#TrailblazerCommunityHelp18 discussing

Hi everyone, 

After an exam revocation on October 3, 2025 , my Trailhead account now only shows the "Test Center" option for every certification. The online proctored option is completely missing. 

I opened a support case, but it was closed with no fix. Has anyone experienced this? How can I get the online proctoring option restored? 

I rely on online exams due to location constraints. Any advice or escalation contacts would be greatly appreciated. 

Thanks, 

Sachin 

👋 Hi Trailblazers, 

In the Agentforce Contact Center module, I created a new Trailhead Playground (no pre-built org provided), but Communication Channels does not appear in Setup Quick Find, which blocks progress.

Is a specific license, permission, or feature required for this module, or is there a correct type of playground we should use?

🙏 Any quick guidance would be appreciated. 

Everything seems right and running into the error below while validating challenge 3, appreciate any pointers 

Challenge Not yet complete... here's what's wrong: 

We can’t find a Get Records element called Get Newly Created Refund Request, or it isn’t configured as specified. Make sure you've updated the existing element's label and the API name is updated to Get_Newly_Created_Refund_Request . The filter condition should match on the value {!Create_Refund_Request} and the element should store the new Refund Request record in the {!refundRequestOut} variable with the fields specified. 

I was trying to schedule a certification exam, but it is asking me to complete the profile due to the shift of the certification portal to Trailhead Academy. It's asking for Legal Name, i.e,. First Name and Last Name, but I don't have the last name on any government-issued ID. 

Please suggest the next steps. 

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I'm getting "We can't find the Manage Sales Coach Agent permission set assigned to your user. Make sure it's not assigned to the Sales Coach Agent user." error message when working on my 

Enable Sales Coaching in Agentforce module 

I follow the instruction in step one but when a try to create the agent I get this error: 

Error creating agent : common.metadata.MetadataValueValidationException: Value too long for field: MasterLabel maximum length is:80 More Details: ERRORS : Value too long for field: MasterLabel maximum length is:80 WARNINGS : 

This is the second org I spin with the same result. Worth noting is that when I try to change the language in settings and I choose English I get an error message saying that there is a problem with that country... 

Anyone can help? 

Thanks 

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