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#Global Actions3 discussing

Hello, I am hoping there is an easy fix on this that I am not finding. I have been trying to update our Lightning page for tasks. In the Highlights Panel, there are Action buttons. We have actions for Log a Call and Follow Up. However, these actions are not showing up on the page when selected. Is there a reason why these action buttons can't be used on a task page? Are the action buttons object specific? Thank you. 

 

Lightning Page Highlight Actions not showing

 

 

 

#Financial Services Cloud  #Lightning App Builder  #Global Actions  #Tasks

4 answers
  1. Jul 29, 7:12 PM

    Yes, I would create a screen flow that can be launched through an action button directly from the task record. Within the screen flow you have the choice to present the fields you need the advisor to fill out and can automate anything behind the scenes. 

     

    If the logged call is all that is needed from the advisor, the screen flow could also mark complete the initial task to save manual effort.

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Hey guys, 

i need to add a new type of activity here (see picture). I already created a new one in the global actions, but how do i add it to the layout now?

 

thanks

Adding an extra action in activity

 

#Custom Fields  #Global Actions

3 answers
  1. Manoj Nambirajan (Dell Technologies) Forum Ambassador
    Feb 22, 2024, 3:58 PM

    @Carolina Esposito help scroll down below Custom Buttons.. you will see another section "Quick actions for lightning experience". Your screenshot only shows Custom Buttons and i can see the scroller at right side can be dragged down further

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We are using outbound funds module (OFM) for an internal grant funding pool, alongside NPSP for regular grants and donations.     I want to make a button to create a new grant opportunity when a Funding Applications is Funded and pull various fields that are already on the Funding Application over the the grant opportunity.   The Funding Request/Buttons, Links and Actions/New Action doesn't allow for selection of opportunity as an object.   I'm not quite sure if that is due to master-detail relationship issues.

So I tried to create a Global Action - New Opportunity and do predefined fields, but the syntax isn't passing on adding fields like {!outfunds__Funding_Request__c.Name}, with or without {, !.

What's the best work around here to get a button to pull values from Funding Applications to a new grant opportunity?

 

#Custom Actions #Global Actions

4 answers
  1. Jenna Weiner (AgWest Farm Credit) Forum Ambassador
    Sep 11, 2023, 4:01 PM

    @Elizabeth Snow Were you able to get this resolved? 

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I need some help figure out why the Global Actions button in the Lightning header (the little plus sign between the favorites and Trailhead link) has stopped working for our organization. 

 

There is no error message, clicking the button simply has no effect. Where should I be looking within setup to figure out what is causing this error? We recently had a 3rd party come in to help set up Field Service Lightning for our service team, and I think it must be one of the settings they changed, but I have no idea where to look. It was working fine before we went live with the changes they made. #Global Actions 

 

Thank you in advance. 

3 answers
  1. Tom Bassett (Vera Solutions) Forum Ambassador
    Oct 16, 2021, 4:18 PM

    Hello,

     

    If you check within Setup > Publisher Layout and you should be able to see the different variants that are shown to users here and as a first step make sure the actions are still on the layout this button uses?

     

    Thanks, Tom

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Hello! I'd like some help, please.  I'm practicing with a org of my own, and I created a Global Action, which eventually I realized I wouldn't need. But I simply can't delete it. I click on the button, and nothing happens.  This is necessary because I want to delete the custom object I made, but is no longer necessary.

 

Does anyone have any idea why this is happening and / or how I can solve it?

 

Edit: as for today, I have already deleted said global action, and it happened normally, no errors messages of any sorts. I'd like again to thank everyone who gave it some thoughts and attention!

 

#Global Actions  #Automation

5 answers
  1. Oct 8, 2021, 12:46 PM

    Hello Jake, sorry for the time it took me to answer, and thank you for your attention! I do believe it was just some sort of bug in the system, because no error message was displayed whatsoever, and yesterday, when I tried to delete it, it worked normally, as it should.

    Again, I appreciate your attention and apologize for not responding faster.

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Hello,

 

My users are experiencing that the email activity once sent (confirmed it is sending) does not show in the activity history view or any of the related objects. 

 

I have confirmed profiles are set with the Send Email and Send email external permissions. I have confirmed that the email button shows on the global layout. 

 

I have checked the filter and removed all parameters, as well as queried the filter for all open activity and it returns nothing. 

 

Users are receiving a message of Email Successfully sent once an email is sent. There is just no log to show the emails. #Send Email  #Profile Permissions  #Email #Global Actions

 

Any help would be appreciated.

1 answer
  1. Lakhan Meghani (Cube84) Forum Ambassador
    Oct 4, 2021, 6:45 PM

    Hi Courtney,

     

    you are sending email from custom screen or you are using standard Email action?

     

    Just do 1 query-

    select id, RelatedToId, subject, body from EmailMessage 

     

    Your RelatedToId = Parent object 

    If it is null then it means your emailMessage records are getting created and sent to end users but they are not linking to parents records

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Hello Trailblazer Community,

 

I'm trying to use a lightning component to provide specialized input to the Create Case Form on our Experience site.

 

I was able to draft a lightning component to create a case and link it to a global action, but when referencing the action in the Create Case Form configuration, I get the following error:

 

"You've specified an action that doesn't create a case."

 

Has anyone encountered this error in the Experience Builder? If so, were you able to resolve the error?

 

Thanks and Regards,

 

Ron

 

#Experience Cloud  #Experience Builder  #Global Actions  #Service Cloud

4 answers
  1. Sep 29, 2021, 12:05 AM

    Thanks again Keiji for your response.

     

    My use case is actually the reverse. I have a global action (to be used in an Experience create case form component) that reference a Lightning component (for form implementation). 

     

    Experience Builder is saying the that global action used in the create case form component does not create a case, even though the Lightning component is specifically designed to do so.

     

    I may be missing a configuration or setting to allow the global action to used, but I haven't been able to find out what this might be.

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Is there a way to put global actions right on the mobile home page without having to navigate to chatter or a specific record? The use case here is to allow our team to be able to simply click on the global action on the home page when they need to quickly add a new lead. #Global Actions #Mobile

1 answer
  1. Manoj Nambirajan (Dell Technologies) Forum Ambassador
    Sep 24, 2021, 4:10 PM

    You can possibly have a lightning component created in home page and add the global actions in that component. below link will help

     

    https://developer.salesforce.com/docs/component-library/bundle/force:lightningQuickAction

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Hi!

 

I've just turned on dynamic actions for my opportunity object. I was wondering if there is any way to adjust the permissions for the action buttons. For example, only let system admins view certain action buttons.

 

If so, can you please provide direction on how to do this?

 

Thanks! #Quick Actions #Global Actions 

3 answers
  1. Tom Bassett (Vera Solutions) Forum Ambassador
    Aug 31, 2021, 7:45 PM

    From the above screenshot choose Name and then type System Administrator like this.

     

    From the above screenshot choose Name and then type System Administrator like this.

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2 answers
  1. Aug 5, 2021, 4:41 AM

    Hi Sungtae,

    That is a standard feature, so you can't change the text "No Due Date" -> "No No Due Date"

    But you can it to a due date by editing that task!

    Hope it helps :)

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