AI mission-ready talent and career-ready futures with Salesforce Military

The Salesforce Military program is a free, self-paced program designed to help our members (current and transitioning military service members and their spouses, Gold Star Children and veterans from all eras) learn in-demand tech skills, earn highly sought after Salesforce certifications and connect with hiring partners to launch their career in tech.

The optional, free class that you qualify for is based on the Salesforce Military Career Path that you select.

For example, if you choose the Administrator path and complete the required Trailhead modules, you will qualify to sign up for the associated "Administration Essentials for New Admins" classes available to Salesforce Military members.

Trailhead Academy runs the classes and generously provides two seats in most classes for our members. Due to this, classes MUST be scheduled via a Support Case raised directly through Salesforce Military website on Trailhead. We manually approve each class request to ensure that only two Salesforce Military members are assigned to a class. We only support virtual classes. The classes are very popular and our seats are claimed quickly. In some cases, when demand is high, there may not be a seat available for many weeks.

Many members choose to decline the class and proceed straight to studying for their exam. When a class is declined, the member automatically receives a certification exam voucher via email. This is a great way to move forward with your goals without having to wait for a seat to become available.

First, you must complete the required learning module for the Salesforce Military Certification that you are interested in. Once the learning module is completed, you will be prompted to choose between a Class or the Certification voucher. If you raise a Support case to get the virtual class voucher, once Salesforce Military confirms there is a space available, you will receive an email with the class you have been assigned and a promo code to waive the fee.

The Salesforce Military program and resources distributed to you are solely for your own personal use. Resources like exam vouchers, class promo codes, and all other program benefits can not be shared, transferred, sold, or distributed in any way. Violating these rules and/or the Terms of Use may result in termination from the Salesforce Military program.

Class Attendance:

Class attendance, and the issuing of the voucher code from the Salesforce Military program to cover the cost of a class, are limited to one class at a time.

Once a class request is approved and the voucher code is issued, you have 7 days to complete your class registration. If the class registration is not completed in 7 days, your class approval will be canceled and your seat will be made available to other Salesforce Military members. If, for any reason, you are unable to complete your class registration or attend your class, you must submit a support ticket to Salesforce Military for assistance.

If you decide to request for a certification voucher instead, your certification exam voucher will be emailed to you instantly on clicking collect benefits for the relevant certification in My benefits section.

*Classes are optional and can be declined. If you choose to decline a class, you will be emailed a free exam voucher and are able to register to take the exam whenever you are ready.

Salesforce Employee Class Attendance:

Salesforce employees may not attend Trailhead Academy classes using class vouchers available through the Salesforce Military program. If you are a Salesforce Employee interested in attending a Trailhead Academy class, please refer to the internal process for employees.

Once you've completed the required learning Trailhead module for your chosen goal, the certification will appear in the My benefits section on the Salesforce Military page in Trailhead with a Collect Benefits link next to it. On clicking Collect Benefits and choosing a certification voucher, a certification exam voucher will be emailed to you. This email will include the exam voucher code, instructions on how to use the code, and the expiration date of your exam voucher.

The exam voucher provided by Salesforce Military covers the ~$200 fee to take a certification exam. Please note, to avoid the risk of your exam voucher expiring before you're ready to use it, do not claim your exam voucher until you are ready to schedule and sit for your exam.

To schedule an exam, visit Trailhead Academy. Enter the voucher code during checkout to waive the cost.

We know certification exams can be stressful, but we've been there and so have thousands of Military Trailblazers. Find the official exam guide and more resources on Trailhead to prepare for your exam here.

Best of luck in your studies, you got this!

The certification exams are difficult, even with years of Salesforce experience. Salesforce Military provides 1 exam retake voucher per certification. If you did not pass the exam and would like to request your retake voucher, please submit a support ticket.

Study hard, practice the concepts you learn in Trailhead in a playground or developer org, and don't give up. You can do it! Good luck!

The Salesforce Military program and resources distributed to you are solely for your own personal use. Resources like exam vouchers, class promo codes, and all other program benefits can not be shared, transferred, sold, or distributed in any way. Violating these rules and/or the Terms of Use may result in termination from the Salesforce Military program.

At Salesforce, trust is our #1 value. Ensuring the value and integrity of Salesforce Credentials - including certification and superbadge content - is our top priority when it comes to delivering the best and most sought-after credentials in the industry.

Protecting the security of Salesforce Credentials is up to all of us and Salesforce has a zero-tolerance policy for misconduct related to certification exams and superbadges. As a participant in the Salesforce Credentialing and Certification Program, you're required to accept the terms of the Salesforce Credential and Certification Program Agreement, and abide by the Code of Conduct outlined below.

Salesforce Credentialing Program participants should:
Use Salesforce-approved study materials available on Trailhead to prepare for your certification exam, including: certification exam guides, trailmixes/trails, Trailhead Academy courses, and Trailhead LIVE sessions
Collaborate with other Trailblazers in the Trailblazer Community by joining a community group and finding a study buddy and/or mentor
Review and abide by the guidelines for online proctored and in-person certification exams
Search for general resources and use help articles to complete superbadges
Prepare for superbadges by completing the prerequisite content and carefully reviewing the Help article for the superbadge. Links to Help articles are found in the scenario of each superbadge.
Submit a case to the Credential Security Team if you see any activity that undermines credential security

Salesforce Credentialing Program participants are prohibited from:
Sharing, using, or requesting certification exam questions and answers
Sharing, using, or requesting configured solutions, elements of solutions, metadata, or packages to solve any superbadge challenge
Offering, receiving, or asking for help during a certification exam
Attempting to share or transfer any Salesforce Credential
Circumventing the retake policy for Salesforce certification exams
Completing an exam or superbadge on another individual's behalf
Sharing login credentials to a superbadge-solution configured Salesforce org
Engaging in any behavior that violates the Salesforce Credential and Certification Program Agreement

Consequences for violating the Program Agreement include but are not limited to:
Cancelation of upcoming certification exams
Removal or suspension from being able to complete online proctored exams
Suspension from taking any certification exams
Revocation of Certifications and Superbadges
Removal from the Salesforce Credentials program and the Trailblazer Community

You will receive an email with the details of your case. You can respond back to the email with any additional details related to the case in question and the same will be shared with the Salesforce Military staff members.Please note that you and the Salesforce Military staff members are the only people that can see your case information.

If you need to request a special accommodation for a proctored exam, please follow the steps outlined here. Please note, the case requesting the accommodation needs to be submitted at least 30 days prior to your desired exam date.

Salesforce Military in-person events in the past have included attendance at Dreamforce, TrailheaDX, Connections, Salesforce World Tours, and more. Upcoming in-person events will be posted in the Military Trailblazer Central group as details emerge, so be sure to stay engaged and check back for more information!

The Salesforce Military program is available to current and transitioning military service members and their spouses, and veterans from all eras who served in the United States, Canada, United Kingdom, Australia, and New Zealand. Additionally we have just expanded program access to Gold Star Children in the United States.

Get more information on career paths in the Salesforce ecosystem by visiting https://trailhead.salesforce.com/career-path. You'll find estimated salaries, inspirational career stories, and peeks into what a “day in the life” looks like for many careers in the Salesforce ecosystem.

While many Salesforce Military participants are interested in working for Salesforce customers (businesses that use Salesforce), some are interested in joining the /#SalesforceOhana. Find out why Salesforce ranks on the annual Fortune “100 Best Companies to Work For” list by visiting https://www.salesforce.com/company/careers/.

Join us on LinkedIn here!

Community guidelines are the rules and guidelines of expected behavior within the Salesforce Military community. Our guidelines are in place to ensure that our community remains a safe and welcoming community and that each person can enjoy the benefits of community participation. You can read the Salesforce Military community guidelines here.

For additional information, please review the Salesforce Terms Of Use.

No. Salesforce is deeply committed to supporting the military community in upskilling into a valuable career as a Salesforce professional and provides all benefits of the Salesforce Military program at no cost to you as a member, ever!

Congratulations! We're thrilled you've taken the first step and started your Salesforce Military journey, where you receive exclusive access to free Salesforce training, free certifications, and a place to connect with fellow Trailblazers within the community. To start collaborating with other Trailblazers, Join the Salesforce Military Slack workspace.

The Salesforce Military community includes a diverse group from many backgrounds and experience levels within the military and Salesforce ecosystem.

Welcome to Salesforce Military!

Salesforce Military supports 25+ Salesforce certifications. The certifications span across multiple roles like Administrator, Consultant, Developer, Marketer, Slack & Tableau based on their interest.This program is ideal for those just getting started on their Salesforce journey to those with experience and interested in growing their Salesforce career!

Yes! Salesforce is the world's #1 AI CRM. Our leading customer relationship management platform brings together people, AI agents, apps, and data on one open, trusted platform across any surface your business runs on.

Our training is delivered in bite-sized modules that you can complete at a pace that works for you! Our members have launched successful Salesforce careers and come from all career backgrounds like; military infantry, retail, healthcare, education, banking, transportation, and stay-at-home moms!

Military Connect helps you confirm your identity and military affiliation across multiple websites. It serves the same purpose as the physical ID cards you carry in your wallet – but it's for the internet.

If you're stuck on a module or superbadge in Trailhead, chances are you aren't the first person who's been there. The first place to check out is Trailhead Help for Hands-On Challenges.

The Trailblazer and Salesforce Military Slack Communities are always great places to search for answers and ask for help both now and during your career.

Google is another helpful resource to find a solution. Try to Google the error message you're getting on Trailhead or the issue you're facing while completing units/modules. Oftentimes you'll find a post with the same question and a resolution that will help you quickly get back on track.

Best of luck - we know you can figure it out!

If you usually use a work email address or social media account to log into Trailhead, but no longer have access to that identity, this article will help you get back into your Trailhead account.