Anyone free app or tool one can recommend to send the survey to the case`s contact when the case is closed? Once the contact person associated with the case filled out the survey, it should come back to SF & associated with the right Case & contact record.
There is no community /experience cloud setup in place.
The contact associated with Case does not have access to SF.
Installed this free app https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000003I2gDEAS & explored the standard SF survey feature. They both work well if there is a guest site configured to capture the response from non-sf users.
Even If I create dummy guest site ( Public) , I am not sure if that will work or not.
After some troubleshooting I was able to get it from https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000003I2gDEAS
