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Athena Hoi
Jul 10, 1:29 AM
Self-Service Password Expiry / Change Feature within Tableau Mobile

Context: Our users utilize Domain Accounts

(Active Directory) to authenticate. When a user's domain password expires, they currently cannot update it directly within the app.  

Question

: Is it possible to configure or customize a dedicated page/view within the Tableau Mobile Application that prompts a "Password Policy Request to Change Password"? Specifically, can users natively change their expired domain password from within the mobile app interface, or what is the recommended best practice for handling expired domain credentials on mobile?  

 

#Tableau Mobile

1 answer
  1. Ankit Vashishth (Growth Natives)
    Jul 10, 8:45 AM

    Hi @Athena Hoi

      Tableau Mobile does not support changing an expired Active Directory password within the app. Users must update their password through their organization's identity provider, VPN, or password reset portal.  

     

    The best practice is to use SAML or OpenID Connect with your identity provider, which can redirect users to the password reset page when their password has expired. This provides a secure and seamless authentication experience.

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Athena Hoi
Jul 10, 1:30 AM
Session Timeout and Re-Authentication Upon Password Change

Context:

We want to ensure robust session management when a user updates their domain credentials via a desktop/web browser.  

Question: How does the Tableau Mobile Application handle active login sessions when a user's domain password is changed on a desktop? Specifically, will the mobile app automatically trigger a session timeout

and force the user to re-authenticate with their new password upon their next interaction? If this is not the default behavior, how can we configure this enforcement?  

 

 

#Tableau Mobile

1 answer
  1. Ankit Vashishth (Growth Natives)
    Jul 10, 8:44 AM

    Hi @Athena Hoi  Tableau Mobile does not automatically sign users out when their domain password changes. If the authentication token is still valid, the user may remain signed in until the session expires or the token is revoked. To enforce re-authentication, configure your identity provider (such as SAML or OpenID Connect) to invalidate active sessions or reduce the session timeout. This ensures users are prompted to sign in again with their new password. 

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Leela V
Jun 16, 12:45 PM
The tabular report header background color is not visible in the Tableau cloud report when accessed through a mobile browser link.

The tabular report header background color is not visible in the Tableau cloud report when accessed through a mobile browser link. 

Browser report snip: 

The tabular report header background color is not visible in the Tableau cloud report when accessed through a mobile browser link.

Mobile Device snip:- 

 

image.png

 

 

 

 

 

#Tableau Mobile  #Tableau Cloud  #Tableau

1 answer
  1. 透 松永
    Jun 20, 8:01 AM

    Hi Leela V,

    I looked into this and found that the issue of the header background color disappearing in mobile browsers was just recently reported (on June 19, 2026) as a Known Issue for Tableau Cloud. The development team is currently investigating it. 

     

    Reference: Salesforce Help (Known Issue) Tableau Cloud Dashboard Header Loses Custom Background Color When Filters Are Applied https://help.salesforce.com/s/articleView?id=005387383&language=en_US&type=1

     

     

    Workarounds: Until a permanent fix is released, you might want to consider the following workarounds:

    • Use the Tableau Mobile app: Since this seems to be a bug specific to mobile browsers, it might display correctly if viewed through the official app.
    • Create a pseudo-header on the dashboard: Hide the actual header of the table, and instead, use an orange "Text object" placed above the table on your dashboard to serve as the header.

    Hope this helps!

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Leela V
Jun 15, 7:37 AM
Do Tableau Cloud reports with custom fonts render correctly on mobile devices? Browser level we can able to see the custom font which not able to see in the mobile devices .

Do Tableau Cloud reports with custom fonts render correctly on mobile devices? Browser level we can able to see the custom font which not able to see in the mobile devices . 

 

#Tableau Mobile

1 answer
  1. Abaid Ur Rehman
    Jun 15, 5:21 PM

    Hi @Leela V,

     

    As far as I know, custom fonts are not guaranteed to render in the Tableau Mobile app the same way they do in a browser. If the mobile app or underlying OS doesn't support the font, it will typically fall back to a system font. 

     

    If the workbook looks correct in Tableau Cloud via a browser but not in the mobile app, it's likely a platform limitation rather than an issue with the workbook itself. 

     

    For dashboards that need consistent branding across devices, it's usually best to stick with widely supported fonts or validate the design on the target mobile devices before rolling it out.

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Peter Gale
Apr 25, 9:33 AM
Tableau mobile error message

100Tableau Server cannot complete the operation because the repository is not available. Wait a few minutes and then try to publish again.JDBC exception executing SQL [SELECT DISTINCT g.id, g.name, g.domain_id, g.site_id, g.system, g.luid, g.minimum_site_role_id, g.grant_license_mode, g.external_user_enabled, g.created_at, g.updated_at FROM groups g JOIN group_users gu ON g.id

= gu.group_id WHERE gu.user_id = ? AND g.site_id = ?] [ERROR: invalid input syntax for type integer: ""] [n/a] 

 

Has been working really well since launch but suddenly keep getting this message. Any ideas? I have updated phone and app to latest versions .  

 

 

#Tableau Mobile

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Christopher Yates asked in #Tableau Public
Nov 19, 2019, 10:02 PM
Mobile view showing as default after embedding dashboard

I am trying to embed a viz into a news article from Tableau public, but the mobile layout is showing up as the default (top version on this codepen). If all I do is delete the mobile layout (bottom), it embeds just fine. Both versions show up fine on public itself.

 

To embed, I am just using the embed code found in the share button. This has been an ongoing for our organization but I haven't been able to find other instances of it.

 

Any ideas?

 

Dash with mobile layout

Dash without mobile layout

4 answers
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Mahmut Onat asked in #Tableau Server
Mar 4, 8:24 AM
No Visible Loading Indicator on Tableau Server Dashboard (Tablet) After Filter/Action Click

Hello,

We are using dashboards published on Tableau Server version 2025.1.2 and accessing them via tablet devices/Tableau Mobile.

The issue we are experiencing is related to user feedback during long-running queries.

When a user clicks on a filter, dashboard action, or any interactive element that triggers a slow query:

  • There is no clear loading screen or visible loading indicator.
  • Users cannot understand whether their click was registered.
  • This sometimes causes repeated clicks and UX issues.

We are looking for:

  • Is there any way to enable a more visible loading indicator?
  • Is there a built-in full-screen loading overlay option?
  • Any recommended best practice for handling loading feedback in dashboards?
  • Has anyone implemented a stable “loading screen” workaround using parameter actions or navigation dashboards?

This issue is especially noticeable on tablet devices where the default spinner is barely visible.

Any guidance or recommended UX pattern would be greatly appreciated.

Thank you.  

1 answer
  1. Emeric LE SAULNIER DE SAINT JOUAN (M2)
    Mar 5, 7:40 PM

    Hi @Mahmut Onat

     

    Unfortunately there is indeed no way to have natively visible indicators on loading or action events on mobiles. So I agree that can be confusing in case you have heavy and complex dashboards. 

    You can post an idea on the Salesforce IdeaExchange portal, there is a category "Tableau Mobile" : 

    https://ideas.salesforce.com/s/post

     

    One implementation alternative that I could think of is the embedding 

    API ; that requires development effort of course but you could develop a web portal using the embedding Api to embed Tableau dashboards and control and listen to the events, then add custom code to handle symbols while waiting. 

    Here are some demos and playground if you want to understand how the embedding API looks like: 

    https://www.embedtableau.com/

     

    https://developer.salesforce.com/tools/tableau/embedding-playground

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Tableau Community Forums Member (Inactive) (Member of the Tableau Community Forums at Salesforce)
Jun 6, 2022, 9:41 AM
The app on Android phone can't connect to the server. It says, no safety certificate on the equipment.

The app on Android phone can't connect to the server. It says, no safety certificate on the equipment.android

2 answers
  1. DIEGO FERNANDO MARTINEZ RODRIGUEZ (Modux)
    Jun 6, 2022, 11:37 AM

    @Yemin Tang​ 

    Hi, in this case, review if there is configured a chain certificate in your Tableau Server:

    https://help.tableau.com/current/server/en-us/ssl_config.htm

    @Yemin Tang​ Hi, in this case, review if there is configured a chain certificate in your Tableau Server:Also, you can check the info here: If this post resolves the question, would you be so kind toAlso, you can check the info here:

    https://kb.tableau.com/articles/howto/connecting-tableau-mobile-to-tableau-server-using-ssl

     

    If this post resolves the question, would you be so kind to "Select as Best"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you.

     

    Regards,

     

    Diego Martinez

    Tableau Visionary and Forums Ambassador

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Tableau Community Forums Member (Inactive) (Member of the Tableau Community Forums at Salesforce) asked in #Tableau Desktop & Web Authoring
May 12, 2022, 12:25 PM
Forcing specific Mobile dashboard to be a landscape format

Hi community!

 

I am trying to make some of my created dashboards into a mobile version and i was wondering, if it is possible to force a dashboard into landscape format upon opening the dashboard. So the user doesnt have to rotate the phone into landscape

1 answer
  1. DIEGO FERNANDO MARTINEZ RODRIGUEZ (Modux)
    May 12, 2022, 1:02 PM

    @Michael Thomsen​ 

    Hi, I am not totally sure, but the embed code in an app or webpage sets the width of the iframe to 100%. That is why, when you rotate the phone the layout is responsive.

     

    According to this, I think it is not possible. But you can create an idea:

    https://community.tableau.com/s/new-idea

     

    If this post resolves the question, would you be so kind to "Select as Best"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you.

     

    Regards,

     

    Diego Martinez

    Tableau Visionary and Forums Ambassador

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Tableau Community Forums Member (Inactive) (Member of the Tableau Community Forums at Salesforce)
Mar 16, 2022, 6:35 PM
Tableau Mobile - Blackberry - Server Admin

Hello,

I am new to Tableau Mobile for Blackberry. I am a Server Admin. Within the app, I do not have the same functionality that I have using my computer/laptop. While I would expect Server Admin on mobile to be 'lite', I still do not see any features to kick off extracts, edit schedules, manage groups, etc. My question is, can Blackberry Mobile server admins see this within the app at all, or is my setup not proper to what you may expect?

Thanks,

Matt

2 answers
  1. DIEGO FERNANDO MARTINEZ RODRIGUEZ (Modux)
    Mar 16, 2022, 6:49 PM

    @Matt DiPippa​ 

    Hi, basically mobile app would let you to view dashboards, metrics, web edit. It will render automatically to the mobile layout.

     

    However, this is not an app for server administration. You would need to log in your device using a browser if you want to extracts, edit schedules, manage groups, etc.

     

    Finally, it would be a great idea to create a server-site admin app for Tableau Server. Please create an idea in https://community.tableau.com/s/ideas. I will vote for it.

     

    If this post resolves the question, would you be so kind to "Select as Best"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you.

     

    Regards,

     

    Diego Martinez

    Tableau Visionary and Forums Ambassador

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