Hi All,
I want to add chatter functionality between Dispatcher and Service Resource(over mobile) irrespective/outside of Service Appointment. Is there any way to achieve this.
#Field Service #Lightning Field Service #Field Service App #Field Service Admin
When checking the "Highlight Weekends" tick on the Gantt Chart, Friday and Saturday are highlighted instead of Saturday and Sunday. I cannot find anywhere in the Field Service Admin settings to define weekends. All of our Operating Hours records are setup properly.
Does anyone know where I can config the days that are highlighted for "Highlight Weekends"?
Thanks!
As far as I'm aware you don't have the ability to designate to only show one day out of the weekend. You either select to show weekends or not, then the actual weekend is defined based on the day of week selected as the start of the week.
Hi All,
What are the best practices for FSL implementation in a Sandbox - Production Model. More precisely,
Thanks in Advance,
Prosenjit Sarkar
I have a question about Global Actions > Derivations:
We are using custom fields to populate the address on our WO and subsequent SA's (fields that only certain people have access to update). We created fields specifically for Service Street, Service City, Service State, and Service Zip Code.
We have built a custom work order creation screen that help our team members adhere to the processes we have established.
The issue is we sometimes have SA's that go unscheduled, and I am almost certain it relates to geocoding and not having a territory assigned in the split second the auto-schedule box is checked.
My question is if I update the derivations in the Field Service Admin settings for account to pull the data from my service specific address fields, I currently don't have Latitude and Longitude fields for my service fields, i am relying on the back-end processes that come with FSL to populate the geolocation data on the SA.
In the derivations currently are pulling all the data from the shipping address fields. Will I cause issues and break anything if I leave the shipping lat/long, but update the other mappings to pull the data from my custom service fields? Is that shipping lat/long used to populate any data on the WO/SA?
I provided a screen shot to illustrate what I'm referring to.