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#SalesforceAssociate0 debatiendo

During the course of my Platform App Builder Exam, an unexpected technical issue occurred, warranting the logging of a formal case. Specifically, the examination abruptly halted after I had responded to only six questions. Subsequently, a technical error message regarding the inability to establish a video signal prompted me to perform a system reboot. Following the reboot, I encountered the disheartening revelation that remote proctoring administrator is unavailable.  

 

I kindly request your immediate attention to this matter CASE OPENED #01018554, as it is imperative that this issue is resolved with the utmost urgency. Thank you for your understanding and assistance in resolving this matter promptly.

  #Online Exam Issue With Kryterion #Salesforce #Certifications #Salesforce #Exam Issue With Kryterion #Webassessor Exams

5 respuestas
  1. Ines Garcia (get: Agile) Forum Ambassador
    13 may 2024, 13:29

    On the day if you have tech issues the best is open a support request with webassessor / kryterion right there and then. I have successfully had it relaunched it in the past 

    Now if there are concerns the chat support sometimes asked to open a trailhead case. 

    Bear with the internal trailhead team whilst they work on their backlog

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 So, there I was taking the associate exam, and what happens? The whole thing just pauses on me after I'd only answered 10 questions. Then, I get this stupid tech window saying they can't get a video signal, and they want me to reboot. So, fine, I reboot, but when I try to get back in, what do they tell me? Oh, now my exam voucher isn't VALID anymore! Like, seriously? They can't even get their own systems straight! And to top it all off, they're not even professional about it. They just tell me to contact Salesforce like it's my problem. I mean, come on! I was in the middle of the test, and now they want me to start all over again? This is beyond frustrating and completely unacceptable. Please better make this right, because this kind of incompetence is just embarrassing. I have opened the case #00943162, kindly look into this at your earliest availability. #Online Exam Issue With Kryterion #Trailhead Support #SalesforceAssociate #Voucher Coupon #Salesforce #Certifications #Salesforce Admin

Associate Exam paused due to video not visible, later live chat rep told Voucher not valid anymore.

 

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Screen Shot 2023-05-05 at 4.51.49 PM.png

17 respuestas
  1. Ines Garcia (get: Agile) Forum Ambassador
    1 mar 2024, 14:49

    –

    Hi Evens,

    On the day if you have tech issues the best is open a support request with webassessor / kryterion right there and then. I have successfully had it relaunched it in the past 

    Now if there are concerns the chat support sometimes asked to open a trailhead case. 

    Bear with the internal trailhead team whilst they work on their backlog

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I am looking to get my Salesforce Associate certificate in the first part of 2024 but it appears that the class TVB01 Virtual Bootcamp for Salesforce Associates is either no longer available or there are none scheduled.  Does anyone know if there are plans for any to be scheduled?  If not, are there other options/study material that I should look into (other than the trailmix Prepare for Your Salesforce Certified Associate Credential)? #Certifications #Trailhead Bootcamp #SalesforceAssociate 

1 respuesta
  1. 18 ene 2024, 19:03

    Hi @Sharon Park, we appreciate your concern and interest in Trailblazer Virtual Bootcamp (TVB), however, due to changes in products that we are prioritizing the advancement of, our TVBs are no longer available for registration. We value your continued learning and your place in the Salesforce Ecosystem. Please take advantage of our other Expert-Led Classes. We do not have a course for the associate certification; however, taking the Admin classes will give you the knowledge needed to pass an associate exam and the admin exam.

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Hi All, 

I faced the same issue while giving the Salesforce associate exam, which got stopped in the middle with a message asking me to exit and re-launch my exam after rebooting my device. I did the reboot and opened and tried to re-launch my exam but unfortunately, it didn't launch. I got a message there to contact Kryterion help support for live chat assistance. I immediately contacted Kryterion online help support but sadly they couldn't help me and asked me to raise this ticket case. Please Help and allow me to attempt the exam ASAP!

My Trailhead Case number is 00943172 logged on Saturday 6th May

Exam registration date: 24th April 2023, Exam Schedule date: 5 am IST 6th May 2023.

 

#Certifications #Platform Developer II #Help #Trailhead Support #Kryterion Online Proctoring #Webassessor Exams #Online Exam Issue With Kryterion @Certification Exam Resources @Certification Days @* Trailhead Official * @Trailhead Support

Thank you,

Taufiq Alam

65 respuestas
  1. 2 nov 2023, 18:40

    Hi @Nikitha Gottumukkala my Salesforce Marketing Cloud Email Specialist exam got suspended within 10 min. I have had it restart 3-4 times on the same day, but  technical issue persisted (video stream not working).  My exam is now cancelled/suspended. 

     

    I have also raised the ticket to get it resolved.

    Scheduled exam date: 22 Oct 2023

    Raised ticket number: 01054920

     

    Can I please get a resolution on this ASAP? 

     

    Thanks!

    Yawen

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Hello, I'm E'Rhonda Miller.  I'm blazing a trail here to now prepare for the Admin Certification. I'll also be working on becoming a Salesblazer.   I'm passionate about learning and being able to use what I learn to start a career as a Salesforce Professional.  I'm also excited for the future opportunity to share Salesforce with others.  I'm located in the Metro Detroit area of Michigan!

#SalesforceAssociate #Certifications #Trailblazer Community Groups

3 comentarios
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Hello, I'm E'Rhonda Miller.  I'm blazing a trail here to now prepare for the Admin Certification.  I'm passionate about learning and being able to us what I learn to start a career as a Salesforce Professional.  I'm also excited for the future opportunity to share Salesforce with others.  I'm located in the Metro Detroit area of Michigan!

#SalesforceAssociate #Certifications #Trailblazer Community Groups

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Hello, I'm E'Rhonda Miller.  I'm blazing a trail here to now prepare for the Admin Certification.  I'm passionate about learning and being able to us what I learn to start a career as a Salesforce Professional.  I'm also excited for the future opportunity to share Salesforce with others.  I'm located in the Metro Detroit area of Michigan!

#SalesforceAssociate #Certifications #Trailblazer Community Groups

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My Salesforce Associate Exam was scheduled at 12:00 AM IST on 26th May 2023. Due to some technical issues my exam was stopped in between.

I registered exam with a voucher.I had contacted Kryterion Online Proctoring Support team at https://kryterion.force.com/support/ , but they didn't help, They told to raise a case with salesforce support.

I raised case with Salesforce but Salesforce Support didn't responded back. 

 

Please help me  to reschedule my salesforce Associate exam.

 

case number: #00960474

 

My Trailhead Case number is #00960474 logged on 27th May

 

@Certification Exam Resources #SalesforceAssociate @Certification Days @* Trailhead Official * @Trailhead Support @Nikitha Gottumukkala

3 respuestas
  1. 4 jun 2023, 15:38

    I'm not sure it's wise to share your webassessor id in such a public forum.

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Hello , fellow Trailblazers.

    Is there any website where I can prepare for certifications via mock papers? Please do let me know in the responses . This is to prepare for the certifications from salesforce . The certification days page is not updated yet. Do let me know if I can rely on other sources to prepare. Thank you.

 

#Trailhead #Certifications #Salesforce #SalesforceAssociate #Salesforce Admin

1 comentario
  1. 13 jun 2023, 7:26

    Yes, there are a few popular options where you can prepare for Salesforce certifications by practicing mock papers:

    1. Salesforce Ben ( https://www.salesforceben.com/ ):This website helps to stay up to date with the latest Salesforce news, releases, certifications, and acquisitions, as well as technical guides and tutorials.
    2. Quizlet (https://quizlet.com): Quizlet is a platform where users can create and share flashcards and quizzes. You can find a wide range of Salesforce certification-related flashcards and practice quizzes created by other users.
    3.  Focus on Force (https://focusonforce.com): This website provides comprehensive study materials, practice exams, and study guides for various Salesforce certifications.
    4. Proprofs (https://www.proprofs.com): Proprofs offers a collection of Salesforce certification practice exams and quizzes. You can find practice questions and quizzes for different Salesforce certifications to help you assess your knowledge and prepare for the exams.
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Hi , I have scheduled the Salesforce Certified Associate exam (May 1st )using the voucher, after launching the exam I faced some technical issues and contacted the Kryterion Online Proctoring Support team for help and I have followed the steps given by them, after resolving the issues. When I logged back into the webassessor the launch button was disabled and the Kryterion team said they can't enable the launch button and asked me to raise a case.

 

Now,My Kyterion account is not showing my registration for the Salesforce Associate Exam. I would like to resolve this issue. My voucher has expired. I need help getting it back .

 

Case Number:00937980 

Exam scheduled Date:  1st May 2023 ,6:45 PM IST 

 

@Nikitha Gottumukkala Can you Please help me with this, It's been more than 20 days since I  raised the case

 

#Certifications @Trailhead Support @Certification Exam Resources @Support Trailhead #SalesforceAssociate @Certification Days@* Trailhead Official * @Trailhead Support @Salesforce Credential Security Team @Credential Developer Team   @Certification Exam Resources @Certification Days @* Trailhead Official * @Trailhead Support @Shake Tech  #Certifications #Help #Trailhead Support #Kryterion Online Proctoring #Webassessor Exams #Online Exam Issue With Kryterion

3 comentarios
  1. Mohit Kumar Agarwal (Dell Technologies) Forum Ambassador
    23 may 2023, 3:38

     the team are dealing with a high volume of cases right now. 

     

    Please be patient and wait for them to reply 🙏

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