Hi , I have scheduled the Salesforce Certified Associate exam (May 1st )using the voucher, after launching the exam I faced some technical issues and contacted the Kryterion Online Proctoring Support team for help and I have followed the steps given by them, after resolving the issues. When I logged back into the webassessor the launch button was disabled and the Kryterion team said they can't enable the launch button and asked me to raise a case.

Now,My Kyterion account is not showing my registration for the Salesforce Associate Exam. I would like to resolve this issue. My voucher has expired. I need help getting it back .

Case Number:00937980 

Exam scheduled Date:  1st May 2023 ,6:45 PM IST 

@Nikitha Gottumukkala Can you Please help me with this, It's been more than 20 days since I  raised the case

#Certifications @Trailhead Support @Certification Exam Resources @Support Trailhead #SalesforceAssociate @Certification Days@* Trailhead Official * @Trailhead Support @Salesforce Credential Security Team @Credential Developer Team   @Certification Exam Resources @Certification Days @* Trailhead Official * @Trailhead Support @Shake Tech  #Certifications #Help #Trailhead Support #Kryterion Online Proctoring #Webassessor Exams #Online Exam Issue With Kryterion