Hello everyone,
I have a question about Service Objectives. I saw that there was a Record Type called Custom Objective and I don't understand how to use it. There is also a field called FSL__Custom_Logic_Data__c to put the Custom Objectives logic. How to use this field? How to write logic in this field?
If for example, I want to use the "Same Site" Objective Service (i.e. the same address) and I want to create a similar but more precise Objective Service (for example, Same Building because there are several buildings at the same address ), do I need to enter the “Building” custom field in the Custom Logic Data?
The goal is that I would like during the optimization, that the appointments are scheduled taking into account the following Service Objectives: Same Building (highest weight), Same Location and Preferred Resource (lowest weight).
Thank you in advance for your help :)
Jo
Hi @Jo Peyre, have you got any solution to your query? We have a similar requirement and your experience in handling this scenario would certainly help. Thanks.
