#Live Chat1 discussing

Hi Brian,

I haven't worked with Pre Chat forms in a couple years, but I think I found a resource that can help. The important part is the hidden input containing the lead source to be set.

http://peterknolle.com/live-agent-pre-chat-api/  Example code (uncompiled and untested)

<!-- Detail inputs -->
First Name: <input type="text" name="liveagent.prechat:leadFirstName" /><br />
Last Name: <input type="text" name="liveagent.prechat:leadLastName" /><br />
Email: <input type="text" name="liveagent.prechat:leadEmail" /><br />
<!-- Hidden input to store Lead Source -->
<input type="hidden" name="liveagent.prechat:leadSrc" value="Chat" />
<!-- Map the detail inputs to the Lead fields --> 
<input type="hidden" name="liveagent.prechat.findorcreate.map:Lead" value="FirstName,leadFirstName;LastName,leadLastName;Email,leadEmail;LeadSource,leadSrc;" />
<!-- Try to find the Lead by email (exact match) -->
<input type="hidden" name="liveagent.prechat.findorcreate.map.doFind:Lead" value="Email,true;" />
<input type="hidden" name="liveagent.prechat.findorcreate.map.isExactMatch:Lead" value="Email,true;" />
<!-- If the Lead is not found, then create one with the following fields set -->
<input type="hidden" name="liveagent.prechat.findorcreate.map.doCreate:Lead" value="FirstName,true;LastName,true;Email,true;LeadSource,true;" />

Let me know if this helps!

Charlie

Hello,

You'd need to add JavaScript to add this into your code and pass those values into a hidden field. 

https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_populate_prechat.htm

Thanks Tom

You cannot remove it directly. You will have to write small code for it. I had same use case and was able resolve it by writing few lines of code.  The No agent available will only possible when a maximize event is fired:  embedded_svc.addEventHandler('afterMaximize', function(data) {         timeInterval = setInterval(function () {           if(document.getElementById("dialogTextTitle") !== undefined && document.getElementById("dialogTextTitle") !== null ){            if("No agents available." == document.getElementById("dialogTextTitle").innerHTML ){                           const embServiceButton = document.getElementsByClassName('embeddedServiceSidebarButton');               for(i=0; i<embServiceButton.length; i++){                 if(embServiceButton[i].innerHTML.indexOf("Start a New Chat") !== -1 ){                   embServiceButton[i].style.display = 'none';                   }            }           }                         }clearInterval(timeInterval);           }, 200); *************************************************

or     embedded_svc.addEventHandler('afterMaximize', function(data) {         timeInterval = setInterval(function () {                       const embServiceButton = document.getElementsByClassName('embeddedServiceSidebarButton');               for(i=0; i<embServiceButton.length; i++){                 if(embServiceButton[i].innerHTML.indexOf("Start a New Chat") !== -1 ){                   embServiceButton[i].style.display = 'none';                   }             }clearInterval(timeInterval);           }, 200);