Skip to main content
Groups* Marketing Cloud Engagement *
Featured group

* Marketing Cloud Engagement *

Welcome! This group is dedicated to your success with Salesforce Marketing Cloud Engagement. Join the conversation here to stay up to date on the product, learn best practices, and everything in between. Use this group to review resources, ask questions, help each other, and share experiences. --------------------------------------- This group is maintained and moderated by Salesforce employees. The content received in this group falls under the official Forward-Looking Statement: http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx
Ask a question...
Sofía Méndez Roth (Salesforce Analyst at -) asked in #Marketing Cloud
Jul 22, 7:33 PM
Reputation issue - Hotmail

Hi everyone, 

 

Since we started using SFMC last year, we've always had reputation issues with Hotmail: "Blocked due to spam or sender reputation issue."

 We haven't been able to fix it. 

 

Does anyone have any idea why this is happening? 

 

It even affects transactional emails sent to new clients, so we are losing sales. 

 

Thanks 

 

@* Marketing Cloud Engagement * 

9 answers
  1. Gregory Whitaker
    Aug 6, 1:55 PM

    You don't unless you setup a different IP/domain for it- what he mentioned was sending them separately.  Don't lump your transactional sends in with Marketing emails (don't send at the same time).  If you can separate the domain and IP that is best so all your transactional all come from one separate sender profile, but if not, Salesforce will allow you to point a different domain at your static IP.  

     

    Here is a discussion on that subject:

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007UrvsHSAR

     

     

    Once you have that configured, setup a sender profile for that as Transactional and then when you are setting up your sends, pick that sender profile. The other option that you can consider using on your sends if it is transactional is the setting to "enable high output sending" - use this sparingly as it cost a lot more supermessages, but it ensures that the email gets sent extremely quickly.  This is good to use for things like password resets where you need that message to go out immediately. You don't need it for most things and it won't improve your deliverability, but it is great for very timely messages.

Write an answer...
0/9000
Jamie Zenker (Video Marketing, Senior Manager at Salesforce) posted in * Release Readiness Trailblazers *
Jul 6, 7:36 PM

***POLL IS CLOSED***

 

Lantern Astro won across every poll and will be the Winter ’27 Release logo!

_________ 

 

Help us choose the official Salesforce Winter ’27 Release logo.

 

Which character should star?

1️⃣ Agent Astro

2️⃣ Bookish Codey

3️⃣ Agent Appy

4️⃣ Lantern Astro

 

Cast your vote here, or vote in our polls on X, Instagram and LinkedIn (or all four!). 

 

🗳️ Voting closes Friday, July 10. The character with the most votes will become the official Salesforce Winter ’27 Release logo. 

***POLL IS CLOSED*** Lantern Astro won across every poll and will be the Winter ’27 Release logo!_________ Help us choose the official Salesforce Winter ’27 Release logo. Which character should star?

182 comments
Write a comment...
0/9000
Indranil Das (Senior Associate Consultant at Infosys)
Feb 19, 6:48 AM
Is it possible to track and record 'Out of Office' (OOO) or auto-reply statuses in Marketing Cloud to identify which customers are currently unavailable?

When triggering emails through Salesforce Marketing Cloud, customers may have active 'Out of Office' (OOO) or 'Unavailable' status messages. In these instances, engagement metrics like opens and clicks are unlikely to occur. Is there a way within SFMC to detect these auto-responses and capture this status?

1 answer
  1. Lukas Lunow (NoA Ignite) Forum Ambassador
    Feb 19, 8:59 AM

    Yes, but you will need to use RMM for this. You can create a solution, where you utilize forward using triggered send (part of the RMM setup). In the email triggered here, you will be able to access the body of the reply. You will then need to see if you can identify any indication of "out of office" in the message. Here is a good description on how to build this: 

    https://salesforce.stackexchange.com/a/266112

Write an answer...
0/9000
Sarika Patel
Jul 29, 1:01 PM
Best Practices for Migrating Salesforce & Marketing Cloud Engagement to a New Salesforce Org

Hello,

We are planning to migrate from one Salesforce instance to another. Our current Salesforce instance is connected to Salesforce Marketing Cloud Engagement using Marketing Cloud Connect and Synchronized Data Extensions.

As part of the migration:

  • We will be using Person Accounts instead of Contacts.
  • We will be transitioning to Marketing Cloud Next.

We are currently assessing the implications of this migration for Salesforce Marketing Cloud to ensure we develop a migration plan that enables a smooth transition.

Our key objectives are:

  • Preserve email engagement history in Marketing Cloud.
  • Retain Individual Email Results (IERs) in Salesforce.
  • Avoid any loss of Einstein data and insights.

If anyone has experience with a similar migration, I would appreciate your advice. Are there any key considerations, potential pitfalls, or best practices we should be aware of when planning this migration?

1 answer
  1. shefali tanwar (Trail Guild)
    Jul 29, 4:21 PM

    For a smooth migration, the most critical step is handling the shift to Person Accounts while mapping the new AccountID (which becomes your new SubscriberKey) back to your old Contact-based history using a custom SQL subscriber migration service. 

     

     

Write an answer...
0/9000
Jeremiah Diaz (Cloud for Good) asked in #Marketing Cloud
Jul 21, 4:33 PM
Multi-Org Connect in Marketing Cloud Corporate

Is multi-org connect available in Marketing Cloud Engagement Corporate edition, provided there are an adequate number of business units? I understand that multi-org connect is only available in the Enterprise 2.0 account structure, but I wanted to confirm that this is not referring to the Marketing Cloud Engagement Enterprise edition.      @* Marketing Cloud Engagement * 

3 answers
  1. James Borden (IBM Consulting)
    Jul 27, 11:55 PM

    Yeah it is. Enterprise 2.0 refers to the underlying account infrastructure, rather than the contractual category.

Write an answer...
0/9000
Lan Dam asked in #Marketing Cloud
Apr 20, 9:49 AM
Confirm about the %%_emailId%% meaning

Hi,   our customer used SalesForce Marketing Cloud as the ESP to send recommendations email to their users.  Could you please give me the meaning of the variable %%_emailid%% which mentioned here  https://help.salesforce.com/s/articleView?id=mktg.mc_es_available_personalization_strings.htm&type=5    Can i assume that, the value is unique through out the system for all the outboud sending emails?  If it is not, then which factors will be part of the value generation. (eg: email address, time. sending ..)    Appriciated for your feedback    @* Marketing Cloud Engagement * 

13 answers
  1. Gregory Whitaker
    Jul 27, 2:52 PM

    Ah, sorry- I thought you were using Marketing Cloud Engagement and sending to a Pardot system for tracking.  Speaking generally as I don't know Pardot- if you are sending an email to a recipient and then never resending it to them again, the subscriber ID and the email Id should work for you.  If you could send it to them more than once, you'd probably want subscriber Id, email Id and some portion of the date (month and year may suffice unless you send that same email frequently) as you are unlikely to have duplication at that point and tracking back the values should be easy on the receiving side.

Write an answer...
0/9000
neven Ghounaim asked in #Marketing Cloud
Jul 20, 7:22 AM
Heat Map

I believe there may be some confusion between Marketing Cloud Engagement and Marketing Cloud Account Engagement (Pardot).

We are using Marketing Cloud Engagement (Email Studio). I have already checked the Tracking Reports, and I can see Email Performance, Campaign Email Tracking, and other tracking reports, but I cannot find the Email Click Heat Map (Visual Overlay).

Could you please confirm whether this feature is available in our Marketing Cloud Engagement instance? If yes, could you please provide the exact navigation path or let me know if it requires additional permissions or activation?

@* Marketing Cloud Engagement * 

2 answers
  1. Adam Thul (Polaris Inc.)
    Jul 27, 1:16 PM
    If you follow Steve's path and still don't see it.... An important and unfortunate distinction is that if your email is sent from Email Studio using the guided send process, the Email Overlay View is available, but if your email is sent from Journey Builder, it is *NOT* available.
Write an answer...
0/9000
A SY (N/A at EA)
Jul 20, 1:59 PM
Salesforce Report Import Activity Failing with SalesforceSourceReader Error

Hi @* Marketing Cloud Engagement *

Team, 

 

We have an automation in Marketing Cloud that imports data from a Salesforce report using an Import Activity. The automation had been running successfully for a long time, but since 15th July, it has started failing consistently.

When we checked with Salesforce Marketing Cloud Support, they mentioned that the failure is related to SalesforceSourceReader

. 

 

Has anyone experienced a similar issue recently? If so:

  • What was the root cause?
  • Were there any changes required in the Salesforce report or Marketing Cloud configuration?
  • Is there any known issue with SalesforceSourceReader?

Any guidance or troubleshooting suggestions would be greatly appreciated. 

 

Thank you!

1 answer
  1. Steve Johnson (N/A)
    Jul 20, 8:14 PM

    You may need to confirm fields within the import activities are accessible by the related Sales Cloud users. 

     

    Source

Write an answer...
0/9000
Jason Lloyd
Jul 20, 2:28 PM
Is there a way to find the sender profile after the send has completed?

We use different sender profiles regularly and often need to check which emails were sent from which profile. But this information doesn't seem to be easily accessible anywhere in Email Studio. Is there an easy way to find this information?

1 answer
Write an answer...
0/9000
Kristyn Caisse
Jul 17, 2:15 PM
Can you trigger a person to enter a journey across business units?

I am trying to trigger if someone clicks on our insurance email with our bank onboarding email that they would enter a journey within the insurance business unit. The journey would be for bank customers who do not have an insurance relationship with us. I fear making it within the bank's unit since I don't want those customers to unsubscribe to bank communication when they probably just don't want that insurance email.

1 answer
  1. Terrance Conway (MassMutual)
    Jul 18, 3:16 PM
    Hi Kristyn, Have you considered having two paths for the user who chooses to unsubscribe from insurance email: Path One-present user with a message that states “By unsubscribing here, you will be taken to your Bank Account communication page where you can choose to unsubscribe to important account communication emails.” Path two-To unsubscribe from Insurance-related emails without affecting your Bank Account communications, continue here. The paths would be a flow to direct them accordingly.
Write an answer...
0/9000