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Salesforce Automation Hour

This group is used in conjunction with the Salesforce Process Hour sessions to post questions to be answered during an upcoming session or within this group or ask further questions of the solutions demoed in our sessions.
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Salesforce Summer ’26 is here. I went through the release notes to identify the key features you should actually care about. Here’s a quick summary of what’s worth your attention and what it means for your org.  

 

Salesforce Summer’26 Release Quick Summary

 

 

#Trailhead  #Salesforce Admin  #New Releases  #Flow  #Agentforce  #Salesforce Developer

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I created a flow for lead routing based on this video Round Robin Assignment Using Flow - YouTube published by @Salesforce Automation Hour. We needed something custom that could adapt to people being out of office and changing the number of group members in the Round Robin. 

 

It works great when one lead comes in at a time. However when we import leads it assigns all leads matching the account type decision to the first group member rather than assigning one record and then assigning the next record to the next group member. 

 

I am guessing I need to add a loop somewhere but not sure where/how. 

 

  • It is a record trigger flow that runs when a lead is created.
  • First it looks if the lead is an Enterprise Lead or a Growth Lead and then it gets the appropriate assignment group. 
  • The next steps it gets the active group member with the oldest last assignment date (it is only storing the first record.) 
  • It updates the ownerID on the lead to be the userID from the group member identified in set twp.
  • Lastly, it updates the last assignment date on the group member record to the current date and time.

Untimely we need it to work if it is one lead or an import.  #Flow #Automation

Round Robin Assignment Using Flow - Doesn't Work on Importing Leads

 

Screenshot 2023-08-17 165636.jpg

6 answers
  1. Oct 12, 2025, 5:39 PM

    Hi @Elizabeth Webster

     

    Honestly, the issue happens because when you import a bunch of leads, the flow fires for all of them at the same time and they all grab the same first user before the “last assignment date” gets updated. The easiest fix is to add a

    scheduled path so the assignment happens a minute later instead of instantly. That way each record processes one after another and the round robin actually rotates. You don’t really need a loop unless you want to redesign the whole thing—just delay the assignment step and it’ll work for both single leads and imports.

    If you want an alternative to building this yourself, you could try LeadAngel, LeanData kind of tools.. they already have lead assignment / routing built in, with support for round robin, availability, out-of-office, etc.

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Hi everyone!

 

I've created a date-based workflow rule that sends an email alert to an opp owner when the opp's close date is a day away. I've created an email template and manually test it to make sure it is succesfully sent.  In short, the email successfully goes through (whether manually triggered by testing or by the time-based Workflow Rule) and it is received by the Opp owner (me).

 

... However, the {!Opportunity.Id} seems to be truncated (effectively missing its last three characters);  instead of

https://xyz-dev-ed.develop.lightning.force.com/lightning/r/Opportunity/006Hu00001Z2FlnIAF,

... the Opp Id only shows

https://xyz-dev-ed.develop.lightning.force.com/lightning/r/Opportunity/006Hu00001Z2Fln

 

I've created another time-based workflow just to rule out a one-off glith on my original workflow rule, but the {!Opportunity.Id} object will always be missing the last 3 chars in the body of the message.

 

I understand that Workflow Rules are to be deprecated but I wonder if anybody else has faced this situation any lately, and how it's been addressed; thank you for your time!

 

@Salesforce Automation Hour 

3 answers
  1. Feb 5, 2024, 4:26 PM

    What you are seeing is the difference in the 15-digit (case sensitive) and the 18-digit (case insensitive) Record Ids. Both are valid and are used at different points in the system, although I can't always explain why. For example, if I want to use an ID in a VR (don't--it's bad practice but highlights the example here), I need the 15 digit version; the 18-digit version won't fire the rule. If I plan to do a data load to update records, the 18-digit version should be used to be absolutely sure you have the correct record because while really, SUPER unlikely, it is possible there would be another record with the same 15-digit Id. I've not personally experienced it, but I've heard horror stories.

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Yay! I just got AI Specialist Certified. This is a fairly difficult exam, to be honest.

 

Cert # 23.

 

Meredith Anglin and I collaborated on a blog post for Salesforce Break to share my study tips.

 

If you are planning on taking the exam, make sure you check out the post and the links for training resources.

 

How to Pass the Salesforce AI Specialist Exam - Link: https://salesforcebreak.com/2024/09/09/becoming-a-salesforce-ai-specialist/

 

Happy studies.

Yay! I just got AI Specialist Certified. This is a fairly difficult exam, to be honest. Cert # 23. Meredith Anglin and I collaborated on a blog post for Salesforce Break to share my study tips.

 

#Agentforce  #AI  #Trailhead Challenges

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  1. Jun 16, 2025, 12:00 PM

    I passed my certification exam this week and I owe it all to Examforsure. The questions were very similar to the real exam. Thank you!!

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