Skip to main content

#TrailblazerCommunity166 debatiendo

Hello Trailblazer Community, 

 

I am completely locked out of my Salesforce Developer Edition org. Every time I attempt to log in, I am met with a core system internal server error page. 

 

To make matters worse, I am completely blocked from getting help. When I go to Salesforce Support to open a ticket, there is no manual case creation option available

. The help portal forces me to use the Agentforce agent. Agentforce falsely claims and confirms that it has "submitted a case" for me, but no case number is generated, no confirmation email is sent, and no case is actually created. I am trapped in a loop where I cannot log in and cannot manually contact support. 

 

Could a Salesforce Community Manager or Support Agent please review the backend logs for this platform exception and escalate this to the engineering team? Here is the exact error code from my login screen:

  • Error ID: 1320266164-236886 (-1239726991)

I have already tried clearing my browser cache, utilizing an Incognito window, and testing alternative browsers, but the same server error persists. Any assistance in getting this logged internally would be greatly appreciated! 

 

#TrailblazerCommunity  #Salesforce  #Support Ticket  #Support  #Service & Support  #Developers Edition  #Developer Edition Account

1 respuesta
  1. 15 ago, 20:07

    Hi , 

     

    I was also unable to create a case and contacted Salesforce Support for assistance. The following is the response I received from them. 

     

    How can I ask Agentforce to create a case? 

     

    In the Agentforce chat input field, simply enter "Create a case" or "Case creation". Agentforce will then ask you for the necessary information and create the case based on your responses.

     

    Alternatively, instead of waiting for Agentforce to ask follow-up questions, you can provide all the information typically required for case creation in a single message and request that a case be created. Agentforce can then use the information you provide to create the case.

0/9000

Hi Trailblazer Community,

I am trying to complete the badge "This Badge Requires a New Custom Predictive Models in Model Builder Playground", but I'm unable to proceed because the playground creation is failing.

I am receiving the following errors:

And when I click Create Playground, I get:

What I have already tried:

  • Refreshed the page
  • Logged out and logged back in
  • Tried a different browser
  • Cleared browser cache
  • Waited and retried

 

Unable to Create Predictive Models in Model Builder Playground

 

 

Unfortunately, the issue still persists.

Has anyone else experienced this problem recently? Is there any workaround, or is this a known issue that requires a fix from the Trailhead team?

Any help would be appreciated. 

 

Thank you! 

 

#Trailhead Challenges  #Trailhead  #Data360  #Data Cloud  #TrailblazerCommunity

7 respuestas
  1. Ayer, 11:58

    try in incognito once and if u still face the issue then log a case

0/9000

Mysteriously, my mobile Salesforce Maps app logged me out on my phone.  I can still get into Salesforce using my phone.  The mobile Maps app prompts me to verify my identity but clicking that option does not do anything.  I also cannot generate a temporary verification code from "users" in SF settings.  I have re-set my password and that did not work.  Any ideas on how to fix this?  Phone support is non-existent with Salesforce so far. 

 

#Salesforce Admin  #TrailblazerCommunity  #Salesforce

1 respuesta
  1. Ayer, 16:45

    Hey David, 

     

    Key thing to clarify first: are you a System Admin in this org, or a regular user? "Temporary Verification Code" only shows up on a user's detail page and can only be generated by an admin, for that user, not for yourself. If you're trying to generate it on your own user record while logged in as yourself, that's likely why it's not working, self-service generation isn't how it's designed. 

     

    What to do: 

    - If you have another System Admin in the org (even a colleague), ask them to go to Setup > Users > click on your name > click Generate next to "Temporary Verification Code." That gives you a one-time code valid 1-24 hours to log back in and re-register your device 

    - If you're the only admin and you're fully locked out (can't get into Setup either), that's the scenario where you genuinely need a support case, self-recovery isn't possible without another admin or Setup access 

     

    Since you said you can still log into Salesforce itself from your phone, just not Maps, try this: log into Salesforce mobile app first (not Maps), go to Setup > Users > your own record, and check if Temporary Verification Code is available there. If Setup access is restricted on mobile, try from a desktop browser instead, that page sometimes behaves differently on mobile browsers. 

     

    If none of that works, this becomes a legitimate case for Salesforce Support, MFA/device lockouts with no other admin available are one of the few things that genuinely needs their intervention since it involves account security controls. 

     

    Reference:

    https://help.salesforce.com/s/articleView?id=000395167&language=en_US&type=1

0/9000

🎉 Just wrapped up the Setup with Agentforce

 module, and I wanted to share my experience with the community. 

What I Liked:

  • Clear instructions: The step-by-step guidance made configuring my first autonomous agent straightforward and highly accessible.
  • Hands-on practice: Building out topics, actions, and instructions in a practical environment really helped solidify how Agentforce handles natural language.
  • Immediate value: It provides a fantastic foundation for understanding how AI agents can handle real-time interactions.

My Key Takeaways:

Agentforce can streamline the process of configuring, verifying, and troubleshooting user email authentication settings.  

Agentforce can analyze sharing rules, roles, and organization-wide defaults to help streamline routine tasks and boost productivity. 

Agentforce can audit system permissions, custom permissions, and administrative rights across profiles and can clone the User details too.  

It is incredibly empowering to see how human-in-the-loop control and strict data security are built natively into the future of Salesforce.

Thank you so much, Salesforce  

Can’t wait to start building out these AI capabilities in practice!

 

#Agentforce #TrailblazerCommunity

0/9000

Within work queue, it used to be possible to delete/mark as read individual items from "my feed". Now, our agents have to open each notification individually to "read" it and remove the notification. 

 

They get so many per day that it's not possible to go in to each one each time. It seems this changed recently but i see nothing about this anywhere.  

 

#Salesforce Admin  #Work Queue  #Salesforce  #TrailblazerCommunity

2 respuestas
  1. 13 ago, 14:57

    There is no mention of this in the release notes, or the help.

0/9000

 

Hello! I have set everything correct and it show me this message. What else could it be?

Ai summary challenge

 

 

 

#TrailblazerCommunity  #AITools  #Salesforce Developer

6 respuestas
0/9000

Hey #AwesomeAdmins - Setup with Agentforce is GA!   

 

 

On April 15 at True to the Core,

@Zachary Banks

asked a simple but important question about Setup with Agentforce. 

 

Yesterday, May 26, just 41 days later, we announced General Availability and provided an answer to his question - we will not consume Agentforce Credits. 🚀 

 

That timeline matters because it reflects something I’m incredibly proud of: we’re listening. 

 

Huge thank you to everyone who shared feedback, asked hard questions, and helped shape the product along the way. The community input genuinely influenced the direction of what we built. 

 

 

Read more about the GA announcement here:

https://admin.salesforce.com/blog/2026/setup-with-agentforce-is-generally-available

34 comentarios
0/9000
1 comentario
0/9000

Hi everyone, 

 

I'm looking for some guidance on preventing duplicate Account records. 

 

 I found two Account records with different names but the same VAT number. This should not be allowed for records with the same record type.  

Having the same VAT number across different record types is acceptable.  

 

In addition to the VAT number, duplicate values should also not be allowed for any of the fields listed below. 

 

Prevent Duplicate Account Records for the Same Record TypeI tried to solve this using a Duplicate Rule and Matching Rule, but it did not help. I was able to create the Duplicate Rule, but when configuring the Matching Rule, I could not find the Record Type

field in the matching criteria conditions. 

 

#Trailhead Challenges #Salesforce Developer #Salesforce Admin #Agentforce #Trailhead #Flow #TrailblazerCommunity

7 respuestas
  1. 11 ago, 13:41

    @Roopa Sharma

    , you can use a formula field that removes dots, hyphens, spaces, and slashes, and uppercases everything and even the Country Prefix (if its not standardized) as Usman mentioned above. Lets call that VATnumber. 

     

    • For Country Prefix, I am assuming billing address is available, so you could use that for country code, since the duplicate match needs to run for CountryCode+VATnumber+RecordType.
    • If Country Code is not available, you might want to create a list somewhere with country - VAT prefix (not ideal but should give accurate results)

    Also, if possible, add some help text with preferred formatting on the VAT Number field and maybe a validation rule to help end users stick to using only - or .

0/9000

I created several custom fields on the Opportunity Contact Role object. I want these fields to be available in the "Add Contact Role" popup that appears when adding a Contact Role from an Opportunity.

I have already added the custom fields to the Opportunity Contact Role Multi-Line Layout, but they are still not displayed in the popup.

Is this popup customizable to show custom Opportunity Contact Role fields? If so, are there any additional configuration steps required? If not, what is the recommended Salesforce approach for capturing custom Opportunity Contact Role field values during contact role creation?

I've attached a screenshot for reference. 

How can I display custom Opportunity Contact Role fields in the

 

 

 

#Sales Cloud  #Salesforce  #Salesforce Developer  #Salesforce Admin  #TrailblazerCommunity  #Trailhead  #Trailhead Superbadges  #Trailhead Support  #Salesforce CPQ & Billing

4 respuestas
  1. 11 ago, 03:34

    Hi Suhani, currently, Salesforce does not support customizing the standard 'Add Contact Role' multi-line layout pop-up to display custom fields, even if you add them to the multi-line layout. This is a known platform limitation.Recommended Approach: As a workaround, you can create a custom Screen Flow using Flow Builder to capture the contact roles along with your custom fields, and expose it via a custom quick action button on the Opportunity page.

0/9000