Hi all,
I'm having trouble with contractors being able to get into the mobile app due to an error on 'Missing user permissions'.
I have created a customer community plus community. I have also created a test user using my own email address and enabled them in the community. They have the permission sets of FSL mobile licence, fsl resource permissions, and fsl resource licence assigned. They also have the fsl mobile licence. This user is also associated with an active service resource.
However on logging in using the custom url for the community it gets them to the stage where it asks to allow access, then on the next screen it says 'Missing user permissions' And under it it says 'You lack permissions to use Field Service.'
Is there anything obvious I'm missing? I'm assuming the FSL resource permission set should be giving them the basics to access the FSL objects used in the mobile app?
I hope this helps some. I had the same issue. The problem was that the user related to the Service Resource was inactive. There were duplicate users with the same name. The users that were deactivated were linked to the service resource. I added an active user and it worked.
