Lack of Support Response for Online Exams
I was taking a Sales Cloud Certification Exam, made it through the exam and reviewing my responses when my test was blocked out with no reason provided and I could not re-enter. Reached out to Kyrterion Support and their response was that they are not sure why this happened, but I will need to reach out to Trailhead Support. I opened a case with Trailhead Support but no response back there either for something that is a timely issue, and there isn't a support number to reach out too. Seems like other people are facing the same issue and waiting for days to hear back. Super disappointed that I paid for an exam that I can't even finish and lack of resources to support this.
#Certifications #Salesforce #Help #Trailhead Support #Kryterion Online Proctoring #Webassessor Exams #Online Exam Issue With Kryterion @Certification Exam Resources@Certification Days @* Trailhead Official * @Trailhead Support
I am facing this issue currently.
I raised with trailhead case#471092188 there has been no response on it....I collected money to attend my PD 1 exam which costed me around 20k Indian rupees and I am waiting for help but no response.
I need immediate assistance with my PD1 exam that was scheduled from my id for 25th July 2025. I was not able to enter the exam due to network issues and I immediately raise a case with VUE support team.
Case#13325550 and case#13323416
They tried but all in vain and I was not able to attend it. They asked me not to reschedule and wait for their team to check and respond.
Their team responded to me to reach out to sfdc itself to get the exam rescheduled.
Please help me with this it is quite urgent.
