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a service agent is looking at a custom object that stores travel information. they recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. the service agent needs to review the knowledge articles about canceling and rebooking the customer flights.? 

 

#Certifications  #AI

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TWO NEW RESOURCES: AI Nonprofit E-book and Guide!

 

Thanks to our amazing Nonprofit team who has put together some amazing new resources for you, take a look:

 

E-book: Artificial Intelligence (AI) for Nonprofits

  • About: The Artificial Intelligence (AI) revolution is here and impacting everything, nonprofits included. Although the idea of AI is as old as the computer, it’s only recently that the combination of ubiquitous data collection, cheaper computing power, and large language models have made AI more accessible than ever. This is your guide to using AI to maximize your nonprofits capacity, income and impact.
  • Browse the e-book: https://www.salesforce.com/form/sfdo/ngo/ai-for-nonprofits/

 

Guide: Nonprofit AI Readiness Workbook

  • About: Artificial intelligence (AI) is changing our world in incredible ways and it’s advancing at a pace we’ve never seen from technology before.AI is on every nonprofit leader’s mind – because every organization will have to transform to be AI-first. Whether you’re just starting out with AI or you’re already innovating around the technology, this workbook will help you better understand the pillars of AI readiness, strategize effectively, embrace new possibilities, and answer important questions about the benefits of AI.
  • Browse the guide: https://www.salesforce.com/form/sfdo/ngo/nonprofit-ai-readiness-workbook/

 

WOO!

#AI @Nonprofit and Education MindShare @Agentblazer Community Group @Norah Stevens-Kittner @Jocelyn Hernandez 

4 comments
  1. Jan 29, 4:51 PM

    Amazing, thanks all for sharing and helping get the word out, and YES these resources are for ALL to enjoy :) WOO!

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I scheduled my Salesforce AI Associate Certification exam on 14 June 2024. I was giving the exam from my PG. For some reason they found out that the test environment was not appropriate and suspended my exam when I completed almost 90 percentage of the assessment. Moreover , my roommate also opted for the same exam from this room itself and successfully completed his certification. In his case too , they checked the entire room but did not flag any problem.

 

I raised a ticket on Trailhead. Few hours later, they replied with a positive note that my exam have been suspended, however it will take around 15-18 business days to come up with a resolution that they will provide me and It is already been over 18 business days.

 

Please Help

 

For further reference, I will be attaching the screenshots of the mails that Trailhead sent me.

 

 Trailhead CaseId : #01209388

 

 

 

 

Please help on this :@Salesforce Support @Certification Exam Resources @Salesforce Trailhead    #Certifications @* Trailhead Official * @Praveen Biyani (Support) @Kermit Del Rosario @Bhavin Patel @Ramu Goud Sunkari (Support) @Salesforce Support @Certification Exam Resources @Salesforce Trailhead @Nikitha Gottumukkala (Support)@Sravani Somanchi #Certificationssh Sumanth

 

Trailhead help mail screen shot

trailhead help.png

10 answers
  1. Tom Bassett (Vera Solutions) Forum Ambassador
    Jul 11, 2024, 7:00 AM

    Please follow up on the case. The team are unlikely to be able to help or share specifics with you here over a public forum. 

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New Idea - Using AI to find Appropriate Match Rules

https://ideas.salesforce.com/s/idea/a0B8W00000QepTvUAJ/using-ai-to-find-appropriate-match-rules 

 

After the data ingestion, we need to write the match rules for Identity Resolution (IR match rules). Right now, this process is all manual and time taking and we often need to explore deep into the data before we finalize the rules via multiple iterations.

Is it possible to have some AI intelligence doing this job of scanning the dataset and finding the appropriate rulesets that can provide good unification.

It came up during one of our client meetings that writing the IR rules manually is time taking, and it requires a good understanding of the data context as well as data quality before finalizing the rules. Use of some AI-based automation can help save good amount of time and resources (credits). For example, if we could have some agent that could tell that how many records have blank values for phone numbers, or how much variance is there in the 'country name' fields.

#datacloud #AI #Matching Rule

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Hi,

I had scheduled my Salesforce AI Associate exam for 23rd September 2024 at 9:45 PM IST. After launching the exam and completing all the prerequisite steps, an 'Exam Suspended' message suddenly appeared on my screen, preventing me from proceeding. I attempted to contact the support team for assistance, but I was unable to resolve the issue. 

I raised a ticket on Trailhead. Few hours later, they replied that my exam have been suspended and won't be able to give an Online exam anymore.

Trailhead CaseId : #468673261

 

Please Help on this : @Salesforce Support @Certification Exam Resources @Salesforce Trailhead    #Certifications @* Trailhead Official * @Praveen Biyani (Support) @Kermit Del Rosario @Bhavin Patel @Ramu Goud Sunkari (Support) @Salesforce Support @Certification Exam Resources @Salesforce Trailhead @Nikitha Gottumukkala (Support)@Sravani Somanchi #Certificationssh Sumanth

5 answers
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Which is the best site to access Salesforce AI Associate exam practice questions? I have covered the entire content and would like to take sample exams to prepare adequately.

 

#AI

4 answers
  1. Dec 19, 2024, 8:17 AM

    I passed my Salesforce Salesforce AI Associate exam on the first try, thanks to PASS4SUREXAMS expert exam tips.

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AI-Assisted Salesforce Integration with Third-party Apps

 

Integrating Salesforce with other platforms can sometimes feel daunting, especially if your sync requirements are intricate involving multiple dependencies and conditions. 

 

While many template-based integration solutions exist, they often fall short for those who need advanced customization. 

 

This is where script-based tools can help. However, building scripts can feel overwhelming, especially for non-technical users.

 

To make integration scripting accessible to all, there is AI Assist, an integration co-pilot.

Let’s check out how it works. 

What is AI Assist?

 

AI Assist is an AI-powered integration script builder.

It acts as a copilot, helping you steer your integration scripts in the desired direction—whether it is internal connections or cross-company collaborations.

AI Assist provides the following:

  • Dynamic sync rules generation for simple and advanced integration scenarios based on user inputs. The AI feature relies on human input and refinement to fetch the correct fields and entities and suggests sync scripts based on these inputs, always putting the human in the driving seat. 
  • Embedded script UI that you can control independently for the incoming and outgoing sides.
  • Color-coded change tracking to highlight what code fragment or snippet needs to change or go.

Despite being an excellent copilot and scripting assistant, AI Assist, like every other AI-powered solution, is still evolving. It needs clear and precise human prompts to improve the output. So, it’s important you review (and test) the generated script or code snippets before publishing any changes.

 

Why Do You Need AI Assist?

This is how you can benefit from AI Assist:

  • It reduces the time spent on writing code from scratch or searching for the relevant script.
  • It helps you explore several advanced and complex integration scenarios.
  • It increases the accuracy of mappings by reducing the need for manual input.
  • It bridges the skill gap between tech-savvy users and non-technical integration admins.

If you’re not familiar with Groovy scripting, then AI Assist is your perfect partner for scripting connections.

 

How Does AI Assist Work? 

Just enter the prompt containing your sync requirements. For instance, I want to sync multiple related Salesforce objects or sync statuses between multiple Salesforce instances. AI Assist will generate the required code for you. Review it to make sure it's correct for your needs and publish the changes. That's it! 

If you have a specific use case in mind and are wondering how AI Assist can help you set it up faster and easier, leave a comment below. 

 

#Integration  #AI

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Level Up Your Skills with Salesforce's Free AI Certification for Agentforce

 

Salesforce is committed to empowering its community with the latest AI advancements. To bridge the gap between AI knowledge and implementation, Salesforce has launched a free AI certification

This certification is designed to help you:

  • Understand AI Fundamentals: Grasp core AI concepts like machine learning and natural language processing.
  • Learn to Build AI Agents with Agentforce: Gain hands-on experience with Salesforce's platform for creating custom AI agents.
  • Apply AI to Real-World Scenarios: Discover how to leverage AI to solve business problems and improve customer experiences.

Why Should Salesforce Partners Care?

As a Salesforce partner, this certification can:

  • Enhance Your Expertise: Position yourself as an AI expert and differentiate your services.
  • Unlock New Opportunities: Identify new revenue streams and business opportunities.
  • Improve Client Outcomes: Deliver innovative AI-powered solutions to your clients.

Take Advantage of This Limited-Time Offer

Don't miss this opportunity to upskill yourself and stay ahead of the curve. Enroll in the free AI certification today and start your journey into the world of AI.

AI Associate

AI Specialist

Let's harness the power of AI together, with Agentforce as your guide.

 

#Agentforce #AI #Certifications

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Unveiling Agentforce Accelerator to Scale Nonprofit Impact

 

Salesforce this week announced Salesforce Accelerator — Agents for Impact, a new initiative designed to help nonprofits harness Agentforce!

 

What is it?

  • The Accelerator will provide Salesforce technology, funding, and pro bono expertise to nonprofits to help them build and customize AI agents, enabling them to improve operational efficiency and scale community impact.

Why does it matter?

  • As many nonprofits face staffing shortages and burnout, AI agents can help them better address some of the world’s greatest social and environmental challenges. While building AI solutions is out of reach for many nonprofits, this program can help close the gap.

How can you can get involved? 

We’ve already seen incredible examples of how nonprofits like College Possible are leveraging Agentforce to support their communities. We can’t wait to see what this upcoming accelerator cohort can accomplish with humans and agents together!

 

Thanks @Amy Guterman and team for sharing this great resource! #AI #Agentforce #Nonprofit @Nonprofit and Education MindShare @Agentblazer Community Group

1 comment
  1. Nov 3, 2024, 8:39 PM

    This is super exciting! I'll be recommending several of our clients apply for this. 

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Resources from the Salesforce Developers Ask Me Anything on Agentforce for Developers

 

I hope you joined us for the fantastic SFDevsAMA on Wednesday 30 October 2024 featuring host @Charles Watkins with product expert @Ananya Jha. She loved answering your questions about #Agentforce for Developers. If you missed it, don't worry - we recorded the series and we have some great resources for you to continue your learning! 

 

Read

Get Hands-On

Still have questions? Post them in this thread for our experts!

 

  #Ask#Ask An Expert #CommUpdates #Agentforce #AI #Generative AI

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