Hello All.
When Sync Errors occur in the Field Service Lightning App (iOS), are these being in any way captured in a server-side log? We are attempting to find ways to efficiently capture, understand, and troubleshoot these issues, which are often related to user error.
Today we rely on 1) the user realizing there is an error, 2) the user reaching out to our support team and 3) the user either adequately explaining the conditions around the error or 4) the user opening a screen sharing session with us to show us their phone in real-time (Skype, BlueJeans, etc).
I guess there are really two questions:
A) Is there a log we can look at today or is this under consideration for the future? I did not see any posted ideas out there as of yet.
B) Considering how we are troubleshooting these today, is there a better way that Salesforce or other companies have discovered to help users handle these pending sync issues?
Thanks much!
