While I'm not sure when this issue began, we've started receiving errors when accessing custom views on a couple of our Tableau dashboards. When we load the custom view, the error appears in a red box at the top of the Tableau Cloud screen, and it reads, "An error occurred while loading the custom view [Custom View Name
]. Re-create the custom view if the error persists." The first time we saw this was yesterday, January 5, 2026. Strangely enough, the custom view still appears to work, changing the filters accordingly.
To be fair, we changed one filter from a single select drop down to a multiple select drop down back in September 2025. But we didn't see the errors at that time. It also looks like custom views created since September 2025 are throwing this error.
As the error message suggests, recreating the custom view
doesfix the problem. However, I'm not necessarily looking for a solution here, but rather a potential cause. This doesn't happen on all of our dashboards, just two that I've found so far. Is anyone else experiencing this issue?
#Tableau Cloud #Error Message
Hi, I have searched in the known issues, but I have not find any issue related to similar cases:
https://help.salesforce.com/s/issuesThere are some knowledge articles related to custom views, but in Tableau Server and in older releases:
https://help.salesforce.com/s/articleView?id=001471661&type=1
https://help.salesforce.com/s/issue?id=a028c00000zki8FAAQOr some related to Tableau Cloud but in older releases:
https://help.salesforce.com/s/issue?id=a028c00000ixDtNAAUNone of the articles explain the why it is happening. Thus said, probably the best if you want to get to the cause would be to create a support case. Maybe support could give you the cause, or maybe this is a not known issue that may need a support case and solution.
If this post resolves the question, would you be so kind to "Accept this Answer"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you.
Regards,
Diego Martinez
Tableau Visionary and Tableau Ambassador