#Gmail Integration0 discussing

We are setting up Salesforce Inbox with Einstein Activity Capture for Gmail, and I noticed that the field mappings for syncing Contacts map the Google Company to the Salesforce Account Name. Given that most of our Contacts are associated with Household Accounts, I'm concerned that syncing will override Household names with where people work instead. 

 Account field mapping aside, I have some hesitation about syncing Contacts Gmail to Salesforce for fear it will create a bunch of duplicates in Salesforce. What experiences / issues have people had using EAC with NPSP, Contact syncing or otherwise? Thanks!

#Einstein Activity Capture #Contact Syncing #Gmail Integration

I am getting started as a single user on the Essentials edition and working towards an administration certification. I would like to sync my contacts between SF Lightning Experience and my Gsuite account contacts. I have imported the contacts into SF, walked through the Setup for Gmail integration and have been reading articles & doing modules on Gmail integration but can't get the contacts synced.

In this Help article - https://help.salesforce.com/articleView?id=lightning_sync_admin_sync_contact_overview.htm&type=5 - it doesn't list Essentials as an "Available In" "Required Edition".  Does that mean I can't sync my contacts with Google or Outlook in at the Essential level??

Hello, Trailblazers.

We have a G-suite account with the main email address plus multiple aliases.

When we connect gmail, it sets the sender email address as the main email address.

We want to send some emails to show the sender as the main gmail address and other emails to show the sender as any of the aliases.

Is this possible? How do we set it up?

Thanks for your help.

Caroline

Hi all,

I found this article which explains that emails triggered from Flow are sent by Salesforce and not by 3rd party providers (Gmail in our case). Has anyone been able to figure out how to have an email triggered from Flow to sent via Gmail so it appears in the users sent folder in Gmail as well as the Activity Timeline on the associated record? 

This visibility is critical for our sellers to let them know the communication actually went out.

Open to any/all suggestions! 

#Gmail Integration #Flow #Email #Einstein Activity Capture

We just setup Gmail integration in a client's org, but for one of the gmail accounts, clicking on the extension doesn't bring up the sidebar to login to salesforce. I recently set up their gmail as a new user for our org, but the domain name for their account is @gmail.com instead of the company's google domain name. Could this be the cause of the issue? #Gmail Integration 

For some reason, the "prompt to log" with Gmail Integration no longer brings the "To" Salesforce Contact, only the "From" which is the Salesforce User. Has someone else experienced this same issue ? This causes to having to re-add the Salesforce Contact before logging the email under the correct Record.  #Gmail Integration

Hey All,  Having some issues at my org where the add Availability function in Salesforce Inbox is stating "Your message must have at least one recipient" even when a recipient has been added.  

• We are integrated with Gmail.
• We are using Lightning.
• We have tried with users related to Salesforce records and users not related to Salesforce records.
• Tried uninstalling & disconnecting email/calendar account.

Hoping someone may have insight into this issue.  

Best,

Cody

#Integration #Salesforce Inbox #SF Inbox #Gmail Integration #Inbox

Hi, 

We have Gmail Integration enabled in our SFDC org. Emails are logged automatically for users, however we have one user who has to manually log the emails & relate them to a record. I have checked the activity settings & my email to salesforce (automatically assign them to related salesforce records is enabled). Everything appears to be correct. Any ideas on what setting he may be missing? 

Thank you