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Peter Gale
Apr 25, 9:33 AM
Tableau mobile error message

100Tableau Server cannot complete the operation because the repository is not available. Wait a few minutes and then try to publish again.JDBC exception executing SQL [SELECT DISTINCT g.id, g.name, g.domain_id, g.site_id, g.system, g.luid, g.minimum_site_role_id, g.grant_license_mode, g.external_user_enabled, g.created_at, g.updated_at FROM groups g JOIN group_users gu ON g.id

= gu.group_id WHERE gu.user_id = ? AND g.site_id = ?] [ERROR: invalid input syntax for type integer: ""] [n/a] 

 

Has been working really well since launch but suddenly keep getting this message. Any ideas? I have updated phone and app to latest versions .  

 

 

#Tableau Mobile

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Christopher Yates asked in #Tableau Public
Nov 19, 2019, 10:02 PM
Mobile view showing as default after embedding dashboard

I am trying to embed a viz into a news article from Tableau public, but the mobile layout is showing up as the default (top version on this codepen). If all I do is delete the mobile layout (bottom), it embeds just fine. Both versions show up fine on public itself.

 

To embed, I am just using the embed code found in the share button. This has been an ongoing for our organization but I haven't been able to find other instances of it.

 

Any ideas?

 

Dash with mobile layout

Dash without mobile layout

4 answers
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Mahmut Onat asked in #Tableau Server
Mar 4, 8:24 AM
No Visible Loading Indicator on Tableau Server Dashboard (Tablet) After Filter/Action Click

Hello,

We are using dashboards published on Tableau Server version 2025.1.2 and accessing them via tablet devices/Tableau Mobile.

The issue we are experiencing is related to user feedback during long-running queries.

When a user clicks on a filter, dashboard action, or any interactive element that triggers a slow query:

  • There is no clear loading screen or visible loading indicator.
  • Users cannot understand whether their click was registered.
  • This sometimes causes repeated clicks and UX issues.

We are looking for:

  • Is there any way to enable a more visible loading indicator?
  • Is there a built-in full-screen loading overlay option?
  • Any recommended best practice for handling loading feedback in dashboards?
  • Has anyone implemented a stable “loading screen” workaround using parameter actions or navigation dashboards?

This issue is especially noticeable on tablet devices where the default spinner is barely visible.

Any guidance or recommended UX pattern would be greatly appreciated.

Thank you.  

1 answer
  1. Emeric LE SAULNIER DE SAINT JOUAN (M2)
    Mar 5, 7:40 PM

    Hi @Mahmut Onat

     

    Unfortunately there is indeed no way to have natively visible indicators on loading or action events on mobiles. So I agree that can be confusing in case you have heavy and complex dashboards. 

    You can post an idea on the Salesforce IdeaExchange portal, there is a category "Tableau Mobile" : 

    https://ideas.salesforce.com/s/post

     

    One implementation alternative that I could think of is the embedding 

    API ; that requires development effort of course but you could develop a web portal using the embedding Api to embed Tableau dashboards and control and listen to the events, then add custom code to handle symbols while waiting. 

    Here are some demos and playground if you want to understand how the embedding API looks like: 

    https://www.embedtableau.com/

     

    https://developer.salesforce.com/tools/tableau/embedding-playground

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Tableau Community Forums Member (Inactive) (Member of the Tableau Community Forums at Salesforce)
Jun 6, 2022, 9:41 AM
The app on Android phone can't connect to the server. It says, no safety certificate on the equipment.

The app on Android phone can't connect to the server. It says, no safety certificate on the equipment.android

2 answers
  1. DIEGO FERNANDO MARTINEZ RODRIGUEZ (Modux)
    Jun 6, 2022, 11:37 AM

    @Yemin Tang​ 

    Hi, in this case, review if there is configured a chain certificate in your Tableau Server:

    https://help.tableau.com/current/server/en-us/ssl_config.htm

    @Yemin Tang​ Hi, in this case, review if there is configured a chain certificate in your Tableau Server:Also, you can check the info here: If this post resolves the question, would you be so kind toAlso, you can check the info here:

    https://kb.tableau.com/articles/howto/connecting-tableau-mobile-to-tableau-server-using-ssl

     

    If this post resolves the question, would you be so kind to "Select as Best"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you.

     

    Regards,

     

    Diego Martinez

    Tableau Visionary and Forums Ambassador

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Tableau Community Forums Member (Inactive) (Member of the Tableau Community Forums at Salesforce) asked in #Tableau Desktop & Web Authoring
May 12, 2022, 12:25 PM
Forcing specific Mobile dashboard to be a landscape format

Hi community!

 

I am trying to make some of my created dashboards into a mobile version and i was wondering, if it is possible to force a dashboard into landscape format upon opening the dashboard. So the user doesnt have to rotate the phone into landscape

1 answer
  1. DIEGO FERNANDO MARTINEZ RODRIGUEZ (Modux)
    May 12, 2022, 1:02 PM

    @Michael Thomsen​ 

    Hi, I am not totally sure, but the embed code in an app or webpage sets the width of the iframe to 100%. That is why, when you rotate the phone the layout is responsive.

     

    According to this, I think it is not possible. But you can create an idea:

    https://community.tableau.com/s/new-idea

     

    If this post resolves the question, would you be so kind to "Select as Best"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you.

     

    Regards,

     

    Diego Martinez

    Tableau Visionary and Forums Ambassador

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Tableau Community Forums Member (Inactive) (Member of the Tableau Community Forums at Salesforce)
Mar 16, 2022, 6:35 PM
Tableau Mobile - Blackberry - Server Admin

Hello,

I am new to Tableau Mobile for Blackberry. I am a Server Admin. Within the app, I do not have the same functionality that I have using my computer/laptop. While I would expect Server Admin on mobile to be 'lite', I still do not see any features to kick off extracts, edit schedules, manage groups, etc. My question is, can Blackberry Mobile server admins see this within the app at all, or is my setup not proper to what you may expect?

Thanks,

Matt

2 answers
  1. DIEGO FERNANDO MARTINEZ RODRIGUEZ (Modux)
    Mar 16, 2022, 6:49 PM

    @Matt DiPippa​ 

    Hi, basically mobile app would let you to view dashboards, metrics, web edit. It will render automatically to the mobile layout.

     

    However, this is not an app for server administration. You would need to log in your device using a browser if you want to extracts, edit schedules, manage groups, etc.

     

    Finally, it would be a great idea to create a server-site admin app for Tableau Server. Please create an idea in https://community.tableau.com/s/ideas. I will vote for it.

     

    If this post resolves the question, would you be so kind to "Select as Best"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you.

     

    Regards,

     

    Diego Martinez

    Tableau Visionary and Forums Ambassador

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Zheng Tzer Lee asked in Newbie, Tableau Server
Apr 2, 2021, 4:41 PM
VPN enviroment, how to connect to tableau server outside of VM, and tableau mobile?

Hi, I want to introduce tableau server to my company, installed as trial, its difficult on those minor configurations, need some guidance

​

background: I had set up a windows server 2019, meet all minimum required spec. Tableau Server, database, and prep on same location for developing. This server and company network are all connected by VPN, did not tick the 'Enable SSL for server communication'

 

2 problems occurs:

1. Prep can be connected to tableau server, only when I try it [ON] the server itself, but when I try to connect to server with prep on my own laptop, I couldn't

For example: [http://<win-servername>:8000/], when i try to connect out of the server, it appears error:

[Check that the server is running and that the URL is correct. If this host is using the http protocol, make sure to include "http://" in the URL.]

 

if I type in the server IP instead [http://192.168.XX.XX], it appears error

[The required SSL certificate might be missing or doesn't match the Tableau Server certificate for "http://192.168.XX.XX". Contact your System Administrator.]

 

which part of setting did I missed?

​

2. Suggestion on tableau mobile. Since company all connected through VPN, does it mean if I want to log in through tableau mobile, i have to connect VPN on my mobile as well? Or? Any suggestion? As each time on the move, I want to view my dashboard on mobile, I must connect to VPN first is quite inconvenient. Yes, currently I am unable to connect to tableau mobile as well.

 

hope can settle this 2 problems with your guidance,

thanks a lot

2 answers
  1. DIEGO FERNANDO MARTINEZ RODRIGUEZ (Modux)
    Apr 12, 2021, 1:15 PM

    @Jonathan Lee​ 

     

    1. Regarding your first question, I wonder if you have try the answer in this knowledge base article: https://kb.tableau.com/articles/issue/error-check-that-the-server-is-running-and-that-the-url-is-correct

     

    2. The second question is interesting. Since Tableau Server is installed on premises, you could have several options:

    a. Your current option is good, you are protecting your info with a VPN. Your info is protected by the VPN and by the Tableau login.

    b. You could ask to your IT team, to create some forwarding rules (NAT) and be able to access your Tableau Server from the Internet. This would require, they assign you some subdomain (i.e. http://tableau.yourcompany.com) and to open firewall to external communications using ports 443, and 80.

    Check this:

    https://help.tableau.com/current/guides/everybody-install/en-us/everybody_admin_config_ssl.htm

     

    If this post assists in resolving the question, please "Upvote" it or "Select as Best" if it resolves the question. This will help other users find the same answer/resolution. Thank you.

     

    Diego

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Shawnee Cherman
Apr 18, 2025, 6:03 PM
Mobile is not showing my phone layout when viewed

Hi,

I must be doing something wrong. I have created a dashboard with two views one for default and one for phone. I have set up the phone layout to look good on mobile. I publish the dashboard. When I log into the mobile app I am shown only the default layout.

I log into the mobile app using SSO though my company's app so i am not sure if that has anything to do with which layout i am seeing.

This is how it is set up, in my company's web application we have a link that users click on and that makes an api call using sso it redirects them to tableau. so, when I go to log into the mobile app I log into tableau then it redirects me to my companies log in page and i log in there and then i am redirected to the tableau mobile app. i click on the dashboard that has the phone layout and it will display the dashboard in the default layout. What am i doing wrong?

5 answers
  1. Yuri Fal
    Apr 18, 2025, 6:38 PM

    Hi Shawnee,

     

    It's the 'viewport size' that does matter.

    The 'viewport size' is the size of a browser / app window (ex chrome & UI).

    If less than 800px (either width or height) -- the Tablet Layout has been triggered.

    If less than 500px (either width or height) -- the Phone Layout has been triggered.

     

    Hope it helps with Layouts.

     

    Yours,

    Yuri

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Nate Laning asked in #Tableau Cloud
Dec 19, 2024, 5:44 PM
Is there a way to see what users are using the Tableau Mobile app?

I've been looking through the Tableau admin data sources, and I'm wonder if there's any way to see whether or not our users have been using the Tableau Mobile app. Is that possible?

3 answers
  1. Peter Fakan (Tableau Ambassador (Forums) 2019-2025)
    Dec 20, 2024, 1:42 AM

    Hi Nate,

     

    Not really, I'd probably look towards whatever you are using to collect your web analytics such as google analytics or similar for that analysis. It would likely come up as a device as opposed to viewers who view the same viz via a mobile device which would be hidden somewhere in the desktop resolution figures.

     

    HTH

     

    Peter

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Agent Geo
Oct 1, 2024, 1:24 PM
White Labelling/ Branding in Tableau App

We have Tableau cloud and are able to utilise the branding part in tableau web but we are unable to do any customizations (adding logo etc) in Tableau mobile app. Is there any way to do brand in Tableau mobile app?

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