* Salesforce Administrators *

*** Important Update to Amazon AI Features on your Salesforce Voice Account | Action may be required ***This is an important update regarding your Salesforce Voice environment and the proactive step we are taking to protect your account from unexpected billing charges.

What’s changed

As previously shared, Amazon, the underlying infrastructure provider for Salesforce Voice with Amazon Connect, recently introduced a new AI feature set: Amazon Connect Customer. This capability was deployed and enabled by default across all Salesforce Voice with Amazon Connect customer instances by Amazon.

What we're doing

Our priority remains transparency and ensuring that you only pay for services you actively choose to consume. Because this feature set was not included in your existing order form and is not part of the underlying product sold by Salesforce, we are proactively disabling additional AI features for Amazon Connect Customer across your account effective in the Winter ’27 release, which began on September 2, 2026. This change is rolling out across environments for Winter ’27, beginning with sandbox and moving through production.

Following the release, your account will have Amazon Connect Customer Basic functionality. We are taking this action to ensure you don’t incur unintended or unauthorized charges on your next billing cycle.

Your choice to opt in

Some organizations may want to leverage Amazon’s advanced AI capabilities to enhance their Salesforce Voice experience. You have full control to opt into AI features for Amazon Connect Customer if these fit your business needs. 

Please note that AI features for Amazon Connect Customer require a paid, usage-based add-on. If you choose to enable this add-on feature, usage for that add-on will be billed at 2.1× from the standard base rate. These charges originate from the underlying telephony provider's pricing and will be applied to your account in accordance with your agreement and the applicable rate card. By enabling the capability, you acknowledge and accept these charges.

To enable AI features for Amazon Connect Customer in Salesforce Voice with Amazon Connect, see a help article in an upcoming email communication prior to Winter ’27.

Billing acknowledgement: By choosing to manually enable this feature set, you are explicitly opting in to the service and agreeing to the associated 2.1x increase in usage costs.

SummaryWe apologize for any confusion caused by this upstream change from Amazon. We remain committed to ensuring that you have full control over your environment and your budget.

If you have any questions, require assistance assessing Amazon Connect Customer features, or want to discuss how this impacts your current configuration, please reach out to your Salesforce Account Executive or contact Salesforce Support. For additional information, review this Help Article.

Thank you for your continued partnership. 

#Service Cloud Voice

*** Important Security Update: Enforcement of IP Allowlisting in Marketing Cloud Engagement on September 23, 2026 ***As part of our commitment to strengthening the default security of the Marketing Cloud Engagement platform, Salesforce is requiring the use of the login IP allowlist in blocking mode for all accounts. We have identified that your instance doesn't use the login IP allowlist in blocking mode. On September 23, 2026, we will enable it on your behalf.

Next Steps & Timeline

To help minimize potential disruption, we reviewed your recent login activity and compiled a list of recommended baseline IP addresses to include on your login IP allowlist. On September 23, 2026, we will enable blocking mode for your instance. After this date, users can log in to your Marketing Cloud Engagement account from an IP address on the allowlist.

Configuration Impact and Customer Responsibility

No action is required before September 23, 2026. To ensure your configuration is applied correctly, we recommend waiting until after September 23, 2026, before making any changes to your login IP allowlist settings. If you have any concerns, contact Salesforce Support.

After September 23, 2026, you are responsible for reviewing and maintaining your login IP allowlist. Monitor your login IP allowlist access logs on an ongoing basis to identify new IP ranges to add.  See View the Access Log, Add IP Addresses to the Allowlist, and Edit an IP Range.

When we enable blocking mode in your account, you can expect these changes:

• We will apply a Salesforce-recommended baseline IP list consisting of standard /24 (256 address) IP ranges. These ranges are based on IPs observed to successfully authenticate to your instance over the last six months, excluding known malicious IPs.
• "Log Violations and Deny Access" (blocking) mode will be enabled at the EID level for both UI Login and API access, with the IP ranges uniformly applied to all Business Units (BUs).

Resources

• Mandatory IP Allowlisting in Marketing Cloud Engagement
• View the Access Log
• Enable the Login IP Allowlist
• Add IP Addresses to the Allowlist
• Edit an IP Range

#Marketing Cloud Engagement #Marketing Cloud

*** Important Update: Associate a B2C Commerce instance to your Managed Runtime production environment(s) by Sep 29, 2026 ***Salesforce is limiting how Managed Runtime (MRT) determines production environments. Currently, you can set any environment to production, regardless of whether it’s connected to an instance. This creates a lot of traffic, which harms the accuracy of monitoring and incident response for everyone on the platform.

To reduce traffic and improve capabilities, Salesforce is limiting which environments can be flagged as production. Starting September 29, 2026, an environment can be flagged as production only if it’s associated with a Staging or Production B2C Commerce instance.

Log Center logs and Log Center metrics aren't affected by this change. Both stay independently configurable on any environment, regardless of instance tier.

To keep production monitoring and related features on these environments, associate each one with a Staging or Production B2C Commerce instance before September 29, 2026.

1. Open Runtime Admin and go to the Environment Settings for the environments listed above.
2. Associate the environment with a Staging or Production B2C Commerce instance.
3. Confirm the production flag is still on after you save the association.
4. Redeploy the current bundle in that environment. This ensures the change takes effect immediately rather than waiting for your next scheduled deployment.

If you don't associate an instance by the deadline, you will lose production monitoring. Your Log Center logs and Log Center metrics settings won't change.

Need help?

Contact Salesforce Customer Support if you have questions about which instance to associate.

#B2C Commerce #B2B Commerce

Today I have facing an issue, In my project we have some developer sandboxes. After sandbox refresh action completed, Currently we are unable to verify the email for the non admin users (users whom are not mentioned in the public group which can mentioned during sandbox refresh process). Means, Once sandbox refresh done, We unfreeze the active user and update his original email and that user have received the verification email with verification link. But during clicking the verification link, it's required login to confirm the email address. 

But you know, That user doesn't able to login into salesforce because the sandbox just refreshed and user doesn't have the access for the org, We actually ask the user to confirm the email for perform the "password reset" action for that user to enable the access for the org. 

So how to by pass this "Login required" behaviour and verify the email link as like previous from the email directly? 

Even I have disabled the Permission "

But still the behaviour is same, So anyone know how to fix/bypass this? 

Any help appriciated. 

Thanks, 

Mohanraj S 

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