far is not active. 

 

#Slack Community  #OhanaSlack

4 answers
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If you have taken the Salesforce Certified Slack Consultant exam:  How did you study?  Did you take a class from ???    If you took a class and was not happy with , please let me know which class you took?  I am thinking about taking the exam - any helpful tips would be appreciated. 

 

#Slack Community

1 answer
  1. Khyati Mehta (InfinySkills) Forum Ambassador
    Sep 12, 4:30 PM

    Hello Brett, 

     

    The Salesforce Certified Slack Consultant exam is mainly scenario-based, so it’s less about memorizing features and more about understanding how to recommend the right Slack solution for a customer. I’d start with the official Trailhead certification prep, focus on areas like Policies & Settings, Learning & Enablement, Governance, Slack Connect, and Enterprise Grid, and get some hands-on practice wherever possible. On the exam, think like a consultant: choose the solution that is scalable, secure, and easy to manage rather than a manual workaround. This would be my suggestion! Hope this helps!

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I facilitate a community group in the Trailblazer Community.  Is there an option to move it Salesforce hosted Slack community?  

 

#Slack Community  #Slack

1 answer
  1. Khyati Mehta (InfinySkills) Forum Ambassador
    Sep 12, 4:28 PM

    Hello Roy, 

     

    I myself a leader for a group in India! I don't think thats possible. The Leader's Slack group is specifically for leaders!

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We are seeing a repeating error from the Salesforce Slack app whenever a user posts a message in Slack. The message in the channel is delivered normally, but the author also gets an ephemeral error in the Salesforce app DM. 

 

Error (Only visible to you): 

There was a problem processing the Slack event MESSAGE_EVENT ErrorType: NullPointerException 

 

This happens on every message typed directly in Slack. 

Please advise how to stop the Salesforce app from sending these errors (configuration, scopes/event subscription, or a known platform issue). If the user sends a message from Salesforce, this error does not occur and everything works correctly;  

 

 

There was a problem processing the Slack event MESSAGE_EVENT ErrorType: NullPointerException

 

 

 

#Slack  #Slack Developers  #Slack Community  #Integration

2 answers
  1. Sep 11, 7:12 AM

    We don’t have a custom Apex Slack app: no .slackapp / SlackApp metadata, no class extending Slack.EventDispatcher, and Apex Slack App User Setup is empty (no System User / Unmapped User row). The only Slack Apex in the org is SDO demo code (Slack Mission Control: org link / bundles), which is not subscribed to message events.

    The ephemeral error comes from the first-party Salesforce app in Slack (Messages tab, “Sending messages to this app has been turned off”), on every message typed in Slack. Salesforce -> Slack does not trigger it.

    So there is no handler where we can null-check getUser() / getText(), and we can’t remove message from Event Subscriptions — that app isn’t ours on api.slack.com.

    If the same NPE string is also used when Salesforce’s own inbound handler throws, that would explain it. Any idea how to stop or debug that without a custom SlackApp?

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Updates to Slack’s plans and pricing

 

Hi Slack Community: I’m writing with some important updates to Slack’s plans and pricing.  

 

We are committed to giving every team an onramp to AI-powered productivity in Slack, and every organization a secure foundation to grow with digital labor. As such, pricing has been simplified, delivering new features across every plan. 

 

Features highlights

  • AI features are being integrated across all paid plans. 
  • AI agents from Agentforce and partner AI apps can now be deployed in all paid plans
  • Every Salesforce customer will get Slack’s free plan, with access to the brand new Salesforce Channels feature, bringing Slack and Salesforce even closer together.
  • We’re enhancing security across all plans, bringing session duration controls and native device management to all of our plans, including Free, and adding SAML-based SSO for Salesforce customers — giving every team a trusted foundation to securely connect their people, data, AI, and agents.

 

Pricing highlights (Read more about the plans on the Slack Plans page)

  • Free subscribers will maintain access to their current features and will gain access to Salesforce channels.
  • Pro pricing will stay the same and will now include core AI features, Salesforce channels and enhanced security. 
  • Business+ plan pricing will increase to $15 from $12.50 per user per month to reflect the significant value added through new advanced AI capabilities and premium Salesforce integrations.
  • We are introducing a new Enterprise+ plan which includes enterprise search in addition to the full Slack feature set including enterprise-grade AI, premium Salesforce integrations and enhanced security, admin controls, governance and compliance (contact your sales rep to learn more).

🔗 LEARN MORE

 

#Slack Community #TrailblazerCommunity #MuleSoft #Tableau

2 comments
  1. Sep 1, 11:34 PM

     The pricing changes are pretty clear, and it’s good to see AI features being included across the paid plans. The Salesforce Channels addition should also make things easier for teams already using both platforms. The Business+ price increase will be an important consideration for some teams. 

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1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Aug 31, 10:12 PM

    Hello @Elon Brooks I am not sure to know which workspace you are in, but whatever it is, look for channel section > Browse channels. Were you looking in a specific / public workspace ?Hello I am not sure to know which workspace you are in, but whatever it is, look for channel section > Browse channels. Were you looking in a specific / public workspace ?Eric

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We are facing a limitation with the Slack sandbox (developer environment), where the user limit is restricted to 8 members. For our use case, this is quite limiting, as we want to perform realistic UAT and integration testing that closely mirrors our production environment.

I have a couple of questions:

  1. Are there any options or recommended approaches to create a sandbox/testing environment that more closely resembles a production Enterprise Grid setup (in terms of users, apps, and integrations)?
  2. How are other organizations handling large-scale testing given the sandbox user limit?
  3. What are the best practices or enterprise-level strategies for testing Slack + Salesforce integrations before going live?

Any guidance, real-world experiences, or recommended approaches would be greatly appreciated.

Thanks in advance! 

 

#Slack Community  #Slack Developers  #Slack  #Slack Basics

4 answers
  1. Aug 30, 2:12 AM

    This is a good point about the challenge of testing Slack + Salesforce integrations at enterprise scale. With an 8-member sandbox limit, using a combination of focused integration tests, representative test users, and staged UAT seems like a practical way to identify issues before production.

    For smaller customization needs during UAT, tools such as espaço invisível para copiar e colar can also be useful when testing how different text formats, usernames, or messages behave across Slack and other platforms.

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I've tried many times to create a developper sanbox from this link : Developer Edition org with the product specialist agent

in the challenge : Prepare Your Agentforce and Slack Orgs.  

I did not receive any Verify email as it supposed to be. I have no error, no logs. Nothing to analyse.  

Only this picture :  

 

Prepare Your Agentforce and Slack Orgs - impossible to create a Developer Edition org with the product specialist agent.

 

 

Do you have any idea of the issue please ? I am not able to complete this challenge. Thanks for your help !  

 

#Trailhead Challenges  #Agentblazer_Legend  #Agentforce  #Slack Community

1 answer
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