AgentforceBuilder | Salesforce Trailblazer Community

Set Up Service Assistant challenge fails: 'We can't find the agent named Agentforce Service Assistant' - New Builder only

I'm working on the "Set Up Service Assistant" challenge in the Agentforce Service Assistant module. The challenge validator says it can't find the agent named 'Agentforce Service Assistant', but the agent exists in the org with:

Agent Name: Agentforce Service Assistant
Developer Name: Agentforce_Service_Assistant
Type: Service Agent
Status: Active

The legacy Agentforce Builder is not available in this playground (it redirects to the new Builder). I created the agent using the new Builder with the "Agentforce Service Assistant" template. The validator still fails.

Has anyone solved this? Is there a specific step needed when using the new Builder?

Set Up Service Assistant challenge fails: 'We can't find the agent named Agentforce Service Assistant' - New Builder only

#Trailhead Challenges #AgentforceBuilder

2 answers

Simon Mort (VISEO)
Yesterday, 7:59 AM
I had the same issue, you can start with the new builder but then you need to select Agentforce Service Assistant, not the Agentforce Service Agent and it will revert to the classic builder once you make that selection. I chose Agentforce Service Agent initially and it failed validation but I rebuilt it using the Agentforce Service Assistant option and it validated successfully.

Add a comment

Write an answer...

0/9000

Jul 28, 3:44 PM

Has anyone worked on the "Configure and Activate Your Sales Coaching Agent" module as part of the "Become an Agentblazer Innovator 2026" track? I'm finding it very difficult; the real issue is that the course instructions are designed for a playground using the old version of Agent Builder, whereas the playground provided by the module uses the new version. Consequently, many things don't match up, making it impossible to complete the module successfully.

Add a comment

Write a comment...

0/9000

May 21, 4:31 PM

We added Agentforce support to Power BI Connector for Salesforce

Dear Trailblazers,

We just shipped Agentforce integration for our Power BI Connector for Salesforce, and wanted to share it here in case it's useful for anyone building Salesforce reporting workflows with Power BI.

Power BI Connector for Salesforce is an AppExchange app that lets you define datasets inside Salesforce, selecting objects, fields, and filters, and then load them into Power BI via Power Query. No row limits, incremental refresh, standard Salesforce permissions respected.

The value of adding Agentforce here is that you no longer need to know the Salesforce data model upfront to build a useful dataset. You describe what you want to report on and the agent handles the schema decisions.

The integration adds an Agentforce subagent that works in two modes:

Advisory — Ask it things like "What Salesforce objects and fields should I use to build a sales pipeline report?" and it recommends objects and fields with reasoning, without creating anything.
Creation — Ask it to "Build me a Power BI dataset for lead conversion by source this quarter" and it walks through object selection, field preselection, optional SOQL filters, asks for confirmation, then creates the data source and hands you the Power Query formula to paste into Power BI Desktop.

Setup is currently manual: three Actions, a Subagent, and an Agent configured in Salesforce Setup. A dedicated AppExchange extension is in the works that will replace the manual flow.

We added Agentforce support to Power BI Connector for Salesforce Dear Trailblazers, We just shipped Agentforce integration for our Power BI Connector for Salesforce, and wanted to share it here in cas