#Experience Cloud127 discussing

Details

I have an Experience Cloud site configured with 6 languages.

•  When my user language is set to English: 
  •  Searching for a Knowledge article returns the expected article. 
  •  Navigating via the menu (Topic → Product) also shows the article on the Topic Detail page. 
•  When my user language is set to Spanish: 
  •  Searching for the same Knowledge article returns the Spanish translation correctly. 
  •  However, when navigating via the menu (Topic → Product), the article does not appear on the Topic Detail page. 

The Spanish version of the article:

•  Is published 
•  Is visible to the correct channel 
•  Is a translation of the English article 

Question:

Is it expected behavior that Topics must be manually assigned to each translated Knowledge article for them to appear on Topic Detail pages? Or is there a way for topic assignments to automatically carry over from the original (English) article to its translations? 

Right now, our university applicant portal uses the Education Cloud site template for experience cloud, which is built on Aura.

With Lightning Web Runtime making experience cloud much more powerful, we still aren't able to benefit from that in an education context because key features of the education site template (such as the dynamic application delivered component) is only available on Aura.

Does anyone know if LWR is coming for Education? We want to take advantage of things like Scheduler, which has had some exciting new enhancements for education, but we are wary of doing so when Aura support is being deprecated within the next year (see below).

https://help.salesforce.com/s/articleView?id=release-notes.rn_ls_aura_components_in_scheduler_retirement.htm&release=260&type=5

Thanks, everyone!

@* Experience Cloud * 

Hello the community,

We create a brand new Experience Site in LWR in a sandbox.

The site has no customisation for the moment and i try to deploy it by using the Change Set Method (as a first try) on an other sandbox.

However we face the following issue, when validating the package on site/testXXX1.sfdc_cms__route/Too_Many_Requests:

"The value of the $.routeType property isn't supported for this site."

It seems to be related to Salesforce CDN however the 2 sandbox are similar in term of configuration.

Does someone face the same issue?

Regards

Yann Hochet

#Experience Cloud

I am trying to make a component conditionally visible in my LWR site. I have found an article that tells me how I can achieve this. However, I can't follow the instructions in the article because I can't find the Visibility Tab. 

Link : https://help.salesforce.com/s/articleView?id=sf.exp_cloud_expression_based_visibility_components.htm&type=5

Is there any other way to achieve this? 

Hi,     I've been trying to solve an issue and I'm a bit stuck for a solution. I believe I've checked everything but it doesn't seem to work.     I have a flow that's run on the partner portal experience cloud, with a send-email action for leads upon conversion. I fill a variable beforehand with the email address from the lead owner (which is an internal user) to ensure I have a value to assign to the send simple email action.     However no matter what I try, there's a 0 recipients error.     The portal users have access to the owner field, so they should have access to the owner email address? (?)  Email deliverability is set to all email   Send email permissions are ON for portal users  Portal user emails are verified  The send email action is version 2 and the lead owner is checked to be an actual user (not a queue)    Hoping to get some more ideas on what to check here.     Thanks!  

Hello,

We’ve come across the Known Issue Results component does not apply Topic based filtering to Discussions.  The stated workaround is not ideal for us, has anyone come up with a better workaround?

Thanks in advance!

Hello, 

We have implemented two custom domains (.com and .cn), and internal users should be able to access the Experience Cloud portal using the same SSO (Azure AD) already used for CRM login, from both domains.

We’re currently seeing an issue with the SAML-based SSO: authentication succeeds, but users are redirected always to the primary My Domain instead of the domain where the login was initiated. The primary domain was not explicitly configured and seems to be taken by default. 

Is there a way to ensure users are redirected back to the original domain (.com / .cn) they started from? Has anyone experienced a similar issue?

Thanks, 

Andrea

I have a LWR based website created in experience cloud with many Navigation menu using Knowledge article , is it possible to translate navigation menu using knowledge article or using any other approach?

@* Experience Cloud * 

My client has a requirement to allow certain portal users to attach articles to cases.     We are utilizing the Manufacturing Cloud template, however.    "Case Deflection Component" doesn't seem to be available, nor any kind of Knowledge Search beyond Global Search.    Are there any bright ideas to allow portal users (Experience Cloud) to attach articles to Cases or Work Orders?     The main use case is Remote Support (portal user) does the first diagnosis of an issue remotely, then dispatches a Field Support person (portal user, and we are not using Field Service) to go fix the issue physically.   - I want Remote Support users to somehow gather the right articles (support guides, repair guides, etc.) and give them to their Field Support person assigned the Work Order.  - Remote Support is working from a Case, then creates a Work Order to "dispatch"  - Field Support gets the Work Order from them - IDEALLY with attached articles (I already have a Flow that copies attached articles from Cases to Work Orders)  - They have access to a "Technical Library" for Knowledge articles, but it'd be AWESOME if they could provide the articles straight on the Work Order to give them a good chance.    Also! If Case article suggestions could be accessed to help the Remote Support folks, that would be amazing too.     P.S. The portal users have the Customer Community Plus license.    Any ideas???    

Hi All, 

In our Salesforce email, when I hover over the address in the ‘To’ field, it shows the person’s full name instead of their email address. Could you help me adjust this so the email address is displayed? 

Thank you !