Skip to main content
Featured group

* Marketing Cloud Growth & Advanced *

Welcome! This group is dedicated to your success with Salesforce Marketing Cloud Growth & Advanced Editions. Join the conversation here to stay up to date on the product, learn best practices, and everything in between. Use this group to review resources, ask questions, help each other, and share experiences. --------------------------------------- This group is maintained and moderated by Salesforce employees. The content received in this group falls under the official Forward-Looking Statement: http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx

In the Salesforce demo video "Email Translation in Marketing Cloud Next" I see an option Languages in the Content

 tab, but I don't have such an option in my demo org. How do I enable this? 

 

https://help.salesforce.com/s/articleView?id=mktg.mktg_videos.htm&type=5How to enable Languages drop-down option in Marketing Cloud Next?

3 answers
  1. Nobuyuki Watanabe (NAC / FPT Japan Holdings Group) Forum Ambassador
    Jun 9, 4:13 AM

    The Scale Multilingual Campaigns with Content Variants feature in Marketing Cloud Next is a new capability introduced in the Summer '26 release. 

     

    Is your environment already on Summer '26? 

     

    Also, even if your environment is on Summer '26, not all features become available immediately. Some features are released gradually over time. 

     

    My environment is already on Summer '26, but the "Language" option is not yet visible. 

     

    It may be released within the next week, or it could take another month before it becomes available. 

     

    I recommend waiting until around mid-to-late June and checking again.

0/9000

In our Marketing Cloud Engagement environment, I do not have the following feature available. Our external MC consultant says, everything is corrrectly set up. We have a trial license for Marketing Cloud Advanced edition, so where's the problem?  

Connect to a Campaign is not visible in Journey Builder

 

 

1 answer
  1. Jun 11, 8:56 AM

    The ā€œConnect to a Campaignā€ option is not visible because this feature depends on Marketing Cloud Connect and Campaign integration with Salesforce CRM, which is typically not enabled or fully supported in trial environments.

    In a trial org, required components such as Campaign synchronization, proper integration setup, and licensing support are either missing or restricted. As a result, the option does not appear in Journey Builder.

    Conclusion

    To use this feature, a fully configured Marketing Cloud Connect setup with proper licensing and Campaign sync is required. It is not expected to work in standard trial environments.

     

    Provide your feedback on BizChat 

     

0/9000

I am new to Marketing Cloud Next. I have put together a few Segments but it looks like we can only preview a few rows / individuals in the segment, not the whole population. I would like to see or report on a full list of all individuals that are in a segment whith their deteils like name, company, email address... Should be a simple thing to do, but the functionality does not seem to be there...

4 answers
  1. Jun 10, 10:35 PM

    Thanks Nobuyuki, unfortunately I don't seem to have access to Analytics or Lens.

0/9000

*** Important Update: Action Required — Update Your Marketing Cloud Custom Domains by July 15, 2026 ****** Important Update: Action Required — Update Your Marketing Cloud Custom Domains by July 15, 2026 ***What's changing?What's changing?

Beginning July 15, 2026, CloudFront CDN will serve all custom image domains hosted on Marketing Cloud. All SAP and CloudPage domains must point to a Salesforce-hosted, domain-specific endpoint (DSE) to avoid disruption.

 

Who is impacted?

Marketing Cloud customers with custom SAP and CloudPage domains that require DNS updates — including CNAME and/or CAA record changes.

 

Required Actions

By July 15, 2026, work with your technical teams to complete the following for all affected SAP and CloudPage domains:

  • Update your CNAME record to point to the corresponding Salesforce-hosted, domain-specific endpoint (DSE)
  • (If applicable) Update your CAA record to include the required Certificate Authority (CA)

 

What Happens If You Don't Act?

If updates are not completed by July 15, 2026, your account will experience a service disruption.

What to Expect After You Act

Once updates are complete, Salesforce will migrate your image domains to CloudFront with no downtime. Verify success using a DNS or SSL checking tool.

 

Resources

 

Need help?

Connect with Agentforce on Salesforce Help.

 

 

#Marketing Cloud

1 comment
0/9000

Hi everyone,

I'm evaluating a use case where we want to use Data Cloud as the primary source of customer data, without relying on Sales Cloud or other CRM objects.

During our testing, we configured a Data Stream to ingest data directly into Data Cloud. However, we noticed that the profiles are not immediately available for segmentation or activation. In order for the data to become available, we need to manually trigger Identity Resolution, wait for the Data Graph to refresh, and then process customer consent information.

Is there a way to automate this process or reduce the latency so that profiles become available more quickly? Has anyone implemented an architecture where Data Cloud operates as the main data source without depending on Sales Cloud? I would appreciate any insights, recommendations, or best practices you can share. 

 

Thank you! 

 

@FranƧois Perret @Arthur Backouche @Tim Klimasewski @Hasan Mustafa @Nobuyuki Watanabe

1 answer
  1. Jun 5, 8:20 PM

    Yes, this behavior is normal. In Data Cloud, data is not immediately available for segmentation or activation right after ingestion because it has to go through Identity Resolution, Data Graph refresh, and consent processing first. 

    So the delay you're seeing is expected pipeline latency, not necessarily a configuration issue. 

    You can reduce it, but you cannot fully remove it: 

    •  Run Identity Resolution more frequently (if your data volume allows it) 
    •  Align Data Graph and related processing jobs to shorter intervals 
    •  Use streaming ingestion where possible to reduce ingestion delay 

    In real implementations, Data Cloud is usually treated as a near real time customer data platform, not a strict real time system of record. So a small delay between ingestion and activation (usually minutes) is generally expected and accepted.

0/9000

Hi everyone, 

I’m currently exploring

Marketing Cloud Next (Core) and I’m trying to better understand how Data Graphs and Dynamic Content work together for personalization.

Specifically, I’m looking for guidance on:

  • How to set up and structure a Data Graph in MC Next (Core)
  • How merge fields are resolved from graph relationships (vs traditional data extensions)
  • How Dynamic Content is configured when data comes from multiple related objects
  • Whether there are any best practices or limitations when using graph-based personalization at send/runtime

I’ve seen references to the concept of a Data Graph replacing more traditional data extension modelling, but I haven’t found a clear end-to-end walkthrough yet.

If anyone has:

  • A video demo or Trailhead module
  • Documentation on Data Graph creation
  • Or examples of dynamic content rules using graph data

That would be really helpful.

3 answers
  1. FranƧois Perret (Bamsoo) Forum Ambassador
    May 15, 12:13 PM

    @Jen Reeves

     

    Hi Jen! 

    I suggest you have a look at this article especially the Ā«Dynamic ContentĀ»: Reusing Decision Logic for Consistent Personalization section.  

    The focus is on on personalisation using data graph, not directly on how to create a data graph, though.

     

    Hope this helps šŸ˜Ž 

    #SharingIsLearning #AgentforceMarketing #MarketingCloudNext

     

    FranƧois. 

     

    PS : In order other Trailblazers to be pointed directly the most helpful answer, please do not forget to click ā€œAccept this answerā€ below the relevant answer.

0/9000

Hi Hello 

 

In addition to our current contract for Marketing Cloud Engagement, we have decided to add Marketing Cloud Engagement+ to our contract.

The main purpose of this additional contract is to utilize AI to build segments using natural language, such as specifying conditions with generative AI.

In order to establish this operation, we would like to organize the future data design and processing flow. From an architectural perspective, could you please advise us on the following three points regarding what preparations and tasks will be required based on our current configuration?

Questions

  1. Data management location 

    Currently, the customer data used for message delivery is managed on the Marketing Cloud (MC) side. In order to use AI-powered natural language segmentation, is it necessary to migrate or consolidate this data into Data Cloud (DC)? Or is it acceptable to continue managing the data in MC as it is now?

  2. Environment for creating AI segments 

    Specifically, in which environment or screen will AI-powered natural language segment creation be performed: MC or DC?

  3. Environment for executing message delivery 

    When using the extracted and segmented data, will the actual message delivery, such as email or LINE, be executed from MC? Or will it be triggered directly from DC?

Thank you for your support.

0/9000

Hello 

 Is Marketing Cloud Engagement+ the same as Marketing Cloud Growth/Advanced? 

 I’m having trouble understanding the differences. Could someone please explain? 

2 answers
  1. May 26, 4:25 AM

    Hi @Wakana Miyazawa

    ,  

    No, they are not the same. 

    • Marketing Cloud Growth / Advanced: These are Salesforce's newly rebuilt, next-generation marketing platforms (often referred to as Marketing Cloud Next). They are built directly natively on the core Salesforce platform and are heavily powered by Data Cloud and AI.
    • Marketing Cloud Engagement+: This is a bundled license (SKU) designed for current customers. It gives you access to the traditional, legacy platform (Marketing Cloud Engagement) AND the new next-generation platform (specifically Marketing Cloud Advanced) in a single package.
0/9000

Hello, 

We're having trouble creating segments in Marketing Cloud Growth. When we select ā€œSegment by Unified Individualā€ and choose fields like ā€œAutonomous Communityā€ or ā€œOpportunity Stageā€ā€”which are fields that come from the Opportunity object—it doesn't return any records. We're only experiencing this issue with fields from this object; it doesn't happen with Leads, Accounts, etc. 

We believe the problem is related to the relationships between Individual and Unified Individual because we don’t have a relationship with Opportunity. Also, our business is unique in that several different accounts can have the same email address because they belong to the same owner, and the same applies to Opportunities—several opportunities can have the same email address and be associated with different companies. 

 

Thank you in advance. 

0/9000

After installing the Marketing data kits, Marketing performance, and Flow performance packages, and assigning all the required permission sets to the user, I’m still not able to view any data in Campaign Performance Insights or any Email Engagement data in Reports/Dashboards in Marketing cloud next (demo org). 

 

I can see the Email Engagement data in Data Model objects, but when I create a report in Marketing Cloud Next Gen (demo org) on Campaigns to check the email engagement for a particular campaign, I do not see any data. It's all zeros. 

 

Can anyone help why this is happening? 

6 answers
  1. May 13, 2:15 PM

    @Akshay Bhokare doesn't seem to be a permission set issue.

    Seeing Email Engagement records in the Data Model Objects means the engagement data exists in Data Cloud/Data 360, but a standard Campaign report does not automatically roll those DMO records into Campaign metrics.

    For Marketing Cloud Next, check the data in the reporting areas Salesforce provides for this purpose: Marketing Performance, Campaign Performance Insights, or the Email Engagement dashboard under Analytics. Salesforce documents Marketing Cloud Next reporting here: https://help.salesforce.com/s/articleView?id=mktg.mktg_reporting_types.htm&type=5

     

    Also confirm the email was actually sent from Marketing Cloud Next and is tied to the same Campaign. If the engagement records exist but the campaign reference is blank or different, the Campaign Performance view will show zero even though the Email Engagement DMO has rows. 

     

    Check if, Marketing Performance setup completed, Data kits/packages installed successfully, Tableau Next/Data 360 reporting assets available, the send is associated with the correct Campaign, the Email Engagement DMO has Campaign ID populated, enough processing time has passed after the send. 

     

    Marketing Performance setup reference: https://help.salesforce.com/s/articleView?id=mktg.mktg_admin_marketing_performance.htm&type=5

     

    Key Email DMO fields reference: https://help.salesforce.com/s/articleView?id=mktg.mke_unified_reporting_key_dmo_fields_email.htm&type=5

     

    If this is a demo org with sample or manually loaded DMO data, Campaign reports may still show zeros unless the engagement data is linked to the actual Marketing Cloud Next campaign records expected by the dashboards.

0/9000