Hello,
My users are experiencing that the email activity once sent (confirmed it is sending) does not show in the activity history view or any of the related objects.
I have confirmed profiles are set with the Send Email and Send email external permissions. I have confirmed that the email button shows on the global layout.
I have checked the filter and removed all parameters, as well as queried the filter for all open activity and it returns nothing.
Users are receiving a message of Email Successfully sent once an email is sent. There is just no log to show the emails. #Send Email #Profile Permissions #Email #Global Actions
Any help would be appreciated.
Hi Courtney,
you are sending email from custom screen or you are using standard Email action?
Just do 1 query-
select id, RelatedToId, subject, body from EmailMessage
Your RelatedToId = Parent object
If it is null then it means your emailMessage records are getting created and sent to end users but they are not linking to parents records
