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#Pardot2 discussing

We imported a list via the CSV excel import which automatically added 678 prospects to a static list. 

 

We then created a dynamic list with the 1 rule 'Prospect List is NAME OF IMPORT STATIC  LIST'. 

 

We got the confirmation email saying the dynamic list had finished uploading. When we went to the list, there were only 645 prospects in it which means 33 prospects were missing. 

 

We checked their profiles and they were all in Account Engagement. They were all definitely part of the import static list. There were no filters or tags when we were viewing the dynamic email list. 

 

Why are these 33 not in the dynamic list?

1 answer
  1. May 19, 1:06 PM

    Good morning @Maisie Lo

    ,   

     

    I believe the 33 might not be mailable. Have you tried switching the list filter toggle from Mailable Prospects to All Prospects? 

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When an email address is deleted on Contact in Salesforce the Prospect record in Pardot changes the CRM ID to the deleted email address. 

 

This help article describes the following scenario should happen instead:  https://help.salesforce.com/articleView?id=sf.pardot_email_address_changes_sync_to_pardot.htm&type=5

 

CRM: a@a.com Pardot: a@a.com 

Email deleted from CRM record--> Pardot marks the prospect [[crm_deleted]] to indicate that the sync has been stopped.

 

However, that is not happening. Has anyone experienced this?

6 comments
  1. Oct 8, 2025, 1:47 AM

    @Maria Kelley

    yes we did.  

    To re-establish the sync with the contact, you have to go to the prospect, then click on the drop down next to 'Edit / Delete / Sync with CRM' and select 'Disable CRM Syncing' and then 'Enable CRM Syncing'.

    yes we did.

    Then you should see the Salesforce cloud reappear next to the name and the sync should be active again. Obviously make sure that the corresponding contact in Salescloud has a correct email address listed.  

    I have also put an automation rule in place where all CRM delete prospects are put into the recycling bin, as I don't want them to be mailable.  

    We found that whilst the CRM_delete breaks the sync, is does not make the prospect non mailable, so if it's an incorrect email address, it'll potentially still be used.  

     

    Hope that makes sense. 

     

     

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Hi, everyone! I have one current Pardot user in the "Marketing" role that I'd like to update to the "Administrator" role.  

 

This user inherited their role from the User Sync settings on the Salesforce Connector, and I do not want to modify the Pardot role that matches that Salesforce profile for everyone in that profile -- I only need to update this one Pardot user to be a Pardot Admin (but remain only a standard user in Salesforce). 

 

Is this possible? Thank you! 

#MCAE #Pardot #Pardot B2b Marketing Automation #PardotTip

2 answers
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I’m Jermaine Brewer, a senior Salesforce Consultant and I work with small to mid-sized businesses to help them get the most out of their Salesforce investment. Whether you’ve just purchased Sales Cloud, Marketing Cloud Growth, Pardot (Account Engagement), Data Cloud, or Agentforce, or you’re looking for help with implementation, automation, and training. Let’s talk about how we can streamline your Salesforce experience and boost your ROI. 

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Hi all, 

 

 We have an older version of Pardot (Marketing Cloud Account Engagement) installed in our org, but it hasn’t been actively used and we  dont not have licenses. 

 

I’m wondering:

  • Has anyone had issues with older Pardot versions and the  ICU locale changes?
  • Are older Pardot classes/components breaking or throwing errors post-upgrade?

Would appreciate hearing how others are handling this! 

 

Thanks, 

 Vilmarie 

 

#Pardot B2b Marketing Automation  #Pardot

3 answers
  1. Lakhan Meghani (NA) Forum Ambassador
    Jun 5, 2025, 8:30 AM

    I did it & there won't be any impact on pardot (Account Engagement). 

     

    Refer this for more-

    https://help.salesforce.com/s/articleView?id=xcloud.icu_migration_enable.htm&type=5

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Hi.  Is there a way to automatically add UTM codes to email links?  Or do we need to do it manually.  Also, any reasons not to add them to Pardot emails? 

Thank you!

8 answers
  1. Mar 31, 2025, 4:25 PM

    The Chrome Extension was removed...  

     

    Is there any new functionality in Pardot for manually appending UTMs to email links?

    Most MAPs, such as HubSpot, etc, have this baked into their account settings. Why is this not an out-of-the box option in Pardot by now? DEVs: Pardot support and product updates need a major step up to support your clients...

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