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Hey Trailblazers! 👋 

I'd love to get your honest opinion on something that's been on my mind. 

When you hit a Salesforce problem you can't quickly solve — a broken flow, a tricky automation, a report that won't behave — what do you actually do? 

Do you: 

🔹 Post on this community and wait for replies? 

🔹 Google it and dig through Stack Exchange? 

🔹 Open a Salesforce support ticket? 

🔹 Ask a colleague? 

🔹 Hire a consultant? 

I'm specifically curious about: 

1. How long does it typically take you to resolve a problem you're stuck on? 

2. Has a Salesforce issue ever cost your team real time or money while waiting for a fix? 

3. What's the most frustrating part of finding expert help when you need it fast? 

No agenda here — I'm genuinely researching the day-to-day challenges admins face and would love real answers from people in the trenches. Drop your experience in the comments, even if it's just a sentence or two. Every response helps! 🙏 

Would like to see if this functionality already exists and, if not, can it be added: Ability for us to "feature" a workflow in a channel, creating a persistent button in the channel - without that button replacing the message field?

Use Case: 

95% of the channel users will be sending messages regularly most of the time & we don't want them to all have to find/click a "Send a Message" button off to the side in order to send things regularly, but it is very useful to have the persistent button somewhere.  

(P.S. 

Using the "/" command is not an option

 bc it requires the user to try to find the correct workflow they need, even if they don't know a workflow exists for the thing they want. I want people to be able to come to the channel with the intention to type a message to request a certain thing, but then see the button to make a request there & click that instead - Without adding extra steps to the vast majority of users who will just need to type a message regularly for other use cases) 

Potential Solution: 

Maybe there could be an option to add the persistent button somewhere on the message field's format bar? I attached a pic as an example - maybe the blue, yellow, & green boxes are buttons to different featured workflows.  

Please reach out if you are looking for any more info on this! 

I’m building a Slack app with Agents & AI Apps enabled. 

In the app’s History tab, threads appear to be ordered by the timestamp of the first message / parent thread creation, not by the most recent reply

. 

That creates a bad UX for my use case:

• an old thread gets a new reply
• the thread does not move back to the top
• active conversations get buried under older threads

I’ve looked through:

• Agents & AI Apps docs
• assistant thread methods like assistant.threads.setTitle
• app manifest features.assistant_view
• app settings / developer console

I haven’t found any option to:

1. sort History by latest activity,
2. bump a thread after a new reply, or
3. configure History ordering in manifest or app settings.

Questions:

• Is the History sort order currently fixed by Slack client behavior?
• Is there any supported way to make History sort by latest reply / last activity?
• Is there any workaround besides creating a brand-new thread instead of replying to an old one?
• If not supported today, is this on the roadmap?

#Slack Developers

Hi everyone,

I'm trying to use a Custom App to feed external legacy system data into Slack AI so that it can generate answers based on our internal documents.

I developed the app using the slack-samples/bolt-ts-search-template as a reference. I successfully implemented the Enterprise Search (Connected Search) functionality. When I use the standard Slack search bar (top of the app), my custom app is successfully triggered, returns the correct JSON data, and the AI summary works perfectly on the search results page.

However, I am facing an issue with the dedicated Slack AI feature (the Ask AI / right-side panel). When I ask the exact same question through the Slack AI chat panel, it completely ignores my custom app. It seems to only search through native Slack messages, files, and canvases, ultimately responding that it cannot find the relevant data.

Is there a specific way, manifest configuration, or routing prompt to force the "Ask AI" feature to query a Custom App when generating answers? Or is this a known limitation of the current Slack AI routing behavior where it prioritizes native Slack data over Connected Search apps in the Ask AI panel?

Any insights or guidance would be greatly appreciated!