#FSLOfficeHours0 discussing

Hi All,

Regarding making gantt - read only -I came across important warning in the document. salesforce doc.

<https://help.salesforce.com/articleView?id=pfs_custom_permissions.htm&type=5>

"IMPORTANT If you activate the extended permissions without first adding them to users, you make the Gantt read-only. Activation is required only once in existing orgs and is irreversible."

Let's assume - we have 10 dispatchers. 

1. Based on doc(https://help.salesforce.com/articleView?id=pfs_custom_permissions.htm&type=5) we created new permission set with required Custom permission. and Assign that permission Set to 8 dispatchers.

2. we activate button from -> Field Service Settings | Dispatcher Console UI | Extended Custom Permissions.

Queries:

1. does this mean remaining 2 dispatcher will be having read only gantt access forever(as mentioned above - Activation is required only once in existing orgs and is irreversible)

2. How about new users/dispatchers joining after this activation.

3.Why this button activation making gantt read only if read only if read only gantt dependant upon

"Enable Gantt Locker" permission 

4. once this read only gantt started working- everything - only from gantt part will read only? no impact on Map view and left panel list view edit/add and territory selection etc ?

**I am sure there should some way to handle this scenario or at least above warning/doc need some more clarification explanation before we do any action in our sandbox/Production environment. 

Let me know if you need any clarification from my side.

#FSL #FSLOfficeHours 

CC: @Steve Hupp @Dustin Breese @Leigh-Anne Nugent 

I have created document builder template from Work Order object. On the desktop it is showing totally fine.The templates are getting created but I am not able to see Create Service Document button on the Actions bar of the Work Order.

FYI 

I have added that button on the Salesforce Mobile and Lightning experience actions.

Also I have provided all the permission set requires to the Technician.

Field Service Document Builder Dispatcher 

Field Service Document Builder Mobile 

Field Service Document Builder Standard  

Field Service Document Builder - Custom permission as written on the https://help.salesforce.com/s/articleView?id=sf.fs_document_builder_perm_sets.htm&type=5

Please help me out if anyone have any leads on this. 

#Salesforce Developer #Salesforce Field Service @Joshua Tan  #FSLOfficeHours #Field Service Mobile Settings

Hello All.

When Sync Errors occur in the Field Service Lightning App (iOS), are these being in any way captured in a server-side log? We are attempting to find ways to efficiently capture, understand, and troubleshoot these issues, which are often related to user error. 

Today we rely on 1) the user realizing there is an error, 2) the  user reaching out to our support team and 3) the user either adequately explaining the conditions around the error or 4) the user opening a screen sharing session with us to show us their phone in real-time (Skype, BlueJeans, etc).

I guess there are really two questions:

A) Is there a log we can look at today or is this under consideration for the future? I did not see any posted ideas out there as of yet. 

B) Considering how we are troubleshooting these today, is there a better way that Salesforce or other companies have discovered to help users handle these pending sync issues?

Thanks much!

#FSLOfficeHours ##FSLOfficeHours 

@Rose Destefano 

FSL Office Hours - EMEA

We are launching weekly FSL Office Hours [EMEA] from August 28th 2020. EMEA Office Hours will occur every Friday from 10am - 12pm BST / 11am - 1pm CEST / 12pm - 2pm EEST. FSL Office Hours start with a Micro Topic and then we will open it up for Q&A - Customers and Partners are welcome to join and ask any questions related to FSL implementations.

We will be leveraging the Field Service Lightning Trailblazers chatter group in the Trailblazer Community during the Office Hours to field questions during the call using the topic #FSLOfficeHours. 

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A000000PcSs

FSL EMEA Office Hours Registration Link: https://sfdc.co/FSLOfficeHoursEMEA

================

**PLEASE NOTE** to support different time zones, we now have three FSL Office Hours - AMER, APAC and EMEA. Feel free to join the session that works best for you! These links are also updated on the left sidebar. 

AMER Customer Office Hours - Thursdays 12-2pm Eastern Time - http://sfdc.co/FSLCustomerOfficeHoursAMER

AMER Partner Office Hours - Tuesdays 12-2pm Eastern Time - https://sfdc.co/FSLPartnerOfficeHoursAMER

APAC Office Hours- Tuesdays 2pm (AEST) / 9:30am (IST) / 12pm (SGT) - https://sfdc.co/FSLOfficeHoursAPAC

EMEA Office Hours - Fridays 10am - 12pm BST / 11am - 1pm CEST / 12pm - 2pm EEST- https://sfdc.co/FSLOfficeHoursEMEA