#Salesforce Survey0 discussing

Hello everyone,

I  have created survey and I'm using the process builder to send it when the case is closed.

the issue is that i can't see the "Survey Invitations and Responses" from the Account Related List, but i can see them from the Survey Related List.

I need to able to see the Invitations and the responses from the Account related list.

NOTE: I'm using a Person Account.

#Salesforce Surveys

Anyone free app or tool one can recommend to send the survey to the case`s contact when the case is closed? Once the contact person associated with the case filled out the survey, it should come back to SF & associated with the right Case & contact record.

There is no community /experience cloud setup in place.

The contact associated with Case does not have access to SF.

Installed this free app https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000003I2gDEAS & explored the standard SF survey feature. They both work well if there is a guest site configured to capture the response from non-sf users. 

Even If I create dummy guest site ( Public) , I am not sure if that will work or not. 

#Salesforce Survey  #Surveys  #Case  #Service Cloud

I have added all the permissions to access the survey for guest user both on experience site and on Salesforce permission set. How to resolve this error.

#Salesforce Surveys  #Surveys  #Salesforce Survey

I know that each survey invitation has its related surveysubject which can be mapped to Objects like Acc, Lead etc. Currently I'm mapping SurveySubject>ParticipantId to ContactId which will then allow me to add the Survey Invitation & Responses related list on the contact layout.

Now I want to also relate the survey to the Opportunity & I know I can create the Opportunity Lookup on Survey Invitation to establish the link. However, I want to use the Out of the Box option by leveraging surveySubject object. Do I need to create another survey subject record related that survey invitation which already has a surveysubject record related to contact, so that I can add the Survey Invitation & Responses related list on the Opportunity Page layout? & alos would like to run a report to see all Opp related Survey responses. How do I do that? Please help.

Hello, I have allowed Surveys in the Survey settings, but can't find it in the object Manager or app launcher. 

I have also selected Private in the sharing settings for the Survey object.

Any idea why or what i should to to find it, and be able to set up surveys? 

Thank you

Hi All,

We have created a salesforce survey and we are using process builder to send the surveys to the customers. and we have sent few test surveys as well. Now we want to archive the survey while doing so we are getting "Error: You can't archive this survey version because it's referenced by one or more Flow Version records in your org." We have removed the survey from process builder as well before we tried to archive this. Is there any specific reason for the error?

1. can we archive an  existing survey for which we have already received responses from the customer.

please help.

Thanks,

Petricia.

We need your feedback to improve your developer experience! Take our survey so we can understand how to help make you more successful when developing and building with Salesforce. Thank you! 

What did you tell us in previous developer surveys? Check out this blog post written by @Jerry Thomas of Salesforce Developer Marketing. 

#Certifications

Hi, I've been looking at Salesforce Surveys, and doing a few Trailhead modules to get to know them. Will they only work with Experience Cloud or could they be used, for example, with NPSP?

If I delete survey responses after I processed the answers, then my org will not have responses in the database, so the 300 limit never get surpassed. Is this viable? Or is it just incrementing a number after every response so the 300 limit will be reached. How the counting works exactly?

#Salesforce Survey  #Salesforce Survey Response  #Salesforce