#Slack Developers17 discussing

Hi All, 

I am simply trying to send a slack channel message whenever an opportunity moves to closed won stage.  

I have an opportunity record trigger asycn flow that simply runs down the 'run async' path and has a decision check on the opportunity stage. If closed won, it runs down to Send Slack Message action and I have populated the required fields, slack app, slack workspace, executive action as, slack conversation id, and the slack message. 

However, during debug in my developer sandbox, I keep getting the error message:  

" 

We couldn't run action

Hide Error

Info

Error

An error occurred. Try again, or contact Salesforce Customer Support and provide this error ID: 1299900440-35892 (820288246)

Inputs

slackAppIdForToken = A03269G3DNE

slackWorkspaceIdForToken = T0AUVR7GZ62

userIdForToken = null

slackConversationId = C0AUUNER0PP

slackBotName = null

slackMessage = {!tt_SlackClosedWonNotification} (Hello team, A new opportunity has been marked Closed Won. Here are the details: Opportunity: Test Contract Type Account: 001WG00001AjV6DYAV Owner: Amount: Type: New Business)

viewApiName = null

recordId = {!$Record.Id} (006WG00000sl8HZYAY)

slackMessageTimestamp = null 

" 

Am I doing something wrong? The details appear to be grabbing the correct values from my test opportunity? Perhaps my slack conversation id is incorrect? 

Thanks in advance.  

-Roman 

I’m building a Slack app with Agents & AI Apps enabled. 

In the app’s History tab, threads appear to be ordered by the timestamp of the first message / parent thread creation, not by the most recent reply

. 

That creates a bad UX for my use case:

• an old thread gets a new reply
• the thread does not move back to the top
• active conversations get buried under older threads

I’ve looked through:

• Agents & AI Apps docs
• assistant thread methods like assistant.threads.setTitle
• app manifest features.assistant_view
• app settings / developer console

I haven’t found any option to:

1. sort History by latest activity,
2. bump a thread after a new reply, or
3. configure History ordering in manifest or app settings.

Questions:

• Is the History sort order currently fixed by Slack client behavior?
• Is there any supported way to make History sort by latest reply / last activity?
• Is there any workaround besides creating a brand-new thread instead of replying to an old one?
• If not supported today, is this on the roadmap?

#Slack Developers

Hi everyone,

I'm trying to use a Custom App to feed external legacy system data into Slack AI so that it can generate answers based on our internal documents.

I developed the app using the slack-samples/bolt-ts-search-template as a reference. I successfully implemented the Enterprise Search (Connected Search) functionality. When I use the standard Slack search bar (top of the app), my custom app is successfully triggered, returns the correct JSON data, and the AI summary works perfectly on the search results page.

However, I am facing an issue with the dedicated Slack AI feature (the Ask AI / right-side panel). When I ask the exact same question through the Slack AI chat panel, it completely ignores my custom app. It seems to only search through native Slack messages, files, and canvases, ultimately responding that it cannot find the relevant data.

Is there a specific way, manifest configuration, or routing prompt to force the "Ask AI" feature to query a Custom App when generating answers? Or is this a known limitation of the current Slack AI routing behavior where it prioritizes native Slack data over Connected Search apps in the Ask AI panel?

Any insights or guidance would be greatly appreciated! 

Format A

  - Header: "[Bot Name] from [Workspace] invited you to work in Slack" 

  - "Invited by" field shows: botuser-{TEAM_ID}-{BOT_ID}@

slack-bots.com

  - Shows "X unread messages" 

  - CTA Button: "JOIN THE CONVERSATION" 

Format B (what we receive):

  - Header: "The team at [Workspace] wants to work together" 

  - "You were invited by" shows: "The team at [Workspace]" 

  - No bot email address visible 

  - CTA Button: "Get Started" 

Questions:

  1. What determines which email template Slack uses when sending invitations via the `conversations.inviteShared` API? 

  2. Are there any API parameters (e.g., `external_limited`, token type) that affect the email format? 

  3. Does the bot's display name in Slack App settings affect the "Invited by" field in the email? 

  4. Do workspace admin settings or Slack Connect permissions affect which email template is sent? 

  5. Is there documentation explaining the different email templates and how to control them? 

Format A:

Format B: 

#Slack Developers

Hi everyone, 

In my Slack workspace, I have Slack AI enabled, which automatically generates summaries and transcripts after a Huddle ends. These are saved as a Canvas in the channel. 

I want to programmatically retrieve these transcripts to process them with our own AI pipeline. However, I'm running into issues and would appreciate guidance. 

1. files.list with types=canvas - This successfully returns the file IDs for the canvas.
2. files.info with the transcript file ID - This returns metadata including url_private_download: 
      { 
        "filetype": "huddle_transcript", 
        "mimetype": "application/vnd.slack-huddle-transcript", 
        "url_private_download": "
   https://files.slack.com/files-pri/T.../download/huddle_transcript" 
      }

3. Downloading the file using url_private_download with Authorization: Bearer <token> header - This returns a 302 redirect to the login page instead of the actual file content.

My setup: 

• Using a User Token (xoxp-) with files:read scope
• The token works correctly for files.list and files.info API calls
• The user has access to the channel and can view the transcript in the Slack UI

My questions: 

1. Is there an official API endpoint to retrieve huddle transcript content directly?
2. Why does the url_private_download redirect to login even with a valid Bearer token?
3. Is there a different approach to access huddle transcript content programmatically?

Any help or workarounds would be greatly appreciated. Thanks!