Hi Tableau Community, I have a 3 node High Availability Tableau Server Production Environment which has almost more than 1TB of data and 4000+ users are working on it with Core Based Licensing.
Yesterday I initiated maintenance and restart activity of the server to bring back the backgrounder service, VizQL Service and the Application Server Service of my 2nd node to working from Degraded. But after restart, the error still persisted and Data Server also went into error state in 2nd node.
Since it is a production server and I can't get downtime again, kindly let me know how can I bring back my Tableau Server from Degraded to running again.
Thank you in advance
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Hi Garvit,
Since this is a production 3-node HA environment, I would avoid making any further changes or restarting services without first checking the Tableau Server status and logs for the affected node.
Could you please share the exact error/status shown for the Backgrounder, VizQL, Application Server, and Data Server services on node 2, along with any relevant errors from the Tableau Server logs?
If the services continue to remain in a degraded/error state after the standard checks, I recommend opening a case with Salesforce/Tableau Support so they can review the server logs and advise on the safest recovery approach without impacting the production environment.
Hope this helps.