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#Field Service App0 discussing

Hi #FSL Experts,

 

I have a LWC component that is displaying using a Tab in FSL mobile app. I have a requirement where I have to navigate to a different tab (Schedule tab) from LWC button in my component. However, I'm not able to know which type of Page is Schedule in FSL so I can use relevant page type in my LWC navigation.

 

Let me know what will be the Type and apiName for Schedule tab in FSL mobile app.

this[NavigationMixin.Navigate]({

type: '??????',

attributes: {

apiName: '?????'

},

});

#FSL #FSL Mobile #Salesforce Field Service #Field Service Lightning #Field Service App #Field Service Mobile Settings @Field Service Mobile

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Is there any way to get the add asset card to show on the android app. It allows the tech to easily link in the asset. Works perfectly in iOS as per screenshot. On android, the asset card is hidden unless the asset is populated. 

 

Had another Android App issue when using bundling. The button that opens up the bundled appointments was missing on the android app but showing on the iOS. Not sure if I am missing some configuration for the Android app somewhere. Buying iPads to everyone but we have a few Android phones in circulation already.

Add asset from android app #Salesforce Field Service #Field Service App

1 answer
  1. Khyati Mehta (InfinySkills) Forum Ambassador
    Jun 17, 2023, 6:09 PM

    Hi,

     

    First things first, so, if you can see Asset Card or the bundling button in ios, then the steps you have done is correct. I don't think there are any specific steps for Andriod. 

    But, few things you can consider checking. 

    1. Ensure that you are using the latest version of the Field Service app on Android. Sometimes, new features or improvements are introduced in app updates, so updating the app might resolve the issue.
    2. If there are any configurations specific to the Android version which I believe is not, review them to see if they might be causing the issue.
    3. You can also consider checking both of the settings like verify whether ios and Android both have the same settings or not.
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Hi All,

I want to add chatter functionality between Dispatcher and Service Resource(over mobile) irrespective/outside of Service Appointment. Is there any way to achieve this.

#Field Service #Lightning Field Service #Field Service App #Field Service Admin
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Hi all,

 

Please I need some tips on how to achieve a business need on the Field Service App. 

 

The use case is, we want Techs to enter their started mileage when they are about to take off to a job site and also enter the mileage when they arrive location. The goal is to be able to calculate distance traveled to work site. 

 

I created a mileage tracker object with start, end and distance traveled fields. I then used a Field Service Mobile Flow as an app extension on their mobile devices. It however, does not work how I see it in my mind and so I decided to put it out here to see how anyone has achieved this. 

 

I am open to other ways of doing it if you have one. I appreciate your help!

 

Thanks

Solange

6 comments
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Hello Trailblazers, I was trying to find a workaround for the following Field Service App limitation, specifically its barcode scanning functionality. 

 

"Inventory Management

  • "App users can add only one serialized product item as a product consumed on work orders. This limitation doesn’t apply to non-mobile platforms."

My current customer has over 300 different product types (all serialized) and there can certainly be more than one product installed at a customer's location. If you can only add one serialized product to a work order, how would one go about scanning multiple products with different serial numbers? They are also using Work Types that have multiple products related to them as this is a convenient way to perform installations with the same requirements. Thank you for your advice and suggestions everyone!    

2 comments
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Hi guys,

Quick call for help please.

On the Field Service App, how can I get the Work order Line Items to Display the Product Name?

Is this controlled by a field set/compact layout? Just a little lost on something that should be straight forward to find.

When I click into a Work Order Line Item, the profile just sees the Work Order Line Item number, but the profile has access to all WOLI fields, as well as Products.

3 comments
  1. Oct 17, 2019, 2:49 PM
    Raised this with SF Support. Turns out we had a bug in our Org, not allowing users to see price book entries. Resolved now thankfully :D
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Hello Trailblazers,

 

I try to make inventory and product consumption available for our field service team. It was easy to add mobile, inventory location to each resource and insert some product items.

With the modification of some page layouts, the technician is able to see the product tab on a work order, also he can add product consumptions. He is able to serach within his own assosiated location.

 

What I also did:

Configured the connected app to "enable_multiple_locations" (set to TRUE).

 

What I expected:

The technician is able to see also the inventory of his car (assigned to the same appointment via service crew).

 

What I get:

No matter if the car is a child location of the same plant like the technician or from the technican itself, he is not able to see product items in the inventory of the car.

 

What I have tried so far:

I gave "view all" for locations to the technician (he is able to see all locations with the product items)

 

I have no idea what I missed.

2 comments
  1. Sep 27, 2019, 12:28 PM

    Ok, I found my problem... the field "Parent Location" was not visible to the technician. After I change visibility, the technician see the child location and its inventory. So that is ok now.

    But multiple location only works with child locations? We have Service Crews that might consists of one car and up to 3 technicians (inventory is located in the car) that all should be able to consume products from the cars inventory.

    Is there a best practise how to configure multiple inventory locations with Crews? It is not possible to add multiple parents to the car ( makes sense :-) ) and to create a hirarchy makes no sense.

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