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#Personalization0 discussing

Hi All,

 

We are about to implement Data Cloud in a retail company.

What use cases are common with this platform with Personalization and MC included?

 

#Data Cloud #Marketing Cloud#Personalization

2 answers
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2 answers
  1. Nobuyuki Watanabe (NAC / FPT Japan Holdings Group) Forum Ambassador
    May 12, 2024, 12:43 PM

    Are you a Salesforce partner? Please check the conditions below.

     

    https://help.salesforce.com/s/articleView?id=000390865&type=1

     

    As outlined in this help document, if you are a Salesforce partner, please request permission to use Marketing Cloud Personalization from the alliance representative at your company. If you cannot find the alliance representative at your company, we recommend consulting with a Salesforce AE whom you know.

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Hi there, we are trying to use the fields on campaign member on marketing cloud emails using personalisation but the personalisation is only available for leads, contacts and accounts. Is there any way to use the campaign member fields on emails. Ex: Survey link field on campaign member record - which will be helpful if we can use on emails

#Marketing Cloud #Personalization #Personalization Strings #Personalisation #Email Marketing
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1 comment
  1. Apr 28, 2024, 2:20 PM
    Hi there, we are trying to use the fields on campaign member on marketing cloud emails using personalisation but the personalisation is only available for leads, contacts and accounts. Is there any way to use the campaign member fields on emails. Ex: Survey link field on campaign member record - which will be helpful if we can use on emails
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Hi All,

 

We want to implement abandoned cart (send follow up email to users if they have left items in cart, email shows the products those are in cart).

 

However, in Einstein recipe the recommendation is not just showing cart items but also some additional items. Sometimes it shows 1 out of 2 cart item only and rest some other items. I see the correct cart count and product urls in user overview from personalization. But my recipe isn't showing correct cart products.

 

In my recipe the ingredient added is only eligible item and inclusion of products in cart.

 

Same is having for the wish list items. Can you please suggest why is recipe behaving this way? 

Thank You

#Marketing Cloud #Personalization #Einsteinrecommendationbuilder

3 answers
  1. Apr 18, 2024, 6:21 PM

    @Garima Kour We have the exact same usecase. Quick question, if I may. 

    Should we make sure all known user profile are present in MC Personalization including the sfmc contact key to get this working?

    We have about 40M profiles and importing all of them in MCP is not feasible and are looking for alternate ways.

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Curious to hear if anyone has altered the global exit intent pop up template to support other trigger types? For example, showing the popup after 10 seconds on the page. To me this seems like something global templates should allow in the configuration. Exit intent is something only trackable on desktop as far as I understand.

#Personalization
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