#SharingIsLearning11 discussing

Hello Team,

We are experiencing an issue in our Pardot environment where bot clicks are automatically clicking links in our email templates. This is impacting our click-through rates, engagement metrics, and Engagement Studio reporting.

As a result, we are unable to accurately measure genuine recipient engagement.

Could you please investigate this issue and advise on any available solutions or settings to help identify and filter bot-generated clicks?

We would appreciate your assistance as soon as possible.

Thank you. 

Could someone assist on finding what this button is used for "Send to Account Engagement (Managed)", it's on the contact details page.

Hi everyone, 

I’m currently exploring

Specifically, I’m looking for guidance on:

• How to set up and structure a Data Graph in MC Next (Core)
• How merge fields are resolved from graph relationships (vs traditional data extensions)
• How Dynamic Content is configured when data comes from multiple related objects
• Whether there are any best practices or limitations when using graph-based personalization at send/runtime

I’ve seen references to the concept of a Data Graph replacing more traditional data extension modelling, but I haven’t found a clear end-to-end walkthrough yet.

If anyone has:

• A video demo or Trailhead module
• Documentation on Data Graph creation
• Or examples of dynamic content rules using graph data

That would be really helpful.

My scenario is: when a contact clicks a link in an email sent through a campaign, I want to update a specific field for that particular contact in Salesforce Data Cloud. 

I’m using the Marketing Cloud Next (demo org) and would like to know the exact process or recommended approach to achieve this. 

How can I update only the engaged contact’s record based on the email click link event ? 

I tried implementing it through Flow, however, I am not able to uniquely identify the contact record (who clicked on the email link) via Segment Triggered flow, and hence not able to update it.  

Please let me know how this can be implemented.

Is the following approach realistic for subscription management in Marketing Cloud Advanced?

We are planning to create custom checkbox fields (True/False) on both the Lead and Contact objects in Salesforce to manage subscription preferences.

We would like to use these fields for:

• Segmentation
• Determining whether a user is eligible to receive emails at send time

In addition, when a user unsubscribes from email content, we would like to synchronize that information back to Salesforce and automatically update the Contact (or Lead) record by setting the checkbox field to FALSE.

Would this be considered a standard and realistic architecture in Marketing Cloud Advanced?

Also, would you recommend:

• Managing this together with All Subscribers status
• Using Publication Lists
• Or implementing a custom preference center / unsubscribe process?

 Thank you in advance for your advice. 

Hi Team,

We are working on a form in Salesforce Marketing Cloud Next (MC Next) and need to implement input validation (e.g., blocking specific email domains like gmail.com) before form submission.

However, we are unable to find a way to add custom validation rules directly on the MC Next form. Validation rules on the Salesforce Lead Object are working, but they only trigger after submission, not at the form level.

Could you please confirm:

•  Does MC Next support native form-level validation? 
•  If not, what is the recommended approach for front-end validation? 
•  Are there any supported methods (JavaScript, AMPscript, etc.) to achieve this? 

Thanks in advance for your guidance.

Hii 

In Marketing Cloud Growth/Advanced Flow Builder, 

 I am trying to send an email message.

Within the element, I can choose to turn the following settings on or off:

Set Recipient Engagement Tracking

• Track Clicks
• Track Opens

If I turn these on, where will the data be recorded?

Hi. I'm running into issues trying to build my first marketing landing page in Marketing Cloud Growth when it comes to Google Tag Manager (GTM).  

GTM has provided 2 pieces of code - one goes in <head> and another goes in <body>.  

While editing the landing page, I found under "SEO", the "Edit Head Tags" field. When I include my GTM <head> code, I get this error message: 

"The customHeadTags field can only contain link, meta script tags, and valid tag attributes. Provide a valid value for the {page} view's seoAssistant component.:Content Type : sfdc_cms_landingPage" 

I have not found any place to put the <body> code, since <noscript> is not allowed in the HTML drag & drop component.  

Has anyone else run into this? Any suggestions? 

Andrea

Hello,

Could you please advise on consent management?

For the DMO where customer lists are stored, which consent management DMO should be linked?

I’m not fully familiar with how consent management works in Marketing Cloud Growth Advance.

Could anyone share best practices?

Thank you in advance.