Salesforce Knowledge User Group

Looking at the feature Knowledge Map. Has anyone seen a demo or why I would want to use the feature? I'm not sure if it would be useful and the documentation is rather sparse.  Unfortunately because Knowledge does not easily come from Production to non full sandbox orgs we have broken articles where we got the kav but not the KA in the org.  Also if you accidentally turn it off and back on again it is very easy to make duplicate Knowledge Article Relationships.

Is there a way to report on any article versions that were created by a user, rather then just the original author? 

Background: My stakeholders want to report on Knowledge contributions by user, and there are the scenarios: 

- user authored a new article (we have this covered via an Author field and the Created By field) 

- user creates new version to update an article, and submits that for review approval. I have not been able to report on the version creators, as Created By keeps displaying just the original article creator. Maybe we need to use the Approval Process submitted by / created by user?  

- user with the special permissions approves a review approval request, doesn't actually edit the article.    

Thank you for any insight you can provide on best practices in this space. 

Does anyone know if I can use this functionality, but with MS Teams? Or any others Dos and Don'ts as I prepare to chat Salesforce development and requirements for Intelligent Swarming. 

Hi @Leon Kempers

-  

I hope you are still the Knowledge Product Manager - I have submitted this idea but

I forgot to have a complete title. 

The Idea is to

Howdy!  our team is wanting to embed video in articles, but not excited about hosting these in another vendor.   I point them to this article, which lists video sites and one of them is "Salesforce.com" https://help.salesforce.com/s/articleView?id=sf.fields_using_html_editor_videos.htm&type=5

So now they are asking me - how do we just host these in Salesforce?   What does the "salesforce.com" option mean, and how would I have them upload and then link the videos?

Could some provide the steps to enable Einstein Knowledge Similarity?

Thank you

I am looking for a way to set a "banner image" on a CMS Collection card (that is linked to the Knowledge object) and have it display for Customer Community Plus users on our Experience Site homepage.  I have tried creating rich text, url and text fields on the Knowledge object to display an image.  I tried creating a CMS image content type with the image and referencing the link in the Knowledge article (/cms/media/{CMSContentID}).  This works for our internal users - however, our Customer Community Plus users are unable to see the images regardless of how I display them. 

Hello! We've noticed the changes to the knowledge article heading display since last October. The subtitles in H2 and H3 styles display the same font size for end users (they look okay in the article editor view) - screenshot attached.  

After checking with our Salesforce developer team, they advised "this is controlled by Salesforce’s internal CSS and cannot be overridden on our end." 

Has anyone noticed this? Is this a bug? Thank you in advance!