Knowledge Centered Support | Salesforce Trailblazer Community

Hii Everyone, I'm 2024 Passout with CSE I have Non Tech Experience in GlobalLogic for Training AI and Finance Experience In AML Rightsource I want to Join Salesforce As An Associate Technical Support Engineer . Can You Please Guide me Through That?

#Question #QuestionForGroup #Support #Service & Support #Supportivecommunity #Knowledge Centered Support #Support Agent #Customer Support Experience

1 answer

Matt Thomas (Salesforce Consultant)
Oct 22, 3:35 PM
To be ready to be an engineer with Salesforce, you will want to get certified. You can start with the Platform Foundations and Administrator certifications. Here is some information about each.
Platform Foundations:
https://trailhead.salesforce.com/en/credentials/platformfoundations
Administrator:
https://trailhead.salesforce.com/en/credentials/platformadministrator

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Sep 24, 2015, 1:19 PM

Hi Everyone, please take a look and share your thoughts on what you would like to see in an improved PKB tool.

New Public Knowledge Base Tool Ideas

3 comments

Lisa Radden (LogMeIn)
Sep 24, 2015, 3:11 PM
Thanks, we did too, just wasn't sure if there was any kind of more formal announcement or any idea of whats next!

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Jul 12, 2015, 9:45 PM

Anyone from the service industry interested in meeting-up at #Dreamforce15? Would love to share and hear from you, any thoughts around Knowledge Centered Support (KCS), intelligent swarming, user communities, chatter, analytics and all other fun topics related to service. We will figure out the details on when and where to meet, first let's see if people are interested. @All Dreamforce @New to Dreamforce