Dreamforce for Service

if this has to be implemented in lightning experience hit a vote 

back to list link in lightning

🎉 Join us in celebrating our position LEADER in Magic Quadrant for CRM CEC 🎉

For the 12th consecutive year, Salesforce Service Cloud has been named the Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center. We are recognized for our global presence, market impact and vision to transform customer service, as well as new Voice services and extensible platform add-ons. We are best placed in the Leader quadrant, and continue to outpace the market in the ability to execute and completeness of vision for the CRM Customer Engagement Center.

Thank you to YOU, our customers, who use our innovative products to give top-notch service.

➡️ ➡️ ➡️ READ THE REPORT: https://sfdc.co/GartnerMQCEC2020

To be considered, Salesforce went through a rigorous application process that included completion of a Service Cloud product evaluation questionnaire, executive briefing, recorded demos, product deep dives and customers references. This recognition is a true testament to the success of our customers and demonstrates the market’s demand for our innovative, platform-based solution that empowers customers to deliver intelligent and personalized customer experiences.

Upcoming Webinar 1/22 - "How to Make Your Service More Human Centric"

Join us for this webinar as we unpack the best of Service Cloud at Dreamforce 2019. We'll go over new product announcements, highlights from our Service Cloud Keynote: The New Age of Human-Centric Service, and discuss what it takes to provide human-centric service. You'll also hear our guest Trailblazers, @James Dougherty, @Jeanette Jett, & @Sarah Metcalfe share their top takeaways and how they are bringing human-centric service into their organizations.

• When: Wednesday, 1/22 at 11am PT | 2pm ET
• Register Today: https://sfdc.co/NYNLs

We can't wait to see you there! 

Headed to Dreamforce? Are you looking for ways to get your reps in front of more customers? Join Capital One, Edmunds and Toast as they share Winning Location Intelligence Sales Strategy at Dreamforce'19. Hear how these organizations were able to increase productivity by 3x, decrease operational spend by 10% and free up the time of multiple sales operations resources by using #SalesforceMaps. Save your seat today: https://sfdc.co/salesforcemapspanel

📺 WEBINAR ON-AIR TODAY at 10am PT Nov 13 📺

The Secret to an Amazing Dreamforce   

*Heads up for folks who have "every post" notifications: Lots of conversations expected here today*

Join us for this repeat session to gain Dreamforce insider tips from KOA customer / Salesforce MVP @Jennifer (Jen) Lee and Salesforce Success Cloud Sr. Product Manager @Keren Stanley 

You'll learn how to navigate Agenda Builder to bookmark the must-attend #SuccessCloud events and zones. This is one you won't want to miss. Tag a friend or colleague who is headed to Dreamforce with you.

Date: 10am PT Nov 13

Register: https://sfdc.co/DF19InsiderTips

Deck: https://sfdc.co/DF19TipsDeck

Recording (10/30 session): https://sfdc.co/DF19TipsVideo 

See you soon! #DFSecrets  

Register for the Webinar

How Uber Overcame the Challenges of Quickly Scaling a Global Workforce

Speakers: Troy Stevenson, Global Head of CommOps, Uber Technologies & Patrick Beyries, Senior Director, Product Management | Service Cloud

Tuesday, November 19, 4:30-5:30 PM

Marriott Marquis, Yerba Buena Salon 9

https://success.salesforce.com/sessions?eventId=a1Q3A000021ea1UUAQ#/session/a2q3A000001rJRDQA2

@Serviceblazer Community Group @* Service Cloud * @Dreamforce for Service @Flyin' Solo @New to Dreamforce @* Customer KOA *  @Wolters Kluwer Success Community    @WIT Group, Washington, US  @Women in Tech @All Dreamforce

How the Latest Technologies and AI will Help Humanize Customer Service

Speakers: Brian Manusama, Sr. Director Research, Gartner

Wednesday, November 20, 3:30-4:10 PM

Marriott Marquis, Yerba Buena Salon 8

https://success.salesforce.com/sessions?eventId=a1Q3A000021ea1UUAQ#/session/a2q3A000002BJe1QAG

Please only promote this session across community groups, and avoid social media channels. Thank you.

@Serviceblazer Community Group @* Service Cloud * @Dreamforce for Service  @Flyin' Solo @New to Dreamforce @* Customer KOA *  @Wolters Kluwer Success Community  @WIT Group, Washington, US @Women in Tech @All Dreamforce