Hi, Is anyone knows how to Capture customer URL by using pre-Chat Form?

I have a requirement, When a customer using LiveChat through the website, it will create a case. The case is successfully created but the main requirement is to catch the customer website page URL and populate that URL in case Internal comments.

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#Trailhead Challenges #Trailhead #Live Chat #Salesforce Developer

2 answers

Tom Bassett (Vera Solutions) Forum Ambassador
Jul 23, 2021, 6:56 AM
Hello,

You'd need to add JavaScript to add this into your code and pass those values into a hidden field.

https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_populate_prechat.htm

Thanks Tom

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Hi, Is anyone knows how to Capture customer URL by using pre-Chat Form?

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